Dunlap Plumbing, Heating & Air Conditioning

★★★☆☆

About Dunlap Plumbing, Heating & Air Conditioning

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Home Construction & Remodeling

Home Construction & Remodeling
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I had Dunlap Plumbing come out and do an estimate on an outside faucet repair. They quoted me $420 to repair a cracked pipe and told me I need a $100 part to replace what I have. I'm not a plumbing expert, but I questioned $320 to do (what we were quoted) an hour and 1/2 of work ($213/hr) during business hours. It seemed outlandish. We told the plumber that and his response was--too bad, that's what it costs. Needless to say, we paid him for the estimate, then found another plumber.
The other plumber told us that it was an easy fix that would take 1/2 hour. He quoted us $125 (including the part).
***
How does it take one licensed plumber 1&1/2 hrs to do the same work it takes another licensed plumber 1/2 hr to do.
***
Why did Dunlap Plumbing quote the repairs nearly $300 more than the other plumber?
**
Answer--They are trying to rip people off. In a time of harsh economic conditions, this is evidence of a company taking advantage of the consumer. Even if they would only guarantee a $100 part, how do you justify $213/hr for labor?

0
★☆☆☆☆

I had Dunlap Plumbing come out and do an estimate on an outside faucet repair. They quoted me $420 to repair a cracked pipe and told me I need a $100 part to replace what I have. I'm not a plumbing expert, but I questioned $320 to do (what we were quoted) an hour and 1/2 of work ($213/hr) during business hours. It seemed outlandish. We told the plumber that and his response was--too bad, that's what it costs. Needless to say, we paid him for the estimate, then found another plumber.
The other plumber told us that it was an easy fix that would take 1/2 hour. He quoted us $125 (including the part).
***
How does it take one licensed plumber 1&1/2 hrs to do the same work it takes another licensed plumber 1/2 hr to do.
***
Why did Dunlap Plumbing quote the repairs nearly $300 more than the other plumber?
**
Answer--They are trying to rip people off. In a time of harsh economic conditions, this is evidence of a company taking advantage of the consumer. Even if they would only guarantee a $100 part, how do you justify $213/hr for labor?

Cons: Trying to charge me $300 more than they should

.

Well, I wish I would have read these reviews before I got screwed out of $2000. Against my better judgment, I agreed to have them install a new evap. cooler. My husband said to just do it and I wanted to get other bids. For once, I just trusted a company and we did it. After, I have been told by many people we were overcharged.
To top it off, they charged our credit card 3 times for the same job. I had to catch it online and call them about it. They initially denied the triple charge, but finally after my insisting, they promised to credit our card back. I couldn't believe it when they actually did.
They came to winterize our unit and checked our old boiler heater and said we needed a new one and scared us by saying our carbon monoxide reading was almost to the point of codemning our house. They quoted $7000. This time I refused to do it without another quote.
Well, what do you know, $3200 from a reputable company to fix our heat by installing forced air heat instead. This wasn't even give to us as an option with Dunlap. On top of that, the new company said they could have installed central air as well , all for only $5200 They also agreed we had been taken advantage of.
All I can say is, I will tell everyone I know about the terrible experience, epecially the obviously inept man who claimed to be "Dewey" the GM. I truly hope many people read these reviews that are from real customers about the raw deals they got.

0
★☆☆☆☆

Well, I wish I would have read these reviews before I got screwed out of $2000. Against my better judgment, I agreed to have them install a new evap. cooler. My husband said to just do it and I wanted to get other bids. For once, I just trusted a company and we did it. After, I have been told by many people we were overcharged.
To top it off, they charged our credit card 3 times for the same job. I had to catch it online and call them about it. They initially denied the triple charge, but finally after my insisting, they promised to credit our card back. I couldn't believe it when they actually did.
They came to winterize our unit and checked our old boiler heater and said we needed a new one and scared us by saying our carbon monoxide reading was almost to the point of codemning our house. They quoted $7000. This time I refused to do it without another quote.
Well, what do you know, $3200 from a reputable company to fix our heat by installing forced air heat instead. This wasn't even give to us as an option with Dunlap. On top of that, the new company said they could have installed central air as well , all for only $5200 They also agreed we had been taken advantage of.
All I can say is, I will tell everyone I know about the terrible experience, epecially the obviously inept man who claimed to be "Dewey" the GM. I truly hope many people read these reviews that are from real customers about the raw deals they got.

Pros: Audrey will make sure you get credited back when they accidentally charge you 3x on your credit card

Cons: Deceitful, not willing to give you detailed estimates, OVERCHARGE

.

I'm the operations manager for Dunlap, and I would like to respond to some of the comments left on this site. We have been in business since 1980, and have always taken customer issues very seriously. We pride ourselves on the quality of our work and customer service, without that we most certainly would not still be in business. Before the internet forum, customers would deal directly with the company if there was an issue. There are a few of the complaints on here that have already been resolved to the satisfaction of those customers, and I would extend that offer to anyone else that is unsatisfied. All complaints are handled as swiftly as possible, and nothing gets left unresolved! As with any business or company the goal is to satisfy every customer.

Thank you for continued business, and we look forward to serving you in the future.

Ryan Dunlap

2
★★★★★

I'm the operations manager for Dunlap, and I would like to respond to some of the comments left on this site. We have been in business since 1980, and have always taken customer issues very seriously. We pride ourselves on the quality of our work and customer service, without that we most certainly would not still be in business. Before the internet forum, customers would deal directly with the company if there was an issue. There are a few of the complaints on here that have already been resolved to the satisfaction of those customers, and I would extend that offer to anyone else that is unsatisfied. All complaints are handled as swiftly as possible, and nothing gets left unresolved! As with any business or company the goal is to satisfy every customer.

Thank you for continued business, and we look forward to serving you in the future.

Ryan Dunlap

.

I called Dunlap Plumbing to come out to my house to replace my Hot Water Heater. When the service tech arrived, he was very pleasant, courteous, and neat in appearance. He protected his shoes with booties to not get my floor dirty. He evaluated my hot water heater, and gave me several options for repair. We elected to go with a new hot water heater install. The tech was very knowledgeable and informative. He did a very good job and had come prepared to do the job, did not have to come back. I was very pleased with the job he did and the price was very resaonable. I found out also they work on Furances & A/C systems. I will definetly call them in the future.

2
★★★★★

I called Dunlap Plumbing to come out to my house to replace my Hot Water Heater. When the service tech arrived, he was very pleasant, courteous, and neat in appearance. He protected his shoes with booties to not get my floor dirty. He evaluated my hot water heater, and gave me several options for repair. We elected to go with a new hot water heater install. The tech was very knowledgeable and informative. He did a very good job and had come prepared to do the job, did not have to come back. I was very pleased with the job he did and the price was very resaonable. I found out also they work on Furances & A/C systems. I will definetly call them in the future.

Pros: none

.

I want to compliment your company on one of your employees. I called Dunlap to come check my air conditioner. My condo was hot, and my air conditioner was not doing it's job. Jose called me quickly, informed me of the extra charge for weekend work, and was very professional. I knew up front that it was going to cost extra. Jose came and covered his shoes with protective "booties" to keep from tracking dirt on my floor.
He then proceeded to work on my heater since the air conditioner used the furnace's blower. He worked and worked, and it just didn't respond. I knew that I was on "borrowed time" with the furnace, but he tried to get it to work for me. The condo was terribly hot, but Jose never stopped to rest or cool off. Jose replaced the thermostat, and it appeared that things were going to be ok. As he was walking out the door, the furnace blower motor quit on us.
He was very sympathetic and gave me advice on financing options. I was a little shaken because i couldn't quite figure out where I was going to come up with the money for a new furnace in one day. After he left I discovered I could use my credit card, so i called him and told him to come back Monday to install a new furnace. He told me that he would try to come back that same day and get it done because he didn't want me to be uncomfortable. Less than an hour later, Jose and a helper came back, installed a furnace and all is working.
I had amazing service from an amazing technician. Jose was professional and caring. He worked very hard to give me the best possible service and help. He went way beyond anyone who has been in my home. I thank you for sending this fine man. I do not know how much you pay him, but he deserves a raise! Because of Jose and his caring, professional attitude, you have a new faithful customer. I will recommend you to anyone who asks. All of this because of Jose. If I ever need Dunlap again, I will request Jose to do the work.
Carolyn B.

2
★★★★★

I want to compliment your company on one of your employees. I called Dunlap to come check my air conditioner. My condo was hot, and my air conditioner was not doing it's job. Jose called me quickly, informed me of the extra charge for weekend work, and was very professional. I knew up front that it was going to cost extra. Jose came and covered his shoes with protective "booties" to keep from tracking dirt on my floor.
He then proceeded to work on my heater since the air conditioner used the furnace's blower. He worked and worked, and it just didn't respond. I knew that I was on "borrowed time" with the furnace, but he tried to get it to work for me. The condo was terribly hot, but Jose never stopped to rest or cool off. Jose replaced the thermostat, and it appeared that things were going to be ok. As he was walking out the door, the furnace blower motor quit on us.
He was very sympathetic and gave me advice on financing options. I was a little shaken because i couldn't quite figure out where I was going to come up with the money for a new furnace in one day. After he left I discovered I could use my credit card, so i called him and told him to come back Monday to install a new furnace. He told me that he would try to come back that same day and get it done because he didn't want me to be uncomfortable. Less than an hour later, Jose and a helper came back, installed a furnace and all is working.
I had amazing service from an amazing technician. Jose was professional and caring. He worked very hard to give me the best possible service and help. He went way beyond anyone who has been in my home. I thank you for sending this fine man. I do not know how much you pay him, but he deserves a raise! Because of Jose and his caring, professional attitude, you have a new faithful customer. I will recommend you to anyone who asks. All of this because of Jose. If I ever need Dunlap again, I will request Jose to do the work.
Carolyn B.

Pros: honest man, after hour service, willingness to fix before replacing, True and honest concern

.

$362 #$% dollars to shut the water off and replace the $25 dollar shut off valve to the toilet!!!!! Does that tell you what you need to know? If this is what you need done, call me and I'll come do it for HALF THAT....

I was at work, my wife calls with the price estimate ... I say it sounds high, thinking maybe they are replacing the trim plate and maybe some piping into the wall or actually have to cut some pipe or weld something ... SOMETHING to justify this RIDICULOUS PRICE GOUGE!! the receipt just says 'toilet shut off and disc... you wouldn't even know they replaced anything related to whatever 'waranty' they claim they provide.... So if it goes, I can't even prove they replaced it... tip #1 don't have your wife home alone for repairs... tip2 heed the advice on this page and DO NOT CALL THESE RIP OFF ARTISTS!!!!

ps. for 400 #$%$ dollars they couldn't even replace the pitted trim plate on the wall to try and at least make it appear to be a remotelyjustifiable price!!!!!

0
★☆☆☆☆

$362 #$% dollars to shut the water off and replace the $25 dollar shut off valve to the toilet!!!!! Does that tell you what you need to know? If this is what you need done, call me and I'll come do it for HALF THAT....

I was at work, my wife calls with the price estimate ... I say it sounds high, thinking maybe they are replacing the trim plate and maybe some piping into the wall or actually have to cut some pipe or weld something ... SOMETHING to justify this RIDICULOUS PRICE GOUGE!! the receipt just says 'toilet shut off and disc... you wouldn't even know they replaced anything related to whatever 'waranty' they claim they provide.... So if it goes, I can't even prove they replaced it... tip #1 don't have your wife home alone for repairs... tip2 heed the advice on this page and DO NOT CALL THESE RIP OFF ARTISTS!!!!

ps. for 400 #$%$ dollars they couldn't even replace the pitted trim plate on the wall to try and at least make it appear to be a remotelyjustifiable price!!!!!

.

I laugh when i read these comments, get real people!!! I have been a customer of Dunlap's for years, and no one else comes in my home. They may be more expensive than the guy running his busines out of his pickup truck, but reality check you get what you pay for. THEY ARE GETTING AN UNFAIR RATING, because of cheap customer's. Maybe they wouldn't have been happy with anyone that came out. I have a warranty from everything they work on, and have never been unsatisfied with thier work.

2
★★★★★

I laugh when i read these comments, get real people!!! I have been a customer of Dunlap's for years, and no one else comes in my home. They may be more expensive than the guy running his busines out of his pickup truck, but reality check you get what you pay for. THEY ARE GETTING AN UNFAIR RATING, because of cheap customer's. Maybe they wouldn't have been happy with anyone that came out. I have a warranty from everything they work on, and have never been unsatisfied with thier work.

Pros: Prices ae given before any work is done

Cons: NONE

.

Extremely high prices and outrageously poor service!. I just moved. I needed connections for my gas grill and gas clothes dryer. I thought the estimate was very steep, but I authorized the service because I have so many other things going on with the move I just wanted to get it done. After Dunlap was done, incredibly, I cannot connect my gas grill, and Dunlap says it's up to me to find the "quick connect" to connect my grill.
The work appears good, but I would steer clear of these guys because of their outrageous pricing and poor service. I wish I could give them a lower rating than one star.

0
★☆☆☆☆

Extremely high prices and outrageously poor service!. I just moved. I needed connections for my gas grill and gas clothes dryer. I thought the estimate was very steep, but I authorized the service because I have so many other things going on with the move I just wanted to get it done. After Dunlap was done, incredibly, I cannot connect my gas grill, and Dunlap says it's up to me to find the "quick connect" to connect my grill.
The work appears good, but I would steer clear of these guys because of their outrageous pricing and poor service. I wish I could give them a lower rating than one star.

.

Do not use Dunlap Plumbing. $330 to snake a drain. I called several other plumbers and no one wanted more than $130. Do not use them. They will treat you poorly and overcharge you. Listen to everyone else. Stay away!

0
★☆☆☆☆

Do not use Dunlap Plumbing. $330 to snake a drain. I called several other plumbers and no one wanted more than $130. Do not use them. They will treat you poorly and overcharge you. Listen to everyone else. Stay away!

Pros: They answered the phone

Cons: too many too list

.

If you use this company, you WILL be severely overcharged. Dunlop has no means of justifying their outrageously high prices. It is likely that they overcharge everyone in order to compensate for the lack of repeat business. Immoral and greedy, this company solidifies the stereotype of big plumbing companies in that if you do not have the time to make the repairs yourself, the company is justified in overpricing you to the point of obsurdity.
Do not call this company. Let me repeat myself DO NOT CALL THIS COMPANY. call someone else or you will be very, very sorry.

0
★☆☆☆☆

If you use this company, you WILL be severely overcharged. Dunlop has no means of justifying their outrageously high prices. It is likely that they overcharge everyone in order to compensate for the lack of repeat business. Immoral and greedy, this company solidifies the stereotype of big plumbing companies in that if you do not have the time to make the repairs yourself, the company is justified in overpricing you to the point of obsurdity.
Do not call this company. Let me repeat myself DO NOT CALL THIS COMPANY. call someone else or you will be very, very sorry.

Pros: NA

Cons: extremely overpriced,

.

I would not recommend Dunlap plumbing. They severely overcharged me for a very simple repair.
Upon attempting to review and potentially dispute the charges, the company responded with hostility.
This is a very bad and dishonest company. Do not deal with them.

0
★☆☆☆☆

I would not recommend Dunlap plumbing. They severely overcharged me for a very simple repair.
Upon attempting to review and potentially dispute the charges, the company responded with hostility.
This is a very bad and dishonest company. Do not deal with them.

.

I had a wonderful experiance with Dunlap Plumbing. Let me start by saying that EVERYONE I spoke with was friendly and helpful. What a comfort- we had no air conditioning and I was in a panic! A serviceman came out THAT DAY! Incredible, Absolutely incredible. With a new baby, I couldnt imagine a night without cool air. The serviceman who fixed our air conditioner was so patient and helpful. He took the time to explain everything so that I could understand what the problem was. He even wrote down different services and options, and the costs before hand. It made it very easy to make my decision, even though I dont know much about air conditioners! He was not pushy, or conescending. This was my first major home expense, and I feel really good about who I did business with!

2
★★★★☆

I had a wonderful experiance with Dunlap Plumbing. Let me start by saying that EVERYONE I spoke with was friendly and helpful. What a comfort- we had no air conditioning and I was in a panic! A serviceman came out THAT DAY! Incredible, Absolutely incredible. With a new baby, I couldnt imagine a night without cool air. The serviceman who fixed our air conditioner was so patient and helpful. He took the time to explain everything so that I could understand what the problem was. He even wrote down different services and options, and the costs before hand. It made it very easy to make my decision, even though I dont know much about air conditioners! He was not pushy, or conescending. This was my first major home expense, and I feel really good about who I did business with!

Pros: I got to know and understand the different prices and options- then make a choice!

.

Not only did they come out when expected, the solved my problem the first time. My wife was pregnant and could not stand being hot any longer. Dunlap sent a technician not a sales person to my door, and had my ac up and running that afternoon. I was not aware that these coolers need to be serviced every 3-4 years. I was given a quote for a new ac unit, and informed about the cooling savings, but the did not try to SELL me the unit. Im recomending them to everyone who asks, and when this unit dies, they will be the ones I call

2
★★★★☆

Not only did they come out when expected, the solved my problem the first time. My wife was pregnant and could not stand being hot any longer. Dunlap sent a technician not a sales person to my door, and had my ac up and running that afternoon. I was not aware that these coolers need to be serviced every 3-4 years. I was given a quote for a new ac unit, and informed about the cooling savings, but the did not try to SELL me the unit. Im recomending them to everyone who asks, and when this unit dies, they will be the ones I call

Pros: Informative, respectfull of my home, clean

.

I am a new homeowner and I called for Plumbing services to fix my garbage disposal. It had been clogged for weeks and we could not figure out the source. When the technician arrived, he quoted me a price of $197.50 and told me he would have to take it apart to see what was wrong with it. I had a $50 off coupon so I agreed. He then simply pulled a nail out of the top of the disposal, pressed the reset button on the bottom and voila! it was fixed. Charging me $197.50 to do it. I could've gotten a new garbage disposal for this rate!!!

DO NOT use Dunlap Plumbing and Heating. I feel that he knew I was a new/first-time homeowner and took advantage of me. I wish now that I hadn't even called. They also charge you $30 just to give you an estimate, it is not worth it in my opinion.

1
★★☆☆☆

I am a new homeowner and I called for Plumbing services to fix my garbage disposal. It had been clogged for weeks and we could not figure out the source. When the technician arrived, he quoted me a price of $197.50 and told me he would have to take it apart to see what was wrong with it. I had a $50 off coupon so I agreed. He then simply pulled a nail out of the top of the disposal, pressed the reset button on the bottom and voila! it was fixed. Charging me $197.50 to do it. I could've gotten a new garbage disposal for this rate!!!

DO NOT use Dunlap Plumbing and Heating. I feel that he knew I was a new/first-time homeowner and took advantage of me. I wish now that I hadn't even called. They also charge you $30 just to give you an estimate, it is not worth it in my opinion.

.

My AC went out and I had Dunlap come out after hours to help. They completely missed the diagnosis and tried to sell me a new unit for a premium. I had someone else come out the next day and fix the minor issue for $100. I called to complain three times before someone returned my call. They wouldnt refund the money I had to pay just to get them to show up and give me bad info. There are lots of competitors, so I would try my luck with someone else.

0
★☆☆☆☆

My AC went out and I had Dunlap come out after hours to help. They completely missed the diagnosis and tried to sell me a new unit for a premium. I had someone else come out the next day and fix the minor issue for $100. I called to complain three times before someone returned my call. They wouldnt refund the money I had to pay just to get them to show up and give me bad info. There are lots of competitors, so I would try my luck with someone else.

Pros: some good employees

Cons: some incompetent employees

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