Volkswagen Pasadena

★★★☆☆
  • 130 Sierra Madre Blvd

    Pasadena, CA 91107

    Map & Directions
  • 626-577-0300

About Volkswagen Pasadena

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  • Auto Dealers
  • Used Car Dealers
  • Automotive Repair

Automotive

Automotive
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Bob Smith Toyota

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Mitch's Auto

767 E Green St Pasadena, CA

3.3333 6
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Hi there,
My sisters car, a 1999 passat had a loud exhaust noise. She took it to the dealer to get it checked. Well she was passed her warranty by 37 miles. Fortunately one of the service writers spoke with someone at Volkswagen of America and got it replaced under warranty. She has a baby on the way and $1300 repair would have been terrible. She needs the money for the baby's room. :)
anyway she was extremely happy.

5
★★★★★

Hi there,
My sisters car, a 1999 passat had a loud exhaust noise. She took it to the dealer to get it checked. Well she was passed her warranty by 37 miles. Fortunately one of the service writers spoke with someone at Volkswagen of America and got it replaced under warranty. She has a baby on the way and $1300 repair would have been terrible. She needs the money for the baby's room. :)
anyway she was extremely happy.

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Pasadena Volkswagen:
A few months ago I purchased a 2009 California Jetta and I absolutely love my car. It looks great, it drives great and I could not be any happier! After a couple months when the weather started getting hot, I noticed that the front middle vents were not blowing air like I thought they should. I decided to take it to the dealership to have it checked and was completely blown away with the great service I received. I was greeted immediately when I walked through the door and spoke with Norman Harrold. After explaining that my vents were not working properly he immediately checked my car and wrote up a repair order and he also offered to have a courtesy check done on my car as well. I was a little worried how long it would take because I had my car there in the evening and it was July 3rd and I did not want to be without my car on a holiday weekend. Norman informed me that it would be finished that evening and offered to have it delivered to my house since I live locally. I couldn't believe it! I actually thought he was joking. About two hours later I received a call that my car was finished and they were outside in my driveway, parking it at my house. My vents were fixed and blowing correctly and my car was even washed and vacuumed. It looked just as beautiful as the day I bought it. I was very satisfied with my service and there is no other dealership I would ever take my car to.
Sincerely,
Melanie W
A very satisfied customer!

5
★★★★★

Pasadena Volkswagen:
A few months ago I purchased a 2009 California Jetta and I absolutely love my car. It looks great, it drives great and I could not be any happier! After a couple months when the weather started getting hot, I noticed that the front middle vents were not blowing air like I thought they should. I decided to take it to the dealership to have it checked and was completely blown away with the great service I received. I was greeted immediately when I walked through the door and spoke with Norman Harrold. After explaining that my vents were not working properly he immediately checked my car and wrote up a repair order and he also offered to have a courtesy check done on my car as well. I was a little worried how long it would take because I had my car there in the evening and it was July 3rd and I did not want to be without my car on a holiday weekend. Norman informed me that it would be finished that evening and offered to have it delivered to my house since I live locally. I couldn't believe it! I actually thought he was joking. About two hours later I received a call that my car was finished and they were outside in my driveway, parking it at my house. My vents were fixed and blowing correctly and my car was even washed and vacuumed. It looked just as beautiful as the day I bought it. I was very satisfied with my service and there is no other dealership I would ever take my car to.
Sincerely,
Melanie W
A very satisfied customer!

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You simply cannot trust Volkswagen Pasadena's service department. My wife's VW Beetle pulled loose a corner of the plastic splash shield on a slightly too-high parking block. Volkswagen Pasadena repaired it, but then claimed an auxiliary cooling fan was "damaged." She requested the original part, and when I examined it later I found a single small chip out of only one fan blade -- not at all in need of replacement. I called to complain and ask for a refund. Nevermind that the fan is in otherwise perfect condition, I'm also suspicious about how a spinning fan gets a nick out of only one blade with no other marks on it. Hmm ? ? The service manager, J. Piamonte, refused my refund after I sent him the photos and claimed the fan was "like a jet engine" and a small nick could cause it to "fly apart." What a joke. Except we're out $300 bucks on an unnecessary repair. DO NOT TAKE YOUR CAR TO VW PASADENA UNDER ANY CIRCUMSTANCES! To add insult to injury, my wife was 8 months pregnant -- they don't care who they do this to.

1
★☆☆☆☆

You simply cannot trust Volkswagen Pasadena's service department. My wife's VW Beetle pulled loose a corner of the plastic splash shield on a slightly too-high parking block. Volkswagen Pasadena repaired it, but then claimed an auxiliary cooling fan was "damaged." She requested the original part, and when I examined it later I found a single small chip out of only one fan blade -- not at all in need of replacement. I called to complain and ask for a refund. Nevermind that the fan is in otherwise perfect condition, I'm also suspicious about how a spinning fan gets a nick out of only one blade with no other marks on it. Hmm ? ? The service manager, J. Piamonte, refused my refund after I sent him the photos and claimed the fan was "like a jet engine" and a small nick could cause it to "fly apart." What a joke. Except we're out $300 bucks on an unnecessary repair. DO NOT TAKE YOUR CAR TO VW PASADENA UNDER ANY CIRCUMSTANCES! To add insult to injury, my wife was 8 months pregnant -- they don't care who they do this to.

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0 out of 1 people found this review helpful.

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This has got to be the WORST VW dealership I've experienced. I was confronted (yes, confronted...not greeted.) by this guy NORMAN...what a condescending character. I was there for the first time for an oil change, and he started selling me services that I didn't need. After I told him that I already had my scheduled services done elsewhere and didn't want anything else to be performed other than the oil change, his attitude got worse. Then he told it'll cost me $92 for the oil change. WHAT? $92 for an oil change? I've taken my car to many VW dealerships in the Los Angeles County for oil changes and they all cost between $38-$45. Not until I asked him several times why it cost that much that he told me that they use synthetic oil, which was not necessary for my car. I asked him what was the price for the regular oil. He pulled out a seemingly price list and viewed it with secrecy. He told me it'll cost $68 for the regular oil. As a customer, why would I believe anyone that hides their prices from me and expect me to pay any random price that he pulls out of his *SS?

1
★☆☆☆☆

This has got to be the WORST VW dealership I've experienced. I was confronted (yes, confronted...not greeted.) by this guy NORMAN...what a condescending character. I was there for the first time for an oil change, and he started selling me services that I didn't need. After I told him that I already had my scheduled services done elsewhere and didn't want anything else to be performed other than the oil change, his attitude got worse. Then he told it'll cost me $92 for the oil change. WHAT? $92 for an oil change? I've taken my car to many VW dealerships in the Los Angeles County for oil changes and they all cost between $38-$45. Not until I asked him several times why it cost that much that he told me that they use synthetic oil, which was not necessary for my car. I asked him what was the price for the regular oil. He pulled out a seemingly price list and viewed it with secrecy. He told me it'll cost $68 for the regular oil. As a customer, why would I believe anyone that hides their prices from me and expect me to pay any random price that he pulls out of his *SS?

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1 out of 1 people found this review helpful.

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I bought my car at this dealership and the people seemed nice. I used to take my car in for service here but it appears that they take longer than they promise to return your car when performing mainentance services.

4
★★★★☆

I bought my car at this dealership and the people seemed nice. I used to take my car in for service here but it appears that they take longer than they promise to return your car when performing mainentance services.

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1 out of 1 people found this review helpful.

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My husband and I knew we wanted to purchase a volkswagen and there are a lot of dealerships in southern california. We found that out of all the ones we visited that the people at Trans Ocean (Volkswagen Pasadena) were the most informative and most down-to-earth. We felt no pressure and for the first time I practically wanted to invite the salesman out for a social drink. We still take our volkswagen to get serviced there. Also they gave us free labor when my lightbulb went out even though it wasn't guaranteed under warranty just because we had recently bought the car from them (certified used).

PROS: good people
CONS:

4
★★★★☆

My husband and I knew we wanted to purchase a volkswagen and there are a lot of dealerships in southern california. We found that out of all the ones we visited that the people at Trans Ocean (Volkswagen Pasadena) were the most informative and most down-to-earth. We felt no pressure and for the first time I practically wanted to invite the salesman out for a social drink. We still take our volkswagen to get serviced there. Also they gave us free labor when my lightbulb went out even though it wasn't guaranteed under warranty just because we had recently bought the car from them (certified used).

PROS: good people
CONS:

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