JetBlue Airways

★★★★☆
  • 118-29 Queens

    Forest Hills, NY 11375

    Map & Directions
  • 718-632-6355

About JetBlue Airways

Categories
  • Travel Agencies

Hotels & Travel

Hotels & Travel
More choices in Forest Hills:
Resultset_next

The Avalon Hotel

16 E 32nd St New York, NY

Resultset_next

Foods of New York Tours

9 Barrow St # 2e New York, NY

3.5 4
Hi! Sign in to let us know how JetBlue Airways was?
Write a Review
.

On 3/11/2012, after spending 12 hours in JetBlue's JFK Terminal 5 , I discovered the high-quality customer service days under former JetBlue CEO David Neeleman are long gone.

JetBlue T5 staff was consistently lazy and incompetent in almost every interaction I had with them. T5 was once touted by Popular Mechanics as a new high-watermark in efficiency and operations. Ok, T5 is spacious and it has lots of window glass. So does a 1975 Cadillac Fleetwood. But that doesn't mean it runs well.

Everywhere I looked I saw an excess of JetBlue staff lounging around and talking, sitting down to eat snacks, whatever. Meanwhile they apparently either cannot do - or are unwilling to do - the jobs they're actually getting paid to do.

I landed at T5 about 5am and I was scheduled to leave at 5pm. I asked to go standby on JetBlue's 9am flight. (It was full and so I did have to wait for the 5pm flight.) The JetBlue information desk guy who put me on standby screwed something up and so my 5pm boarding pass wouldn't work. The JetBlue gate agent boarded the entire plane then tried to straighten out my boarding pass (and the boarding pass issues of three other people behind me). He began to talk about me not being allowed on the flight. "Huh, why would you let my seat fly empty and also make me stay here another day, when you can just straighten out your clerical paper error after the plane and I are gone?" He had to call someone to help him. They clicked away on the computer while the plane was sitting, ready to leave. When I turned and started fussing to other customers about the matter, they suddenly decided to print out some kind of dummy boarding pass they could scan in. Had I not fussed, I might have missed work on Monday.

I stopped several times the JetBlue information desks to inquire about the status of my checked luggage. I was told twice it had NOT left on the 9am, they could see that on the screen. In fact, it actually WAS retagged to leave on the 9am flight and it did leave on the 9am flight.

I lost a personal item while at T5 (Actually most likely stolen when I turned my head to observe a crazy woman setting off the alarms on locked gate doors demanding to board a plane. Welcome to New York). Accordingly, I inquired at the JetBlue desk a number of times with a couple of simple enough straightforward questions:

* Where is the Lost and Found? ? and

* Will you call the Lost & Found to see if they have my item?

Here are some of the work-sluffing answers I got from JetBlue T5 employees:

* When people find things they just leave it at this counter, do you see it anywhere?

* If you only lost it an hour ago then it??s not had enough time to get to Lost&Found yet.

* Was it something expensive? Well then good luck finding it.

* There's no need to call Lost&Found because they never answer the phone.

* It??s at the other end of the building then downstairs. (Huh? Where? Which end? What stairs?)

I NEVER ONCE got any straight answer to those two simple questions from any JetBlue T5 employee.

AND JetBlue luggage handlers at T5 broke the telescoping handle on my Briggs & Riley 24-incher. I've never had a luggage failure on any of my B&R pieces until this. Now I'll have to pay - and waste my time - shipping it off for repair. Thanks, JetBlue.

Then, after the flight, I found out my loyalty points didn't automatically appear for the inbound flight. I called to get that fixed. Then the agent entered one of the legs twice resulting in double points for that leg.

Here's the rundown on the actual JetBlue planes/flights.

Low fare, +1
First bag free, +1
Overweight bag, let it slide, +1
Lots of legroom, +1
DirectTV&Sirius radio, +1
On time, good pilots, early arrival, +3
A lot of TV screens not working, -1
Few snack choices on the Embraers, -1
Puny, overpriced snack boxes, -2
Even more legroom? $80! -3

So except for the screens and legroom, JetBlue is nothing so special anymore. Other than "first bag free," JetBlue has gone just as fee-crazy-greedy as all the other lousy old-school bankrupted airlines ? $2 curbside check in for bag, $20 to reserve on the phone, $20-$80 for four extra inches of legroom, $7 for snack boxes worth about a buck, $2 for headphones, etc. etc. etc. All that kinda stuff sounds like less customer-service and a lot more bean-counter cost-cutting to me.

RECOMMENDATION: On the East Coast, don??t use JetBlue if you??ll have to pass through JFK T5.

Happy Motoring !

2
★★☆☆☆

On 3/11/2012, after spending 12 hours in JetBlue's JFK Terminal 5 , I discovered the high-quality customer service days under former JetBlue CEO David Neeleman are long gone.

JetBlue T5 staff was consistently lazy and incompetent in almost every interaction I had with them. T5 was once touted by Popular Mechanics as a new high-watermark in efficiency and operations. Ok, T5 is spacious and it has lots of window glass. So does a 1975 Cadillac Fleetwood. But that doesn't mean it runs well.

Everywhere I looked I saw an excess of JetBlue staff lounging around and talking, sitting down to eat snacks, whatever. Meanwhile they apparently either cannot do - or are unwilling to do - the jobs they're actually getting paid to do.

I landed at T5 about 5am and I was scheduled to leave at 5pm. I asked to go standby on JetBlue's 9am flight. (It was full and so I did have to wait for the 5pm flight.) The JetBlue information desk guy who put me on standby screwed something up and so my 5pm boarding pass wouldn't work. The JetBlue gate agent boarded the entire plane then tried to straighten out my boarding pass (and the boarding pass issues of three other people behind me). He began to talk about me not being allowed on the flight. "Huh, why would you let my seat fly empty and also make me stay here another day, when you can just straighten out your clerical paper error after the plane and I are gone?" He had to call someone to help him. They clicked away on the computer while the plane was sitting, ready to leave. When I turned and started fussing to other customers about the matter, they suddenly decided to print out some kind of dummy boarding pass they could scan in. Had I not fussed, I might have missed work on Monday.

I stopped several times the JetBlue information desks to inquire about the status of my checked luggage. I was told twice it had NOT left on the 9am, they could see that on the screen. In fact, it actually WAS retagged to leave on the 9am flight and it did leave on the 9am flight.

I lost a personal item while at T5 (Actually most likely stolen when I turned my head to observe a crazy woman setting off the alarms on locked gate doors demanding to board a plane. Welcome to New York). Accordingly, I inquired at the JetBlue desk a number of times with a couple of simple enough straightforward questions:

* Where is the Lost and Found? ? and

* Will you call the Lost & Found to see if they have my item?

Here are some of the work-sluffing answers I got from JetBlue T5 employees:

* When people find things they just leave it at this counter, do you see it anywhere?

* If you only lost it an hour ago then it??s not had enough time to get to Lost&Found yet.

* Was it something expensive? Well then good luck finding it.

* There's no need to call Lost&Found because they never answer the phone.

* It??s at the other end of the building then downstairs. (Huh? Where? Which end? What stairs?)

I NEVER ONCE got any straight answer to those two simple questions from any JetBlue T5 employee.

AND JetBlue luggage handlers at T5 broke the telescoping handle on my Briggs & Riley 24-incher. I've never had a luggage failure on any of my B&R pieces until this. Now I'll have to pay - and waste my time - shipping it off for repair. Thanks, JetBlue.

Then, after the flight, I found out my loyalty points didn't automatically appear for the inbound flight. I called to get that fixed. Then the agent entered one of the legs twice resulting in double points for that leg.

Here's the rundown on the actual JetBlue planes/flights.

Low fare, +1
First bag free, +1
Overweight bag, let it slide, +1
Lots of legroom, +1
DirectTV&Sirius radio, +1
On time, good pilots, early arrival, +3
A lot of TV screens not working, -1
Few snack choices on the Embraers, -1
Puny, overpriced snack boxes, -2
Even more legroom? $80! -3

So except for the screens and legroom, JetBlue is nothing so special anymore. Other than "first bag free," JetBlue has gone just as fee-crazy-greedy as all the other lousy old-school bankrupted airlines ? $2 curbside check in for bag, $20 to reserve on the phone, $20-$80 for four extra inches of legroom, $7 for snack boxes worth about a buck, $2 for headphones, etc. etc. etc. All that kinda stuff sounds like less customer-service and a lot more bean-counter cost-cutting to me.

RECOMMENDATION: On the East Coast, don??t use JetBlue if you??ll have to pass through JFK T5.

Happy Motoring !

Was this review helpful to you?
Ratings_icons Ratings_icons

.

comfortable flight with lots of legroom for coach seating and in-seat televisions. service is good with no first class but assigned seating and flight attendants are professional.

4
★★★★☆

comfortable flight with lots of legroom for coach seating and in-seat televisions. service is good with no first class but assigned seating and flight attendants are professional.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just had a great flight with JetBlue Airways. I had a flight from New York (JFK) to Florida. The flight was very smooth and the crew was extreamly nice and helpful with any problem during the flight. We even got snaks while flying, and the flight was very short! We also had a great entertiment system with TV screens and games around the plane. The prices are not very low on this airline that's why I gave it only 4 stars. But overall, JetBlue is very recommended. One of my favorite airlines!

PROS: Great flight and service
CONS: High ticket price

4
★★★★☆

I just had a great flight with JetBlue Airways. I had a flight from New York (JFK) to Florida. The flight was very smooth and the crew was extreamly nice and helpful with any problem during the flight. We even got snaks while flying, and the flight was very short! We also had a great entertiment system with TV screens and games around the plane. The prices are not very low on this airline that's why I gave it only 4 stars. But overall, JetBlue is very recommended. One of my favorite airlines!

PROS: Great flight and service
CONS: High ticket price

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I flew jetblue to newyork from long beach (is there a longer domestic flight?) and the time went by quickly. Perhaps it was because the chairs were fashioned to fit a normal human being (rather then the childsize seats in regular airplanes) and the ability to channel surf the entire flight really speaks to my baser instincts. genius. The fare was $99 each way. Great deal (althought it's not that price all year long).

PROS: great value
CONS: when there is no deal it is cheaper to use hotwire or travelocity

4
★★★★☆

I flew jetblue to newyork from long beach (is there a longer domestic flight?) and the time went by quickly. Perhaps it was because the chairs were fashioned to fit a normal human being (rather then the childsize seats in regular airplanes) and the ability to channel surf the entire flight really speaks to my baser instincts. genius. The fare was $99 each way. Great deal (althought it's not that price all year long).

PROS: great value
CONS: when there is no deal it is cheaper to use hotwire or travelocity

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used JetBlue Airways, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review