Quality First Inc.

★★★☆☆

About Quality First Inc.

Categories
  • Dry Cleaning & Laundry Services

Personal Services

Personal Services
More choices in Chicago:
Resultset_next

Golden Touch Cleaners

1527 E 55th St Chicago, IL

Resultset_next

Devrim Cleaners & Devrim Cab

3134 N Southport Ave Ste 1 Chicago, IL

3.0 2
Hi! Sign in to let us know how Quality First Inc. was?
Write a Review
.

I had a terrible experience with this cleaner. I dropped off clothes to be tailored and cleaned. The tailor request was to cut two pairs of slacks into shorts. The clerk marked the slacks to be cut in front of me. Upon picking up my order and taking it home, I realized that the cleaners cut the wrong slacks into shorts!

I called the cleaners and returned to show the mistake. The clerk that made the mistake told me she had to reimburse me out of her own pocket and she did not have the money at the time. She told me to give her a week to pay for one and two weeks to pay for the other pair of slacks. I told her how much I paid for the slacks and that I would purchase new slacks and bring in the receipt to show her the cost. Needless to say, I returned three weeks later with a receipt and the clerk still did not have my money.
I asked to speak to the owner, thinking that she would courteously, offer me my money back. Instead, the clerk told the owner, ??I told her I was going to pay for the pants." She then told me, "You should have called me first." Then to the owner, ??I do not think she should get her money back and keep the shorts."

The owner agreed with the clerk and took the shorts back and told me I will have to lower my reimbursement price, in order to keep the shorts. I told the owner, I tried to find the exact same pants, but they were no longer sold at the store which caused me to have to purchase more expensive pants and she did not have to reimburse me for the extra cost of the pants, just what my original quote was. I was told by the owner, "this is not my problem." I still have not received my reimbursement for this mistake because I would not let them keep my original receipt for the repurchase of slacks. The owner told me that I have to bring the original receipt (no copy) of purchase for the reimbursement and she will be keeping the pants that were mistakenly cut into shorts and if I wanted them, I will have to pay for them. The thing that upset me the most was that the owner never apologized for the mistake and was completely rude, "ghetto" and unprofessional. She raised her voice at me and even had her husband arguing with me. They also made it a point to let me know that the clerk??s paycheck will be docked for the mistake, as if I really needed to know that. Just give me my money! I will never go to this cleaner again!

1
★☆☆☆☆

I had a terrible experience with this cleaner. I dropped off clothes to be tailored and cleaned. The tailor request was to cut two pairs of slacks into shorts. The clerk marked the slacks to be cut in front of me. Upon picking up my order and taking it home, I realized that the cleaners cut the wrong slacks into shorts!

I called the cleaners and returned to show the mistake. The clerk that made the mistake told me she had to reimburse me out of her own pocket and she did not have the money at the time. She told me to give her a week to pay for one and two weeks to pay for the other pair of slacks. I told her how much I paid for the slacks and that I would purchase new slacks and bring in the receipt to show her the cost. Needless to say, I returned three weeks later with a receipt and the clerk still did not have my money.
I asked to speak to the owner, thinking that she would courteously, offer me my money back. Instead, the clerk told the owner, ??I told her I was going to pay for the pants." She then told me, "You should have called me first." Then to the owner, ??I do not think she should get her money back and keep the shorts."

The owner agreed with the clerk and took the shorts back and told me I will have to lower my reimbursement price, in order to keep the shorts. I told the owner, I tried to find the exact same pants, but they were no longer sold at the store which caused me to have to purchase more expensive pants and she did not have to reimburse me for the extra cost of the pants, just what my original quote was. I was told by the owner, "this is not my problem." I still have not received my reimbursement for this mistake because I would not let them keep my original receipt for the repurchase of slacks. The owner told me that I have to bring the original receipt (no copy) of purchase for the reimbursement and she will be keeping the pants that were mistakenly cut into shorts and if I wanted them, I will have to pay for them. The thing that upset me the most was that the owner never apologized for the mistake and was completely rude, "ghetto" and unprofessional. She raised her voice at me and even had her husband arguing with me. They also made it a point to let me know that the clerk??s paycheck will be docked for the mistake, as if I really needed to know that. Just give me my money! I will never go to this cleaner again!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Need a stain out of that silk shirt for a dinner tonight? Need that dress cleaned in a hour? Gotta go to work in a few hours and need your uniform cleaned? Then take a ride to 71st and Yates and visit the cleaning professioanls of Quality First Inc Cleaners. My family has been loyal customers of theirs for over 5 years. There prices can't be beat and they can get any stain out and have your clothes ready to go when you want them.

PROS: Cleans anything fast, professional, great location
CONS: None

5
★★★★★

Need a stain out of that silk shirt for a dinner tonight? Need that dress cleaned in a hour? Gotta go to work in a few hours and need your uniform cleaned? Then take a ride to 71st and Yates and visit the cleaning professioanls of Quality First Inc Cleaners. My family has been loyal customers of theirs for over 5 years. There prices can't be beat and they can get any stain out and have your clothes ready to go when you want them.

PROS: Cleans anything fast, professional, great location
CONS: None

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Quality First Inc., leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review