BMW of Riverside

★★☆☆☆
Sales Hours Monday - Friday: 8:30am - 9:00pm Saturday : 8:30am - 8:00pm Sunday : 9:30am - 7:00pm Parts Hours Monday - Friday : 7:00am - 7:00pm Saturday : 8:00am - 5:00pm Sunday : Closed Service Hours Monday - Friday : 7:00am - 7:00pm Saturda
  • 3060 Adams St.

    Riverside, CA 92504

    Map & Directions
  • 951-373-5000

About BMW of Riverside

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  • BMW
Hours
M-F 8:30am-9pm, Sa 9am-9pm, Su 10am-7pm
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Automotive

Automotive
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2.2 10
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.

BMW Sevvice relations, Judy Bender has gone out of her way to help with service of my BMW X-5 with daily updates on it's progress, as well as helping my with a new loaner BMW. The General Manager Tom Naso took the time to help me and offer his services with my car concerns or the purchace on a new BMW. It is nice to feel like a valued customer with personal service from a world class dealership.

5
★★★★★

BMW Sevvice relations, Judy Bender has gone out of her way to help with service of my BMW X-5 with daily updates on it's progress, as well as helping my with a new loaner BMW. The General Manager Tom Naso took the time to help me and offer his services with my car concerns or the purchace on a new BMW. It is nice to feel like a valued customer with personal service from a world class dealership.

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.

Chad ludwig ripped me off about 300 dollars for service fees when i spoke to the manger the manger basically called me a liar saying that there was no way that any other bmw place would charge less and when i called other bmw places they would have charged less. i will never go back and neither would my friends or family. i

1
★☆☆☆☆

Chad ludwig ripped me off about 300 dollars for service fees when i spoke to the manger the manger basically called me a liar saying that there was no way that any other bmw place would charge less and when i called other bmw places they would have charged less. i will never go back and neither would my friends or family. i

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1 out of 1 people found this review helpful.

.

I visited BMW of riverside several times for various issues, a couple of times to buy a car and then later to get it serviced. If there is a rating scale lower than one star, I would give it to them. Their sales and service people are extremely manipulative and very rude. Their prices are very high (both if you are buying a car or if you are getting it fixed/serviced). For a part that costs $350 at other places, they priced it at $1900?? a huge rip-off. I do not recommend them for anyone.

1
★☆☆☆☆

I visited BMW of riverside several times for various issues, a couple of times to buy a car and then later to get it serviced. If there is a rating scale lower than one star, I would give it to them. Their sales and service people are extremely manipulative and very rude. Their prices are very high (both if you are buying a car or if you are getting it fixed/serviced). For a part that costs $350 at other places, they priced it at $1900?? a huge rip-off. I do not recommend them for anyone.

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1 out of 1 people found this review helpful.

.

I took my car which I purchased elsewhere to get it serviced at BMW Riverside. The first service manager I talked to made the comment that it would've been better for me to have purchased the vehicle from them. When it was ready, the car was visibly damaged and when I pointed out the damage to their service manager he became agitated and belligerent and flatly denied responsibility. Long story short, they caused the damage and denied responsibility and now I am stuck with it. I've never seen such bad practice or disrespectful treatment. Take your business elsewhere - save yourself a lot of headache, pain, and money.

1
★☆☆☆☆

I took my car which I purchased elsewhere to get it serviced at BMW Riverside. The first service manager I talked to made the comment that it would've been better for me to have purchased the vehicle from them. When it was ready, the car was visibly damaged and when I pointed out the damage to their service manager he became agitated and belligerent and flatly denied responsibility. Long story short, they caused the damage and denied responsibility and now I am stuck with it. I've never seen such bad practice or disrespectful treatment. Take your business elsewhere - save yourself a lot of headache, pain, and money.

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2 out of 2 people found this review helpful.

.

I advise you to heed warning, and closely read the reviews of the others.

Today was again another unfortunate experience. It started in '08 when I bought my 328i. I knew what I wanted when I walked in the door - at 5pm. I called beforehand, (I buy a lot of cars, I know the drill) asked if any of the models equivalent to the model offered in the leasing special were available, and was advised they had "several". An appointment was set for 5pm.

We arrived on time. We were greeted by some woman from the marketing department. She went through some sales pitch, and 30 minutes later we were still waiting for a salesman. I was ready to leave when he finally arrived.

Paulo was professional, curteous, and to the point. He's the only reason I stayed. I told him what I was looking for, and naturally I was led to the 500's, a larger engine, etc. Ended up it was because they didn't have the car I wanted. SHOCKER! We spent an hour driving around Riverside to their "overflow" lots, and they didn't have a single one. (Come to think of it, wouldn't they have just been capable of looking at a list of inventory instead of making us drive around all night?)

After a good hour, I was advised they had a car with 600 miles on it they could sell at the price-point I was looking for, and that it qualified for their lease special. Wa-hoo! So the back/forth began with pricing. Seeing as my husband had 10+ years experience as a car salesman, we knew what to look for. (Their lease specials forget to advise that there is close to $4,000 in tax, title and license fees you have to cough-up, albeit I was prepared. Look for the fine print!)

So round and round we went. After putting $4,500 down on my base 328i, my payment was $550/month. Were they nuts? I BOUGHT a Hummer for $41,000, paying less than that a month, with $800 down vs. $4,500 down, and this was a lease? Insanity! So I got up to leave - I didn't want to play the games. Then came the, "So what price were you looking to pay?" After 30 more minutes, my payment magically reduced to $430/month. What a joke! Come to find out my payment should have been about $60 less a month because of the large down-payment I made.

So I'm ready to sign on the dotted line. I'm ready to walk out the door with my new car. You know how it is... The feeling of instant gratification. You part with 4K+, you want your baby NOW! Then WHOOAAA... Here it comes! So after I sign on the dotted line, it ends up the car I want to lease can't be leased. Apparently it has too many miles. Huh?

So magically, (and I mean MAGICALLY) it ends up they have a car just like it being delivered the next day. Isn't it ironic no one knew this HOURS ago, when I was told repeatedly they didn't have the car I was looking for and should just buy a more expensive one? I'm told they will deliver it and everything. So I buy. It's now after 9pm.

My car gets delivered the next day. Lo and behold, it doesn't have the options I purchased. No bluetooth - being my biggest concern. I have to hire an attorney to get the car I paid for, and threatened non-payment for breach of contract. Only THEN, (3 days later) did they agree to send someone out to install a seperate unit, because doing it factor would "cost too much", and they'd "lose money on the car". That's my problem HOW? These people were violent and VILE! And ironically, the finance manager played stupid, alleging this was never an option on the car, however I had a 30 minute conversation with him that night about his wife, her car, and how that was her favorite feature.

It never ends. Today I got a flat, and Rebecca from service said it was covered under 50K miles, to get it there and find out it's $213.84. Ted, the Service Manager apologized profusely, being "embarassed", promising to make it up to me, only to then tell me it's my problem to come get my car now. (Their mistakes = YOUR problem!)

Stay away if you're smart!

1
★☆☆☆☆

I advise you to heed warning, and closely read the reviews of the others.

Today was again another unfortunate experience. It started in '08 when I bought my 328i. I knew what I wanted when I walked in the door - at 5pm. I called beforehand, (I buy a lot of cars, I know the drill) asked if any of the models equivalent to the model offered in the leasing special were available, and was advised they had "several". An appointment was set for 5pm.

We arrived on time. We were greeted by some woman from the marketing department. She went through some sales pitch, and 30 minutes later we were still waiting for a salesman. I was ready to leave when he finally arrived.

Paulo was professional, curteous, and to the point. He's the only reason I stayed. I told him what I was looking for, and naturally I was led to the 500's, a larger engine, etc. Ended up it was because they didn't have the car I wanted. SHOCKER! We spent an hour driving around Riverside to their "overflow" lots, and they didn't have a single one. (Come to think of it, wouldn't they have just been capable of looking at a list of inventory instead of making us drive around all night?)

After a good hour, I was advised they had a car with 600 miles on it they could sell at the price-point I was looking for, and that it qualified for their lease special. Wa-hoo! So the back/forth began with pricing. Seeing as my husband had 10+ years experience as a car salesman, we knew what to look for. (Their lease specials forget to advise that there is close to $4,000 in tax, title and license fees you have to cough-up, albeit I was prepared. Look for the fine print!)

So round and round we went. After putting $4,500 down on my base 328i, my payment was $550/month. Were they nuts? I BOUGHT a Hummer for $41,000, paying less than that a month, with $800 down vs. $4,500 down, and this was a lease? Insanity! So I got up to leave - I didn't want to play the games. Then came the, "So what price were you looking to pay?" After 30 more minutes, my payment magically reduced to $430/month. What a joke! Come to find out my payment should have been about $60 less a month because of the large down-payment I made.

So I'm ready to sign on the dotted line. I'm ready to walk out the door with my new car. You know how it is... The feeling of instant gratification. You part with 4K+, you want your baby NOW! Then WHOOAAA... Here it comes! So after I sign on the dotted line, it ends up the car I want to lease can't be leased. Apparently it has too many miles. Huh?

So magically, (and I mean MAGICALLY) it ends up they have a car just like it being delivered the next day. Isn't it ironic no one knew this HOURS ago, when I was told repeatedly they didn't have the car I was looking for and should just buy a more expensive one? I'm told they will deliver it and everything. So I buy. It's now after 9pm.

My car gets delivered the next day. Lo and behold, it doesn't have the options I purchased. No bluetooth - being my biggest concern. I have to hire an attorney to get the car I paid for, and threatened non-payment for breach of contract. Only THEN, (3 days later) did they agree to send someone out to install a seperate unit, because doing it factor would "cost too much", and they'd "lose money on the car". That's my problem HOW? These people were violent and VILE! And ironically, the finance manager played stupid, alleging this was never an option on the car, however I had a 30 minute conversation with him that night about his wife, her car, and how that was her favorite feature.

It never ends. Today I got a flat, and Rebecca from service said it was covered under 50K miles, to get it there and find out it's $213.84. Ted, the Service Manager apologized profusely, being "embarassed", promising to make it up to me, only to then tell me it's my problem to come get my car now. (Their mistakes = YOUR problem!)

Stay away if you're smart!

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3 out of 3 people found this review helpful.

.

BMW of Riverside remains committed to meeting and exceeding client expectations. When we discover a client is not satisfied, either through our direct follow up efforts, or through a posting such as this, we ask for the opportunity to talk with you personally. Our hope is to resolve any issue that may be standing in the way of your total satisfaction. We urge you to make direct contact with us as soon as possible. We take your feedback seriously.

Please contact Melissa Marini, Executive Assistant to the General Manager of BMW of Riverside, directly at 951-785-4444 extension 114. We look forward to speaking with you soon.

2
★★★★★

BMW of Riverside remains committed to meeting and exceeding client expectations. When we discover a client is not satisfied, either through our direct follow up efforts, or through a posting such as this, we ask for the opportunity to talk with you personally. Our hope is to resolve any issue that may be standing in the way of your total satisfaction. We urge you to make direct contact with us as soon as possible. We take your feedback seriously.

Please contact Melissa Marini, Executive Assistant to the General Manager of BMW of Riverside, directly at 951-785-4444 extension 114. We look forward to speaking with you soon.

.

this is true story! this is a place of con-artists! They tried to con us, and con the people even before us. It was unbelievable experience. They really try to trick you. You must make sure you look at the contract at the end, because that is when they try to change it up on you. Don't fall for it! They pretend to offer you the best deal. They even have 4 people playing good cop bad cop. Gamg up on you, pressure you & even get mad and angry if you don't want to spend more money!. Truley the worst place ever. NEVER AGAIN WILL WE EVER RECOMMEND BMW TO ANYONE> AVOID THIS DEALERSHIP AT ALL COSTS.

0
★☆☆☆☆

this is true story! this is a place of con-artists! They tried to con us, and con the people even before us. It was unbelievable experience. They really try to trick you. You must make sure you look at the contract at the end, because that is when they try to change it up on you. Don't fall for it! They pretend to offer you the best deal. They even have 4 people playing good cop bad cop. Gamg up on you, pressure you & even get mad and angry if you don't want to spend more money!. Truley the worst place ever. NEVER AGAIN WILL WE EVER RECOMMEND BMW TO ANYONE> AVOID THIS DEALERSHIP AT ALL COSTS.

.

I was also shopping around for a BMW and since I live in Riverside I went to this local BMW and although the sales people were friendly the prices were high. If money is not an obstacle and you like to pay high prices then this is the place to be, but if you are watching your pocket but want a high quality car without the extra charge then another dealer would be the answer. I did like their complimentary coffee, it was a nice incentive.

1
★☆☆☆☆

I was also shopping around for a BMW and since I live in Riverside I went to this local BMW and although the sales people were friendly the prices were high. If money is not an obstacle and you like to pay high prices then this is the place to be, but if you are watching your pocket but want a high quality car without the extra charge then another dealer would be the answer. I did like their complimentary coffee, it was a nice incentive.

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3 out of 3 people found this review helpful.

Business Response:

We take your feedback seriously. BMW of Riverside remains committed to meeting and exceeding client expectations. When we discover a client is not satisfied, either through our direct follow up efforts, or through a posting such as this, we ask for the opportunity to talk with you personally. Our hope is to resolve any issue that may be standing in the way of your total satisfaction. We urge you to make direct contact with us as soon as possible. We take your feedback seriously. Please contact Melissa Marini, Executive Assistant to the General Manager of BMW of Riverside, directly at 951-785-4444 extension 114. We look forward to speaking with you soon.
.

I wanted to upgrade my current vehicle to a higher scale one and decided a BMW would be the best choice instead of a Lexus or Mercedes but when I visited BMW of Riverside the prices were way higher than what I anticipated. After being at the dealership about two hours of negotiating my sister suggested that I should shop around and not settle for the price I was offered. I did and went to another BMW dealership in Ontario and got the same vehicle at a lower sticker price! I saved exactly $7,322.62 on my new BMW. I would not recommend this dealership in prices terms. I also felt that since I was a woman the dealer thought I might not know anything about cars, they were right because I don't. But us women do know how to shop around and get the best possible bargain and that is exactly what I did but at another dealership!

1
★☆☆☆☆

I wanted to upgrade my current vehicle to a higher scale one and decided a BMW would be the best choice instead of a Lexus or Mercedes but when I visited BMW of Riverside the prices were way higher than what I anticipated. After being at the dealership about two hours of negotiating my sister suggested that I should shop around and not settle for the price I was offered. I did and went to another BMW dealership in Ontario and got the same vehicle at a lower sticker price! I saved exactly $7,322.62 on my new BMW. I would not recommend this dealership in prices terms. I also felt that since I was a woman the dealer thought I might not know anything about cars, they were right because I don't. But us women do know how to shop around and get the best possible bargain and that is exactly what I did but at another dealership!

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3 out of 3 people found this review helpful.

.

BMW of Riverside is the best place for you to buy your dream BMW. Because it is in Riverside, you don't have to pay for all that hoopla you get in Santa Monica or Newport Beach. Pricing here is typically much better if you are wiling to haggle a little. Service is good, but typically slow. Free car washes are available to all customers on Saturdays for as long as you own the car. Overall, a pretty good car lot (as far as car lots are concerned).

PROS: Pricing
CONS: Slow service

5
★★★★★

BMW of Riverside is the best place for you to buy your dream BMW. Because it is in Riverside, you don't have to pay for all that hoopla you get in Santa Monica or Newport Beach. Pricing here is typically much better if you are wiling to haggle a little. Service is good, but typically slow. Free car washes are available to all customers on Saturdays for as long as you own the car. Overall, a pretty good car lot (as far as car lots are concerned).

PROS: Pricing
CONS: Slow service

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0 out of 2 people found this review helpful.

Message from BMW of Riverside

For 29 years BMW of Riverside has been honored to present our clients with the ??Ultimate? automobile, ??Superior? customer service an exceptional staff and now a new high-tech facility.



Since we started here in Riverside, our goals have been to cultivate and cherish our long time clients; and to extend a warm welcome to those clients who are new BMW owners. Honesty, integrity, and commitment are just a few of the values we treasure in ourselves and extend to our clients and our community.



Take this opportunity to browse through our website, www.bmwofriverside.com, to view our products and facility. We look forward to meeting you and having you as a valued client.



 

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