Olive Branch Counseling

★☆☆☆☆
  • 4041 Brockton Ave

    Riverside, CA 92501

    Map & Directions
  • 951-369-8534

About Olive Branch Counseling

Hours
Mon-Thu 9am-9pm, Fri-Sat 9am-4pm

Community & Social Services

Community & Social Services
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Based on the nice website, you would think this was a nice place with a professional environment, but it is not. It's a filthy hole in the wall with old nasty furnishings, filthy carpet, dirty toys and to top it all off an unprofessional staff. We drove for over an hour to get there running into an unexpected traffic jam on the 91. About half way there, we called to let them know we were running late and were told it was fine and that she would let the counselor know. As we pulled in after a one hour and ten minute drive, the wife quickly walked in while I gathered the rest of the family and our belongings out of the car. As she walked in, she met a lady heading out the door. I noticed the woman too and we made eye contact as she was getting into her car to leave. Once inside we were told that the counselor had left and there was no one else that could see us. The receptionist did reach the counselor to tell her that we were there, but she said she had other plans and could not do the session. A call would have been nice or if the time was that critical, it would have been nice if we had been informed of that when we called to report we were in traffic jam. Instead they allowed us to drive all of that distance and then simply turned us away. She had to of known as we walked in that we were her clients as we were the only people in the parking lot late on a Saturday afternoon. The feeling I get is that she really didn't want to be there anyway and had better things to do that day. We will not be back. It was a very long drive in heavy traffic and ended up being very stressful, a waste of time and gas and since the facility is such a filthy mess, I guess I can understand why the counselor would want to be anywhere but there. However a little professionalism and courtesy would have been appreciated. Bottom line, don't be misled by the nice logo and graphically pleasing website. This place is a dump and the counselor was not courteous enough to call us and inform us she was leaving or even speak to us as she headed out the door.

1
★☆☆☆☆

Based on the nice website, you would think this was a nice place with a professional environment, but it is not. It's a filthy hole in the wall with old nasty furnishings, filthy carpet, dirty toys and to top it all off an unprofessional staff. We drove for over an hour to get there running into an unexpected traffic jam on the 91. About half way there, we called to let them know we were running late and were told it was fine and that she would let the counselor know. As we pulled in after a one hour and ten minute drive, the wife quickly walked in while I gathered the rest of the family and our belongings out of the car. As she walked in, she met a lady heading out the door. I noticed the woman too and we made eye contact as she was getting into her car to leave. Once inside we were told that the counselor had left and there was no one else that could see us. The receptionist did reach the counselor to tell her that we were there, but she said she had other plans and could not do the session. A call would have been nice or if the time was that critical, it would have been nice if we had been informed of that when we called to report we were in traffic jam. Instead they allowed us to drive all of that distance and then simply turned us away. She had to of known as we walked in that we were her clients as we were the only people in the parking lot late on a Saturday afternoon. The feeling I get is that she really didn't want to be there anyway and had better things to do that day. We will not be back. It was a very long drive in heavy traffic and ended up being very stressful, a waste of time and gas and since the facility is such a filthy mess, I guess I can understand why the counselor would want to be anywhere but there. However a little professionalism and courtesy would have been appreciated. Bottom line, don't be misled by the nice logo and graphically pleasing website. This place is a dump and the counselor was not courteous enough to call us and inform us she was leaving or even speak to us as she headed out the door.

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