Queen of Clean Service

★★★☆☆
  • PO Box 61709

    Santa Barbara, CA 93160

    Map & Directions

Personal Services

Personal Services
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I have called Queen of Clean Service for the first time to clean my one bedroom apartment in Santa Barbara. They were very professional and managed to provide the service the same day I contacted them, right after an estimate. The price

3
★★★★★

I have called Queen of Clean Service for the first time to clean my one bedroom apartment in Santa Barbara. They were very professional and managed to provide the service the same day I contacted them, right after an estimate. The price

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I am the owner of Queen of Clean Service and I would like to make the following announcement: Queen of Clean Service has been providing the best house cleaning services in the Santa Barbara area for more than twenty years. We guarantee our work and make all possible efforts to gain our clients satisfaction. We are fully insured and licensed and we invite you to visit our company??s web site, through which you can access the Better Business Bureau. Our company??s rating with BBB is A+, which has been achieved through nothing but hard work, best service, honesty and client satisfaction orientation. Like all other businesses, we have our daily challenges with competition and disgruntle employees. I am making this announcement because we have strong evidence that confirms an ex-employee??s role in posting a few very negative comments about us. I like to reiterate our commitment to customer satisfaction and that we are merit of your trust.

2
★★★★★

I am the owner of Queen of Clean Service and I would like to make the following announcement: Queen of Clean Service has been providing the best house cleaning services in the Santa Barbara area for more than twenty years. We guarantee our work and make all possible efforts to gain our clients satisfaction. We are fully insured and licensed and we invite you to visit our company??s web site, through which you can access the Better Business Bureau. Our company??s rating with BBB is A+, which has been achieved through nothing but hard work, best service, honesty and client satisfaction orientation. Like all other businesses, we have our daily challenges with competition and disgruntle employees. I am making this announcement because we have strong evidence that confirms an ex-employee??s role in posting a few very negative comments about us. I like to reiterate our commitment to customer satisfaction and that we are merit of your trust.

Pros: Experience, local, family owned with numerous steady clients

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I have no idea what these people are talking about when they complain about Queen of Clean Services. We moved to our new house in Santa Barbara this past January and we learned about Queen of clean service through yellow pages. My wife called and made an appointment and they came out the following day for an estimate. The owner, Rosario, who happens to be a wonderful woman performed a thorough inspection of the house and pointed out issues that we had not noticed before. She gave us a very reasonable estimate and sent in two people the day after we accepted the estimate. The day after the two maids worked very hard for eight hours (all day) and turned the house around. The following day their carpet cleaning people came over and again did an impeccable job. It was so different that we could not believe it was the same house. I have called them once since then for minor cleaning and they have been marvelous as before. I totally recommend them.

2
★★★★★

I have no idea what these people are talking about when they complain about Queen of Clean Services. We moved to our new house in Santa Barbara this past January and we learned about Queen of clean service through yellow pages. My wife called and made an appointment and they came out the following day for an estimate. The owner, Rosario, who happens to be a wonderful woman performed a thorough inspection of the house and pointed out issues that we had not noticed before. She gave us a very reasonable estimate and sent in two people the day after we accepted the estimate. The day after the two maids worked very hard for eight hours (all day) and turned the house around. The following day their carpet cleaning people came over and again did an impeccable job. It was so different that we could not believe it was the same house. I have called them once since then for minor cleaning and they have been marvelous as before. I totally recommend them.

Pros: Real House Cleaning

.

I have no idea what these people are talking about when they complain about Queen of Clean Services. We moved to our new house in Santa Barbara this past January and we learned about Queen of clean service through yellow pages. My wife called and made an appointment and they came out the following day for an estimate. The owner, Rosario, who happens to be a wonderful woman performed a thorough inspection of the house and pointed out issues that we had not noticed before. She gave us a very reasonable estimate and sent in two people the day after we accepted the estimate. The day after the two maids worked very hard for eight hours (all day) and turned the house around. The following day their carpet cleaning people came over and again did an impeccable job. It was so different that we could not believe it was the same house. I have called them once since then for minor cleaning and they have been marvelous as before. I totally recommend them.

2
★★★★★

I have no idea what these people are talking about when they complain about Queen of Clean Services. We moved to our new house in Santa Barbara this past January and we learned about Queen of clean service through yellow pages. My wife called and made an appointment and they came out the following day for an estimate. The owner, Rosario, who happens to be a wonderful woman performed a thorough inspection of the house and pointed out issues that we had not noticed before. She gave us a very reasonable estimate and sent in two people the day after we accepted the estimate. The day after the two maids worked very hard for eight hours (all day) and turned the house around. The following day their carpet cleaning people came over and again did an impeccable job. It was so different that we could not believe it was the same house. I have called them once since then for minor cleaning and they have been marvelous as before. I totally recommend them.

Pros: Real House Cleaning

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I have been having a service by the Queen of Clean for the past 5 years. I am very happy with their service! First, they are extremely reliable: weather it is raining or the holidays, the cleaners come on time. For the past five years, they never missed once. Second, it is very professional company with insurance for any accidents. For example, one of the cleaners broke a vase while she was cleaning. The company contacted me, found out where I bought the vase, and they replaced it the same day. Another example is that after they cleaned the house, my cooking range was not working properly. When I called the company, they sent the electrician right away and fixed it. I agree that cleaners don't speak English very well, but they are very friendly. If I do need to communicate with them, they will call Rosario at the spot so that I have a translator. My interaction with Rosario has been very professional. She is calm when we have any dispute to resolve and she focuses on solving problems rather than arguing the issue.
I gave four stars instead of five because one time I had a carpet cleaning service from them, and the result was not satisfactory at all. I have not used their deep cleaning service ever since then.

2
★★★★☆

I have been having a service by the Queen of Clean for the past 5 years. I am very happy with their service! First, they are extremely reliable: weather it is raining or the holidays, the cleaners come on time. For the past five years, they never missed once. Second, it is very professional company with insurance for any accidents. For example, one of the cleaners broke a vase while she was cleaning. The company contacted me, found out where I bought the vase, and they replaced it the same day. Another example is that after they cleaned the house, my cooking range was not working properly. When I called the company, they sent the electrician right away and fixed it. I agree that cleaners don't speak English very well, but they are very friendly. If I do need to communicate with them, they will call Rosario at the spot so that I have a translator. My interaction with Rosario has been very professional. She is calm when we have any dispute to resolve and she focuses on solving problems rather than arguing the issue.
I gave four stars instead of five because one time I had a carpet cleaning service from them, and the result was not satisfactory at all. I have not used their deep cleaning service ever since then.

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The window cleaner and housekeepers showed up exactly on time and immediately went to work. They went non stop for 4 hours, accepting water but refusing any breaks. They were courteous, efficient, and my house was perfect when they left at the exact hour they promised to be finished.

2
★★★★★

The window cleaner and housekeepers showed up exactly on time and immediately went to work. They went non stop for 4 hours, accepting water but refusing any breaks. They were courteous, efficient, and my house was perfect when they left at the exact hour they promised to be finished.

on Service Magic

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OC arrived on time. QC arranged the cleaning of the non-carpeted rooms to occur before the carpets were cleaned to minimize the traffic on a newly cleaned carpet.

Billing was sent via e-mail which is helpfule for landlords that are not on site.

2
★★★★★

OC arrived on time. QC arranged the cleaning of the non-carpeted rooms to occur before the carpets were cleaned to minimize the traffic on a newly cleaned carpet.

Billing was sent via e-mail which is helpfule for landlords that are not on site.

on Service Magic

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I was pleased I could have appointment as quick as possible. The carpets do look much better then before. I do wished I had been reminded of other possibilies such as scotch quard..

2
★★★★☆

I was pleased I could have appointment as quick as possible. The carpets do look much better then before. I do wished I had been reminded of other possibilies such as scotch quard..

on Service Magic

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Actually I did not use them. The lady who came and gve me a quote was very professional and curteous. However,, a service I used in the 1990's was available again and they knew my house and requirements.

Thank you for your assistance.

2
★★★★★

Actually I did not use them. The lady who came and gve me a quote was very professional and curteous. However,, a service I used in the 1990's was available again and they knew my house and requirements.

Thank you for your assistance.

on Service Magic

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I had a team of 3 girls and one guy attacking all the downstairs rooms. I had a broken ankle and a broken wrist, with casts newly removed, so I had done nothing for over 7 weeks! - and I'm not a good housekeeper anyway. So I thought they did a terrific job at very short notice - we had company coming the next day!

2
★★★★★

I had a team of 3 girls and one guy attacking all the downstairs rooms. I had a broken ankle and a broken wrist, with casts newly removed, so I had done nothing for over 7 weeks! - and I'm not a good housekeeper anyway. So I thought they did a terrific job at very short notice - we had company coming the next day!

on Service Magic

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Do not be fooled by the initial meeting with the owner, Rosario. She seems very friendly and professional in her initial consultation letting you know that she is a perfectionist... blah blah blah. Her workers are horrible, they are overpriced, and expect to recieve a threatening phone call saying you never paid and you need to pay immediatley to avoid collections. This place is a joke, a scam, and I will NEVER recommend their services to anyone. Looks like I am not the only one who has experienced this... noticing a trend with this company. If you do use them, do not use cash. Make sure you write a check and obtain a copy from your bank for proof.

0
★☆☆☆☆

Do not be fooled by the initial meeting with the owner, Rosario. She seems very friendly and professional in her initial consultation letting you know that she is a perfectionist... blah blah blah. Her workers are horrible, they are overpriced, and expect to recieve a threatening phone call saying you never paid and you need to pay immediatley to avoid collections. This place is a joke, a scam, and I will NEVER recommend their services to anyone. Looks like I am not the only one who has experienced this... noticing a trend with this company. If you do use them, do not use cash. Make sure you write a check and obtain a copy from your bank for proof.

Pros: nada

Cons: everything... seriously

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They are great. My house burned down, so I am not using them right now. The are very great at accommodating to get the work done. They come the same day and time each week. They know what they are doing. If there is and issue, I can call the office, he will speck with them, they will do the work. They make a great team.

2
★★★★★

They are great. My house burned down, so I am not using them right now. The are very great at accommodating to get the work done. They come the same day and time each week. They know what they are doing. If there is and issue, I can call the office, he will speck with them, they will do the work. They make a great team.

on Service Magic

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I call this company for a deep cleaning and was thinking of keep them, the estimate was great miss Josslyn did a great work in her estimate, nice person always helping me. wen she left i call to see how much will they charge me for a week cleaning ask for josslyn and they answer whit a really bad actitud Rosario the owner was a worse person to talk to i do not recommended this company to no one.

0
★☆☆☆☆

I call this company for a deep cleaning and was thinking of keep them, the estimate was great miss Josslyn did a great work in her estimate, nice person always helping me. wen she left i call to see how much will they charge me for a week cleaning ask for josslyn and they answer whit a really bad actitud Rosario the owner was a worse person to talk to i do not recommended this company to no one.

.

I, too, received below average, over priced service and am still trying to get them to ackowledge that I paid them and they cashed the check. Rosario, the manager, tries to intimidate with her rude demeanor. Worst ever!

0
★☆☆☆☆

I, too, received below average, over priced service and am still trying to get them to ackowledge that I paid them and they cashed the check. Rosario, the manager, tries to intimidate with her rude demeanor. Worst ever!

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The initial meeting and estimate seemed fair and professional. On the day of cleaning two women showed up and barely spoke a lick of English. They did a horrible job, didn't even clean the areas I specifically asked to be cleaned. They also charged 25 dollars for cleaning supplies which I think is a scam. The whole experience has been quite unprofessional. They quoted me three different prices and no one speaks English very well. I would NEVER recommend this cleaning service to anyone and would strongly encourage people to look elsewhere. I also think it's funny how the only positive review was written in response to another negative review, and written in BROKEN English. I wonder if it was written by one of the owners or workers of the company. Queen of Clean is no good. I've had better experiences with Molly Maids and would use them again over this ridiculous "company" any day.

0
★☆☆☆☆

The initial meeting and estimate seemed fair and professional. On the day of cleaning two women showed up and barely spoke a lick of English. They did a horrible job, didn't even clean the areas I specifically asked to be cleaned. They also charged 25 dollars for cleaning supplies which I think is a scam. The whole experience has been quite unprofessional. They quoted me three different prices and no one speaks English very well. I would NEVER recommend this cleaning service to anyone and would strongly encourage people to look elsewhere. I also think it's funny how the only positive review was written in response to another negative review, and written in BROKEN English. I wonder if it was written by one of the owners or workers of the company. Queen of Clean is no good. I've had better experiences with Molly Maids and would use them again over this ridiculous "company" any day.

Pros: Seemed to be able to clean on short notice

Cons: Terrible cleaning abilities, poor communication

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I tried them and the service was terrible.... I called another cleaning company to do the same job!

0
★☆☆☆☆

I tried them and the service was terrible.... I called another cleaning company to do the same job!

Pros: none

Cons: way below average

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I have use Queen od Clean several times. I think they do a great job.

The first time they came to my house they even move the stove to clean below. My house smelled fresh and it was perfectly detailed: windows, floor, inside the electric oven... I am sorry for the bad experience of the previous reviews. For me it has worked great.

Yes, you need to get your own cleaning supplies and for me makes sense because the girsl know how to use them. A quick trip to Smart and Final and you are done! There are so many brands in the markey and evething works ina different way. I do not have a problem buying supplies for them.

The service received was great. No problem with payments. Just mail checks to keep proof of payment... They do come for about 4 hrs every other week. And I think I will keep them for a long time! Rob

2
★★★★☆

I have use Queen od Clean several times. I think they do a great job.

The first time they came to my house they even move the stove to clean below. My house smelled fresh and it was perfectly detailed: windows, floor, inside the electric oven... I am sorry for the bad experience of the previous reviews. For me it has worked great.

Yes, you need to get your own cleaning supplies and for me makes sense because the girsl know how to use them. A quick trip to Smart and Final and you are done! There are so many brands in the markey and evething works ina different way. I do not have a problem buying supplies for them.

The service received was great. No problem with payments. Just mail checks to keep proof of payment... They do come for about 4 hrs every other week. And I think I will keep them for a long time! Rob

.

I paid $330 to have my house cleaned, and on top of the cleaning fee, they give you a list the cleaning supplies that... (Full Review) I paid $330 to have my house cleaned, and on top of the cleaning fee, they give you a list the cleaning supplies that you are responsible for buying (they do not provide their own supplies). That cost approximately $150. I was a little hesitant to pay the amount quoted, but Rosario (the owner) reassured me it was worth it. They did a horrible job cleaning, and ruined several objects in our house. They were supposed to come weekly for the month of September, but only came for the initial cleaning. My fiance and I were recently engaged, and were having guests each weekend in September, and an engagement party at the end of the month. They never came back, and didn't call until two months later to say, "Oops, I think we forgot to come back." Now they are threatening to send me to collections because they have no record of payment. Thank God I wrote them a check, and did not pay cash, because I was able to order a copy of the check from my bank to prove payment. I would never recommend this company to anyone. They are horribly mismanaged, and do an awful job cleaning. I had to go back over everything and re-clean my entire house. I guess it was a blessing in disguise that they screwed up and didn't come back.

0
★☆☆☆☆

I paid $330 to have my house cleaned, and on top of the cleaning fee, they give you a list the cleaning supplies that... (Full Review) I paid $330 to have my house cleaned, and on top of the cleaning fee, they give you a list the cleaning supplies that you are responsible for buying (they do not provide their own supplies). That cost approximately $150. I was a little hesitant to pay the amount quoted, but Rosario (the owner) reassured me it was worth it. They did a horrible job cleaning, and ruined several objects in our house. They were supposed to come weekly for the month of September, but only came for the initial cleaning. My fiance and I were recently engaged, and were having guests each weekend in September, and an engagement party at the end of the month. They never came back, and didn't call until two months later to say, "Oops, I think we forgot to come back." Now they are threatening to send me to collections because they have no record of payment. Thank God I wrote them a check, and did not pay cash, because I was able to order a copy of the check from my bank to prove payment. I would never recommend this company to anyone. They are horribly mismanaged, and do an awful job cleaning. I had to go back over everything and re-clean my entire house. I guess it was a blessing in disguise that they screwed up and didn't come back.

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I tried them and the service was below average. I called another company to do the same job!

0
★☆☆☆☆

I tried them and the service was below average. I called another company to do the same job!

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