I have been with this hospital for over 10 years. During this time, now with our 2nd dog, we have always received satisfactory service and care from Dr. Grantz and her staff. As of now, my opinion has changed.
My wife and I went on vacation for a week, and we left our dog boarded there, in addition to his scheduled shots,exam, and grooming. At Fridays pickup, we were left behind at least 2 days worth of uneaten dog food (that we provided). The staff manager told my wife, "this is normal and they are not responsible for uneaten food". Funny, the last 2 times being boarded, this was not an issue. Do you know why my dog didnt eat? My wife gets home, I was ready to pour the bag we left them back in the container, what do I find inside? Small sized ants!!! Well, hey, maybe THATS why he didnt eat! My home gets exterminated monthly and is insect free. If only they took the time to look, and replace it, my dog wouldnt have been dramatized the last 3-4 daysafterwards. To make matters worse, we also provided a half dozen rawhides that our dog loves, BUT were untouched and never given to him. This is unacceptable! I wouldnt be surprised if he even left his cage for exercise. The following 3-4 days after he was home, he still wouldnt eat. I had to put the kernels in my hand to feed him. During this time, I left 3 messages for Dr. Grantz to call me back to seek advice on this, late Friday, Afternoon Monday, and Tuesday morning. Now 48 hours later, either she refuses to return a 10 minute call to me, or the poorly run staff never gave her my messages.
Complaint #2 - Grooming was scheduled for Thursday or Friday morning, but yet it wasnt done til late Friday. The excuse they had? There were dogs in front of him. Scheduled 2 months ahead? Nice try! When he was finally ready, who gets the call to pick him up? Not me, nor my wife, but the emergency contact. UNREAL!
As of yesterday, 5 days later, he is now eating and back to normal routine, still I find myself steaming inside from the neglect my dog had. I am a professional, and rarely complain like this, but the public has a right to know this happened to us and my dog. New and long term customers should REALLY give a second thought whether this hospital REALLY cares about your pet.
In response to Jeff K: I pride myself on excellent care of my patients and their furry friends. Therefore, it concerning to me that you were unhappy with the surgical care and follow up that was provided for your pet in December 2011. I am a single doctor practice with appropriate staffing for the pets scheduled to be seen that day on an appointment basis. When I am out of the office on a house call, no pets are seen for veterinary care including staple/suture removals.
From the review provided, I am unsure which surgical procedure was performed on this pet or the medical history/follow up that occurred after this pet's medical services at my clinic. We are always working towards excellence and feel free to contact me at the office to discuss your concern with our care personally.
Dr Kendra Grantz
Have been going to this vet for a couple of years and for general vaccinations/ grooming we thought they were fine. Office staff and tech??s seemed great and friendly, however, after experiencing their ability to do more than give an injection my dog will never go back. Despite our pointing out a mass 6 months ago the vet missed it, and it was recently identified as a tumor. Once it was identified the surgery to remove it was either done in a rush or perhaps to train someone (uneven/innerupted incision, haphazard staples, ect?). To top off this experience when we returned to the office to have staples removed the only person in the office was the administrator. I may be misinformed but I was under the impression that you go to a veterinary office for animal care and someone that is able to work with/on animals is actually there. Either this practice is woefully understaffed and rushing to do too much without attention to detail, or they are incompetent. Either way, not a place I would recommend taking a pet.
I have very little experience of Dr, English, but what I have is positive. I have taken my few cats to Dr. Grantz for many years (from a young kitten to end life care and euthanasia of a beloved old friend) and I have always felt her care, understanding and judgment perfect. I get unhappy very easily with vets who are slow to return phone calls, don't answer questions fully, or simply don't seem to care about how they handle one of my pet. No one at Sunset Easter has ever disappointed. Dr. Grantz has been a model vet who I can not recommend enough.
Although the veterinarians and vet techs are good at this facility, the office staff is terrible. I had been taking my pets there for over four years and then one day they decided to close early when I had brought my cat for grooming. The office manager rudely blamed me and said my clock must be off (even though my cell phone is off of satellite time and my car clock is three minutes fast). Even if they thought I was late, there was not phone call to confirm or ask details for boarding. My concern was if my cat had been on medication like the prior month, the caretakers overnight would not have known. I was also leaving town the next day which created quite an inconvenience. Prior to this event I had also had poor service the prior time I dropped her off. It is a shame that the service has become so poor.
In early December I needed a second opinion, because the Vet I was using did not seem to be aware of by dogs file which seemed almost hard to believe because she had been going to this Vet for at least 4 years. I took her to Sunset Eastern and not only was my dog treated but so was I. Although I lost her in late Jan. Sandie was treated with the up-most respect during her treatment and I was always kept well informed about her condition. Although I did not get the results I wanted I know that Dr. English did everything in her power to help and she gave me every imformed option she could. I would not hesiate to take my next dog to her and her staff.
This was the first vet that I took my black lab to from the second I got him as an 8 week old puppy. I always felt as though this facility was helpful, until I switched vet hospitals due to moving across the city. At this point I had found out that some of the advice they had given me was wrong (ie, how to tell if my dog had a fever and when to bring him into the office) I was also told that my dogs shots schedule was completely off track. This vets office was reccommending shots for my dog when they simply were not necessary. No consistency with advice or Doctors that were seen.
DR Grantz and the other staff have treated both of my dogs and they are both healthy and happy. When ever my wife and I leave town we always like to keep our dogs at there doggy hotel, because we know they will be safe and cared for.
I so regret taking my cats there. I brought them in for annual shots and teeth cleaning. What a mistake! When I got my cats back they were a mess. I could tell they had had a rough time....maybe the vet didn't actually use anesthetic as I had asked for and paid for? When I got my cats home, one of them threw up blood EVERYWHERE. OMG the poor thing! It was horrible! This has NEVER happened before anywhere else I had ever taken them. Her gums looked really chopped up, and she has extremely good teeth. It's not like her teeth were caked with tarter and the had to use a construction drill to remove it or something! I brush their teeth often and regularly, and take them once a year for a dental cleaning. She does not have gingivitis at all, but her gums looked horrible...like they had really beat her up. The other cat was not so bad, but certainly worse than I had seen him come back to me before in the past. I called the vet up and told them what happened, and asked them what they had done to my cat. I got denials anything wrong had occurred, & that everything had gone fine and they were fine. HELLO??? My cat is throwing up BLOOD - and LOTS of it!!! And they were telling me she was fine? Are you kidding? I was so angry at the receptionist and how rude she was, I went back down to them to ask them face to face what they had done to my cat(s). Again, denials, claims of innocence. Take my word for it....DO NOT EVER BRING YOUR PET HERE!!!!! EVER EVER EVER!!! This is the worst vet clinic I have EVER been to. Your pet would be treated better by incurring the wraths of Hell than by receiving "service" at this cesspit of doom. I take my cats elsewhere now...and we're all much happier for it now. DO NOT BRING YOUR PETS HERE....
I have been taking my dogs to Sunset Eastern Animal Hospital for years. Dr. Grantz and Dr. English always have time to answer any questions I have, and never make me feel rushed - a different feeling from years ago when Dr. Hokett and Dr. Wendell were there! I would recommend this animal hospital to anyone who asks. Remember, you get what you pay for
Pros: Well educated doctors
I would never recommend you to take your pet here. At first my visit was great! The girl I spoke to on the phone was great, very informative, sweet, kind, and was very willing to work with my schedule. Once I got there, it was a whole other ballpark. The receptionist was rude, abnoxious and knew nothing about animals. I asked her if she was the one that I spoke to on the phone and she rudely said "No, she was fired" I wish I could've spoke to her instead. And she actually told me that none of their technicians are licensed and or have had any proper schooling but they are "still allowed by the doctors to do stuff regular technicians are allowed to do. (Can you show me that in the Nevada State Laws??) I went into the exam room with my pet and the technician was extremely rude, almost like she didn't want to hear anything I had to say. I heard her phone go off a couple times in the room, and she actually had the nerve to step outside the room to answer her phone! Um HELLO? The doctor was pleasant but wasn't very informative. Of course they wanted to jack my bill through the roof (do they make commission?) After i let the doctor know that I couldn't afford to do all the tests and things she wanted me to do, it's almost as if her nor the technician had any remorse for the pet. HEED MY WARNING! NEVER TAKE YOUR PET HERE! THEIR PRICES ARE WAYYYYYYY HIGHER THAT VETERINARIANS IN THE VALLEY!
Step into a Freak Show if you visit Sunset Eastern Animail Hospital. The office staff is horrible. I had an appointment for 3pm - didn't matter. Other "paying" customer's who came in (after me) were taken first while I was kept waiting. I was there with a cat I just adopted from the ASCPA and picked this vet from their "free" list, my cost - $96. I would not return even if the visit was really for free! THIS OFFICE STINKS WITH TERRIBLE PEOPLE!
Pros: Suppose to be "free" exam
I took my dog and two cats here for several years. Over the last year they have had the worst service. There hours change on what seems like a weekly basis. They used to be open 7 days a week, then they changed to 6 days, with some days open until 7 pm. Then they changed to only a few hours on Saturdays and close at 6pm. I arrived at 5:57 to pick up my cat that had been groomed and no one was in the building and the door were locked. I tried calling and knocking on all doors, before realizing there were no cars in the parking lot. No one had called to say they were closing early and needless to say I was extremely upset. The next day the office manager was not apologetic in the slightest and actually said that her people clocked out on time and so my clock must have been off. I explained that I was going off of my cell phone which is based off of satellites and that my car clock is actually set 3 minutes fast - but she could not just apologize and was beyond rude on the phone. I had many concerns, including that they kept my cat with no knowledge of if she needed medication or additional care, as I had not completed any boarding information. I spoke with Dr. Grant, who is very nice, but still was trying to come up for reasons for the mishap. She was trying to explain their procedures and how the veterinary group may not realize if a grooming patient should be staying or not. Well, that seems like an issue with their procedures, not my clock. The groomer Shonna is great, but I am so unhappy with the rest of the group that now I am switching to a new veterinary hospital. It makes me wonder about all of the times I boarded my cats and if they truly checked the documentation I provided...
Pros: veterinarians and vet techs
Cons: hours, office staff provide poor service
My dog drown in our pool. I was so distraught, so my husband came home grabbed my puppy and took her to a vet office he had driven by everyday on his way to work. They were suppose to contact their cremation guy and have her cremated for us. My husband asked the receptionist what to do and they said they could do this. I found out 2 weeks later, after they avoided us, that they discarded her. Yes, they threw her away. She had tags on her and they didnt bother to confirm or anything. I had just gotten her for my b-day present and have 1 picture to remember her by. They are inconsiderate. I would NEVER recommend them. OH and they admitted they were wrong and asked me what they could do to make it better. hmmmmmm.....an apology would have been nice.
Cons: rude and inconsiderate