East Bay RV

★★★☆☆
  • 4961 Pacheco Blvd

    Martinez, CA 94553

    Map & Directions
  • 925-355-0900

Transportation & Storage

Transportation & Storage
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Public Storage

245 Hookston Rd Pleasant Hill, CA

2.6667 3
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WE have used East Bay RV for purchasing parts for our RV as well as having some pretty big repairs done and have been pretty happy with the service. They are laid back, so not super speedy at recognising you are there, but they get the job done and with a smile.

4
★★★★☆

WE have used East Bay RV for purchasing parts for our RV as well as having some pretty big repairs done and have been pretty happy with the service. They are laid back, so not super speedy at recognising you are there, but they get the job done and with a smile.

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It used to be a good dealership but it has gone out of business (sales and service) and only offers storage for boats, RV and other vehicles...

1
★★★☆☆

It used to be a good dealership but it has gone out of business (sales and service) and only offers storage for boats, RV and other vehicles...

.

The Sales dept at East Bay RV has a bunch of nice friendly people. But the SERVICE department is a disaster! The head guy Ron is very disorganized, never calls you back, etc. Three times out of three that we brought in our RV to get something fixed the service dept actually broke something ELSE in the process so we had to go back again! They are very, very slow and never ever return your calls. Their "pre-check" of your new RV is a joke -- when we got our new RV, there were half a dozen broken things (including a sofa bed that would not even open all the way!) and the so-called "pre check" by the service department found none of it. Right this moment we are going to upgrade our 30' Laredo 5th Wheel Bunkhouse for something in the 40' range...and we are actually looking at RV places as far away as Folsom and Morgan Hill (even though we live less than 10 minutes from East Bay RV) because we will NEVER give them business again. Even yesterday it happened again -- I called because we need to drop off our RV for a detail today I spoke with a girl who PROMISED she would call me back after talking to Ron, and of course they never called me back.... as usual. They have already lost this repeat customer and I am sure they have and will continue to lose many more.

0
★☆☆☆☆

The Sales dept at East Bay RV has a bunch of nice friendly people. But the SERVICE department is a disaster! The head guy Ron is very disorganized, never calls you back, etc. Three times out of three that we brought in our RV to get something fixed the service dept actually broke something ELSE in the process so we had to go back again! They are very, very slow and never ever return your calls. Their "pre-check" of your new RV is a joke -- when we got our new RV, there were half a dozen broken things (including a sofa bed that would not even open all the way!) and the so-called "pre check" by the service department found none of it. Right this moment we are going to upgrade our 30' Laredo 5th Wheel Bunkhouse for something in the 40' range...and we are actually looking at RV places as far away as Folsom and Morgan Hill (even though we live less than 10 minutes from East Bay RV) because we will NEVER give them business again. Even yesterday it happened again -- I called because we need to drop off our RV for a detail today I spoke with a girl who PROMISED she would call me back after talking to Ron, and of course they never called me back.... as usual. They have already lost this repeat customer and I am sure they have and will continue to lose many more.

Pros: Close location

Cons: Absolutely terrible customer care. Awful service department.

 

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