Surface

★★★★★
  • 106 SE 11th Ave

    Portland, OR 97214

    Map & Directions
  • 503-235-1235

About Surface

Details
Hours
Mon-Fri 10am-5:30pm, Sat 10am-4pm
5 9
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Keep it up! Great service, even with a tiny order.

3
★★★★★

Keep it up! Great service, even with a tiny order.

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Kara went above and beyond helping us to match our tile, then finding us a tile and even delivering it.

3
★★★★★

Kara went above and beyond helping us to match our tile, then finding us a tile and even delivering it.

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I enjoy working with Surface and find that all support and help is just great.

3
★★★★★

I enjoy working with Surface and find that all support and help is just great.

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Kara was great to work with! When her suppliers were unable to deliver the product we ordered she went to great lengths to find an alternate supplier and have the material delivered at her cost. Our project was delayed but her customer

3
★★★★★

Kara was great to work with! When her suppliers were unable to deliver the product we ordered she went to great lengths to find an alternate supplier and have the material delivered at her cost. Our project was delayed but her customer

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We are so thrilled! Thanks to the staff for all of their advice and support. We are very happy.

3
★★★★★

We are so thrilled! Thanks to the staff for all of their advice and support. We are very happy.

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Jason had some great ideas about finishes, vapor barriers, and creative textures. He was great making samples available.

3
★★★★★

Jason had some great ideas about finishes, vapor barriers, and creative textures. He was great making samples available.

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Thank you Surface for your professionalism and responsiveness. The end product is amazing and we love it. Thank you for being fun and personal as well as delivering a premium product. I'll be back for countertop soon!

3
★★★★★

Thank you Surface for your professionalism and responsiveness. The end product is amazing and we love it. Thank you for being fun and personal as well as delivering a premium product. I'll be back for countertop soon!

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We were very excited to use this company to do our kitchen countertops. Our contract stipulated that we'd be responsible for the surface prep, and they would come in and lay the tile. Well, we noticed that when we prepped it was uneven. We communicated this to our liason who said he would pass it on the the contractors coming to lay the tile. The contractors show up who are 3 guys who apparently speak and understand little to no English. We also tell them we think it is not level and if it needs to be leveled prior to laying the tile to please do so (we would have been happy to have paid extra for this.)

What do they do? They lay the tile anyway despite it not being level. I'm not sure if they didn't understand what we said or they didn't know what they were doing. We come home to a house that had been LEFT UNLOCKED with shades open and lights on (After I ASKED them to lock up before leaving - another fabulous example of the language barrier) and we see the horrible job they did. My husband contacted Surface who said they'd talk to their manager who then came out and agreed it was done wrong, but wanted to charge us $600 MORE to fix it, despite us telling him his workers were aware of the issue. He did not care. The manager at Surface also did not care and would not give us any money back either for the counter we had paid for, which we are now ripping up and doing entirely ourselves.

The manager claims it was what our contract said. Well let me tell you, Surface, your website says its contractors are "experts" (ha!) AND that you send someone to the site pre and post-job to ensure quality. We got NONE of that. The least you could have done to do good business would be a partial refund.

So, if you want a company that sends workers to your house with whom you can't communicate, who then leave your house completely unlocked, who do a crappy job and then try to charge you extra to fix their mistakes - use Surface. Otherwise, stay away.

0
★☆☆☆☆

We were very excited to use this company to do our kitchen countertops. Our contract stipulated that we'd be responsible for the surface prep, and they would come in and lay the tile. Well, we noticed that when we prepped it was uneven. We communicated this to our liason who said he would pass it on the the contractors coming to lay the tile. The contractors show up who are 3 guys who apparently speak and understand little to no English. We also tell them we think it is not level and if it needs to be leveled prior to laying the tile to please do so (we would have been happy to have paid extra for this.)

What do they do? They lay the tile anyway despite it not being level. I'm not sure if they didn't understand what we said or they didn't know what they were doing. We come home to a house that had been LEFT UNLOCKED with shades open and lights on (After I ASKED them to lock up before leaving - another fabulous example of the language barrier) and we see the horrible job they did. My husband contacted Surface who said they'd talk to their manager who then came out and agreed it was done wrong, but wanted to charge us $600 MORE to fix it, despite us telling him his workers were aware of the issue. He did not care. The manager at Surface also did not care and would not give us any money back either for the counter we had paid for, which we are now ripping up and doing entirely ourselves.

The manager claims it was what our contract said. Well let me tell you, Surface, your website says its contractors are "experts" (ha!) AND that you send someone to the site pre and post-job to ensure quality. We got NONE of that. The least you could have done to do good business would be a partial refund.

So, if you want a company that sends workers to your house with whom you can't communicate, who then leave your house completely unlocked, who do a crappy job and then try to charge you extra to fix their mistakes - use Surface. Otherwise, stay away.

Pros: Pretty showroom

Cons: Everything - see my review

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Very cool place with a good selection of interesting tiling where we found just what we were looking for. Knowledgeable and helpful staff. Customers are encouraged to explore and ask questions. After a bad experience at Pratt & Larson we were happy to discover Surface.

2
★★★★☆

Very cool place with a good selection of interesting tiling where we found just what we were looking for. Knowledgeable and helpful staff. Customers are encouraged to explore and ask questions. After a bad experience at Pratt & Larson we were happy to discover Surface.

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