Mountainside Fitness Ice Den

★★★☆☆
  • 9375 E Bell Rd

    Scottsdale, AZ 85260

    Map & Directions
  • 480-502-2096

About Mountainside Fitness Ice Den

Categories
  • Fitness Center
  • Health Clubs & Gyms
  • Exercise Programs
  • Personal Trainers
  • Yoga Activities
  • Yoga
  • Yoga Studios
Hours
M-Th 4:30am-11pm, F 4:30am-9pm, Sa-Su 6am-9pm
Special Offer
FREE 5 DAY PASS
Associations
  • Make-A-Wish Arizona
  • Diamondbacks Foundation
  • Special Olympics
  • MDA
  • JDRF
Phones
  • Toll Free (866-686-3488)
Year Established
  • 1991

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3.0 8
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.

I was a member of this gym for 3 years. Gym has gone downhill a great deal?.usually out of free towels or the ones they gave out were dirty or had holes in them. I was on a month-to-month membership and was told I needed to give 30 days?? notice. I gave my notice, turned in a completed cancellation form to the front desk person and also turned in my membership card as I was moving out of the area. The following month my credit card was charged the membership fee. I called and was told that they didn??t see I had ever cancelled my account and therefore was told they charged me for another month. I then was forced to cancel my credit card and get a new one reissued. Then the 3rd month, I received a call that I needed to mail in a check for my membership. I explained once again that my account was cancelled and that I had not used the gym in months. The following month I received an email that I needed to pay them 2 months or they would turn me over to a collection agency. They claimed they had no record of me cancelling my membership and that only a ??manager? or a ??membership supervisor? is allowed to cancel it. Now 4 months into this process and they still email or call me weekly saying I owe them. BE VERY AWARE. Check out other reviews of other locations ?? you will see they do this same ??trick? with others. Very unethical.

1
★☆☆☆☆

I was a member of this gym for 3 years. Gym has gone downhill a great deal?.usually out of free towels or the ones they gave out were dirty or had holes in them. I was on a month-to-month membership and was told I needed to give 30 days?? notice. I gave my notice, turned in a completed cancellation form to the front desk person and also turned in my membership card as I was moving out of the area. The following month my credit card was charged the membership fee. I called and was told that they didn??t see I had ever cancelled my account and therefore was told they charged me for another month. I then was forced to cancel my credit card and get a new one reissued. Then the 3rd month, I received a call that I needed to mail in a check for my membership. I explained once again that my account was cancelled and that I had not used the gym in months. The following month I received an email that I needed to pay them 2 months or they would turn me over to a collection agency. They claimed they had no record of me cancelling my membership and that only a ??manager? or a ??membership supervisor? is allowed to cancel it. Now 4 months into this process and they still email or call me weekly saying I owe them. BE VERY AWARE. Check out other reviews of other locations ?? you will see they do this same ??trick? with others. Very unethical.

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.

I have been with the gym for years and yes, it is true when your card expires they DO NOT notify you. They just charge you all of the penalties. I found out about my card after two months of penalties were charged thus making me find out what was going on. It would have been nice to have received a letter from them. I don't always watch my statements so this was definitely a negative. I was pretty niffed but still a member.

3
★★★☆☆

I have been with the gym for years and yes, it is true when your card expires they DO NOT notify you. They just charge you all of the penalties. I found out about my card after two months of penalties were charged thus making me find out what was going on. It would have been nice to have received a letter from them. I don't always watch my statements so this was definitely a negative. I was pretty niffed but still a member.

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I've been a member for about a year on the family plan at North Phoenix. The club is a really nice place but I've had a hard time trying to terminate my agreement -- I was on the month to month plan, which was supposed to be easy to terminate. I've also been threatened with collections similar to the person below.

1
★☆☆☆☆

I've been a member for about a year on the family plan at North Phoenix. The club is a really nice place but I've had a hard time trying to terminate my agreement -- I was on the month to month plan, which was supposed to be easy to terminate. I've also been threatened with collections similar to the person below.

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.

I have been a member for over 4 years & it's been a great experience. The staff is friendly & knowledgable. The equipment is very up to date & user friendly. At $38 per month for the Platinum Club, it's a good value as well!

4
★★★★☆

I have been a member for over 4 years & it's been a great experience. The staff is friendly & knowledgable. The equipment is very up to date & user friendly. At $38 per month for the Platinum Club, it's a good value as well!

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.

Huge place to work out! They have everything you could ever dream of! I never took any classes, so I'm not sure about them, but the workout equipment is of high quality and I never had to wait in line to use it. My employer paid half of my enrollment fees so what I paid out of pocket was completely affordable.

4
★★★★☆

Huge place to work out! They have everything you could ever dream of! I never took any classes, so I'm not sure about them, but the workout equipment is of high quality and I never had to wait in line to use it. My employer paid half of my enrollment fees so what I paid out of pocket was completely affordable.

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I joined this gym in Scottsdale when it opened a couple of years ago. When I learnt they wanted a credit card for monthly billing, rather than deducting from a bank account, I sought assurances that they would not automatically charge late fees when the card expired or was replaced for some other reason. I was told that they would never add fees or penalties under such circumstances, and would write or call me to let me know they needed a new card number.

It turns out that they do not act in an honorable manner, instead they immediately add late fees and other penalties, make no effort to call, but send a bill including penalties and threatening collection services if not all paid within 30 days.

This gym has absolutely no concept of customer service, and doesn't seem to realize that local businesses depend on the goodwill of the community, which has to be earned. For this reason, I have quit an do NOT recommend this gym.

1
★☆☆☆☆

I joined this gym in Scottsdale when it opened a couple of years ago. When I learnt they wanted a credit card for monthly billing, rather than deducting from a bank account, I sought assurances that they would not automatically charge late fees when the card expired or was replaced for some other reason. I was told that they would never add fees or penalties under such circumstances, and would write or call me to let me know they needed a new card number.

It turns out that they do not act in an honorable manner, instead they immediately add late fees and other penalties, make no effort to call, but send a bill including penalties and threatening collection services if not all paid within 30 days.

This gym has absolutely no concept of customer service, and doesn't seem to realize that local businesses depend on the goodwill of the community, which has to be earned. For this reason, I have quit an do NOT recommend this gym.

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1 out of 1 people found this review helpful.

.

I took the tour of this gym and was impressed with how ritzy it is. They have everything you could want or need in a gym. However, I just couldn't bring myself to pay the high membership fee.

PROS: Really, really nice gym
CONS: expensive

5
★★★★★

I took the tour of this gym and was impressed with how ritzy it is. They have everything you could want or need in a gym. However, I just couldn't bring myself to pay the high membership fee.

PROS: Really, really nice gym
CONS: expensive

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.

This is a great gym that has everything you need in a gym. All of the latest machines, the good old standard machines, and knowledgeable and helpful staff. They have yoga classes here that I have really been enjoying. I was very nervous to try out the class but they were helpful and patient with me which I appreciated.

PROS: great staff
CONS: none

5
★★★★★

This is a great gym that has everything you need in a gym. All of the latest machines, the good old standard machines, and knowledgeable and helpful staff. They have yoga classes here that I have really been enjoying. I was very nervous to try out the class but they were helpful and patient with me which I appreciated.

PROS: great staff
CONS: none

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