Gena Optical

★★★☆☆

About Gena Optical

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2.5 2
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I am a satisfied customer of Gena Optical, and I specifically came not necessarily for the optician (who, again, is a wonderful man who was very patient with me the first time) but also for the front desk guy, who listened to what I was looking for and provided an absolutely excellent recommendation on a set of frames that garnered compliments for years after I picked them. Later, my insurance changed, and I ended up going to a different business - one that his son worked at - because I enjoyed the positive experience with the way the frames had an impact on how I was being perceived by people I had just met and how it was opening doors for me. I am learning to have fashion sense (engineer, nerd!), but these frames were going to be a part of my outfit every day of my life...and in fact, a VP of sales from my company remembered me for, of all things, the distinctive, sharp eyeglasses I was wearing.

I guess it comes down to why you're coming: Seeing well and looking sharp? Trust me - if you just want someone to agree with you, perhaps you should select a different store/optician.

4
★★★★☆

I am a satisfied customer of Gena Optical, and I specifically came not necessarily for the optician (who, again, is a wonderful man who was very patient with me the first time) but also for the front desk guy, who listened to what I was looking for and provided an absolutely excellent recommendation on a set of frames that garnered compliments for years after I picked them. Later, my insurance changed, and I ended up going to a different business - one that his son worked at - because I enjoyed the positive experience with the way the frames had an impact on how I was being perceived by people I had just met and how it was opening doors for me. I am learning to have fashion sense (engineer, nerd!), but these frames were going to be a part of my outfit every day of my life...and in fact, a VP of sales from my company remembered me for, of all things, the distinctive, sharp eyeglasses I was wearing.

I guess it comes down to why you're coming: Seeing well and looking sharp? Trust me - if you just want someone to agree with you, perhaps you should select a different store/optician.

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I have NEVER experience such horrible customer service!! The actual store salesman is a COMPLETE jerk and will do absolutely nothing to assist you with your optical needs other than make snide and sarcastic remarks. The actual optician Dr. James Wiley is friendly, but good luck getting through to him without having to deal with the absolutely rude store salesman. I DO NOT RECOMMEND using Gena Optical, you'll regret it!!

1
★☆☆☆☆

I have NEVER experience such horrible customer service!! The actual store salesman is a COMPLETE jerk and will do absolutely nothing to assist you with your optical needs other than make snide and sarcastic remarks. The actual optician Dr. James Wiley is friendly, but good luck getting through to him without having to deal with the absolutely rude store salesman. I DO NOT RECOMMEND using Gena Optical, you'll regret it!!

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