Addco

★★★☆☆
  • 6635 N Baltimore Ave

    Portland, OR 97203

    Map & Directions
  • 503-289-3850

About Addco

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2.5 2
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Went in to purchase an "out of box unit" the sales guy told me they would get the manual and "stuff". I heard the guy in the warehouse say "that things been here for forwever" and he had no idea where any of the maunals, etc may be. The sales said "sala vi" and I thought not great service. Then he charged my debit card 4 times for the purchase assured me the problem was being taken care of "as we speak". As I way concerned I check my account and was charged 3 of the 4 time.s When I went back, I met the grumpy owner who first said they were closed, then told me it was taken care of and he left me a message, I checked my phone and he did not. As it turns out, I was supposed to have a wall mount for this thing and am now stuck as how to mount it (weighs 74lbs) with no manual. Be carefuel Customer Service is not in the works here.

0
★☆☆☆☆

Went in to purchase an "out of box unit" the sales guy told me they would get the manual and "stuff". I heard the guy in the warehouse say "that things been here for forwever" and he had no idea where any of the maunals, etc may be. The sales said "sala vi" and I thought not great service. Then he charged my debit card 4 times for the purchase assured me the problem was being taken care of "as we speak". As I way concerned I check my account and was charged 3 of the 4 time.s When I went back, I met the grumpy owner who first said they were closed, then told me it was taken care of and he left me a message, I checked my phone and he did not. As it turns out, I was supposed to have a wall mount for this thing and am now stuck as how to mount it (weighs 74lbs) with no manual. Be carefuel Customer Service is not in the works here.

Pros: Fireplaces look OK

Cons: The owner is more than a grump

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Ordered fireplace. Rec'd message from Maria to phone her back. Called back the next morning and grumpy man answered and wouldn't let me talk to her...Said that they only thing she could have possibly needed was a 2nd phone number. Weird

Fireplace is beautiful and I think I got a nice deal, it's a shame that the grumpy old man acted like at horse behind.

Scheduled delivery date was 6/29, fireplace arrived 6/30.

2
★★★★☆

Ordered fireplace. Rec'd message from Maria to phone her back. Called back the next morning and grumpy man answered and wouldn't let me talk to her...Said that they only thing she could have possibly needed was a 2nd phone number. Weird

Fireplace is beautiful and I think I got a nice deal, it's a shame that the grumpy old man acted like at horse behind.

Scheduled delivery date was 6/29, fireplace arrived 6/30.

Pros: Good quality fireplace

Cons: The man who answers the phone is a horses behind

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