Jostmar Jewelers

★★★☆☆

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Quick, efficient and great at what they do. The prices are great for the expertise.

3
★★★★★

Quick, efficient and great at what they do. The prices are great for the expertise.

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I highly recommend trying there services! I have a very nice stainless steel Omega that wasn't working properly, it wasn't keeping accurate time and it needed cleaning/servicing, I received a call from them within the promised time and the watch looked like the day I bought it! I refer all my friends and have never heard any negative remarks.

5
★★★★★

I highly recommend trying there services! I have a very nice stainless steel Omega that wasn't working properly, it wasn't keeping accurate time and it needed cleaning/servicing, I received a call from them within the promised time and the watch looked like the day I bought it! I refer all my friends and have never heard any negative remarks.

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.

I have used them many times and ever time I am amazed how they care and treat you like they want you to come back, unlike most retailers.
anything you need that they do they are the best at it.

5
★★★★★

I have used them many times and ever time I am amazed how they care and treat you like they want you to come back, unlike most retailers.
anything you need that they do they are the best at it.

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.

I recently took a Rolex in for engraving on the back of the watch. I was so pleased with how well the inscription came out. With the amount of words that I wanted squeezed into such a tiny place, it looks perfect. I am so happy and my husband was very touched to receive this timeless piece. Thanks Jostmar for doing a wonderfully beautiful job!

5
★★★★★

I recently took a Rolex in for engraving on the back of the watch. I was so pleased with how well the inscription came out. With the amount of words that I wanted squeezed into such a tiny place, it looks perfect. I am so happy and my husband was very touched to receive this timeless piece. Thanks Jostmar for doing a wonderfully beautiful job!

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Great service! Took my Tag diver watch here for a battery and water test after a friend told me about them. They got the job done while I did some shopping in the mall and even cleand the band for me at no extra charge!

5
★★★★★

Great service! Took my Tag diver watch here for a battery and water test after a friend told me about them. They got the job done while I did some shopping in the mall and even cleand the band for me at no extra charge!

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.

I've had the guys at Jostmar work on many watches for me and I've always been thrilled with the results. I feel that they do wonderful work both on vintage and modern timepieces. I also feel that their prices are extremely fair relative to the quality of work which they provide-if you are looking for a bargain basement watch repair shop that does low quality work at low prices-this is not the spot for you. I've referred many of my friends to Jostmar and all of them have been very impressed with them. I can't speak for the other reviewers-but I can say that I would not put much emphasis on the review about the person who complained about their vintage watch taking longer than expected. I own many vintage watches, and these things take time to fix properly and sometimes require further adjustments or fine tunings. What should be acknowledged is the fact that the Jostmar guys are willing to perform all of these adjustments to make sure the watch runs perfect and that the client is pleased. I highly recommend them!!

2
★★★★★

I've had the guys at Jostmar work on many watches for me and I've always been thrilled with the results. I feel that they do wonderful work both on vintage and modern timepieces. I also feel that their prices are extremely fair relative to the quality of work which they provide-if you are looking for a bargain basement watch repair shop that does low quality work at low prices-this is not the spot for you. I've referred many of my friends to Jostmar and all of them have been very impressed with them. I can't speak for the other reviewers-but I can say that I would not put much emphasis on the review about the person who complained about their vintage watch taking longer than expected. I own many vintage watches, and these things take time to fix properly and sometimes require further adjustments or fine tunings. What should be acknowledged is the fact that the Jostmar guys are willing to perform all of these adjustments to make sure the watch runs perfect and that the client is pleased. I highly recommend them!!

Pros: knowledgable, friendly, skilled, and fairly priced

Cons: located in a shopping mall-parking during busy season

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My experience with them is far less than desirable. For your jewelery
repairs I strongly recommend to go elsewhere.

1
★☆☆☆☆

My experience with them is far less than desirable. For your jewelery
repairs I strongly recommend to go elsewhere.

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.

I recently took a piece of jewelry for engraving, was told to come back in an hour and the piece would be done. I did as asked and the piece was ready but it had been done incorrectly. The words had been engraved backwards. When I brought the mistake to the attention of the girl who had done it she began to tell me that as far as she was concerned it was right and that there was nothing she could do. I then asked for the owners name and called the next day to try to find a solution. Come to find out the girl who had made the mistake was his daughter, in to make a little extra money for the holidays, and they had allowed her to work on customers jewelery. The owner was even worse... he cursed at me and berated me for nealy 20 minutes and then all he would do is refund my engraving fee and give me back the now ruined piece.
STAY AWAY!!! You will regret allowing these people anywhere near your valuables!

1
★☆☆☆☆

I recently took a piece of jewelry for engraving, was told to come back in an hour and the piece would be done. I did as asked and the piece was ready but it had been done incorrectly. The words had been engraved backwards. When I brought the mistake to the attention of the girl who had done it she began to tell me that as far as she was concerned it was right and that there was nothing she could do. I then asked for the owners name and called the next day to try to find a solution. Come to find out the girl who had made the mistake was his daughter, in to make a little extra money for the holidays, and they had allowed her to work on customers jewelery. The owner was even worse... he cursed at me and berated me for nealy 20 minutes and then all he would do is refund my engraving fee and give me back the now ruined piece.
STAY AWAY!!! You will regret allowing these people anywhere near your valuables!

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0 out of 1 people found this review helpful.

.

I took an antique wind watch to Jostmar for regular cleaning and service because they came recommended. However, the original cleaning took a week longer than promised. A broken part was missed during that cleaning (I had told them of the symptoms) and I had to bring the watch back again. It took two weeks, to fix the break. Now, I am going to have to call them again and take the watch back for a 3rd time because watch is gaining about 10 seconds a day!

Perhaps, if you need a new battery or adjusting a watch bracelet Jostmar might be able to handle it, but if you need competent watch maintenance, I recommend going someplace else.

1
★☆☆☆☆

I took an antique wind watch to Jostmar for regular cleaning and service because they came recommended. However, the original cleaning took a week longer than promised. A broken part was missed during that cleaning (I had told them of the symptoms) and I had to bring the watch back again. It took two weeks, to fix the break. Now, I am going to have to call them again and take the watch back for a 3rd time because watch is gaining about 10 seconds a day!

Perhaps, if you need a new battery or adjusting a watch bracelet Jostmar might be able to handle it, but if you need competent watch maintenance, I recommend going someplace else.

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Ratings_icons Ratings_icons

.

I took an antique wind watch to Jostmar for regular cleaning and service because they came recommended. However, the original cleaning took a week longer than promised. A broken part was missed during that cleaning (I had told them of the symptoms) and I had to bring the watch back again. It took two weeks, to fix the break. Now, I am going to have to call them again and take the watch back for a 3rd time because watch is gaining about 10 seconds a day!

Perhaps, if you need a new battery or adjusting a watch bracelet Jostmar might be able to handle it, but if you need competent watch maintenance, I recommend going someplace else.

0
★☆☆☆☆

I took an antique wind watch to Jostmar for regular cleaning and service because they came recommended. However, the original cleaning took a week longer than promised. A broken part was missed during that cleaning (I had told them of the symptoms) and I had to bring the watch back again. It took two weeks, to fix the break. Now, I am going to have to call them again and take the watch back for a 3rd time because watch is gaining about 10 seconds a day!

Perhaps, if you need a new battery or adjusting a watch bracelet Jostmar might be able to handle it, but if you need competent watch maintenance, I recommend going someplace else.

Pros: ummm...nothing

Cons: a lot

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The expertise is here is real, honest and competitive pricing. If you want repair, advice, help with valuing items, this group is worth visiting. Next to the jeweller is a remarkable watch repair service, combined you've entered a hidden gem for Orange County. You won't get any hard sales pitch, in fact, they'll tell you when something is not worth repair!

4
★★★★☆

The expertise is here is real, honest and competitive pricing. If you want repair, advice, help with valuing items, this group is worth visiting. Next to the jeweller is a remarkable watch repair service, combined you've entered a hidden gem for Orange County. You won't get any hard sales pitch, in fact, they'll tell you when something is not worth repair!

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0 out of 1 people found this review helpful.

.

I understand Jostmar has been in business for a little while now, and the fact that they're located in the upscale South Coast Plaza Mall charging a very high amount for their services would lead one to believe that their service is at least decent. However, my experience with them was anything but that.

I brought in a modest $100 watch and only wanted a simple cleaning. I'm not the picky type to expect immaculate service from people...I was even able get over the $25 charge for "cleaning" my watch (which consists of having my watch put in an ultra-sonic cleaning bath...a process that takes 10 minutes tops including the watch dismantling and reassembly). I was told that my watch would be ready the following day and that they would call me.

A week goes by with no call, so I stopped by to inquire and they said the watch was done a while ago...they just forgot to call me. Strike 1.

I looked at the watch when it was returned to find what looked to be like scratches on the crystal. I was told that they "don't know how it got there" insinuating that it was most likely my fault somehow and asking if previous work has been done on it. Strike 2.

After politely asking them to do what they could do for me, with some hesitation they took another look at the watch and decided to try another ultra-sonic bath. 5 minutes later it comes out clean. "Oh, guess that worked getting whatever that was out" was their explanation.

This place strikes out harder than someone who went up to bat drunk. It was my first experience with them and most definitely the last. I would not recommend them and the only reason why I give them 2 stars is because the owner, to his credit, seems to be very knowledgeable and experienced in watch repair. I guess I just wasn't privy to that experience since my watch didn't cost as much as a car.

Overall I do not recommend this place.

2
★★☆☆☆

I understand Jostmar has been in business for a little while now, and the fact that they're located in the upscale South Coast Plaza Mall charging a very high amount for their services would lead one to believe that their service is at least decent. However, my experience with them was anything but that.

I brought in a modest $100 watch and only wanted a simple cleaning. I'm not the picky type to expect immaculate service from people...I was even able get over the $25 charge for "cleaning" my watch (which consists of having my watch put in an ultra-sonic cleaning bath...a process that takes 10 minutes tops including the watch dismantling and reassembly). I was told that my watch would be ready the following day and that they would call me.

A week goes by with no call, so I stopped by to inquire and they said the watch was done a while ago...they just forgot to call me. Strike 1.

I looked at the watch when it was returned to find what looked to be like scratches on the crystal. I was told that they "don't know how it got there" insinuating that it was most likely my fault somehow and asking if previous work has been done on it. Strike 2.

After politely asking them to do what they could do for me, with some hesitation they took another look at the watch and decided to try another ultra-sonic bath. 5 minutes later it comes out clean. "Oh, guess that worked getting whatever that was out" was their explanation.

This place strikes out harder than someone who went up to bat drunk. It was my first experience with them and most definitely the last. I would not recommend them and the only reason why I give them 2 stars is because the owner, to his credit, seems to be very knowledgeable and experienced in watch repair. I guess I just wasn't privy to that experience since my watch didn't cost as much as a car.

Overall I do not recommend this place.

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1 out of 1 people found this review helpful.

.

I understand Jostmar has been in business for a little while now, and the fact that they're located in the upscale South Coast Plaza Mall charging a very high amount for their services would lead one to believe that their service is at least decent. However, my experience with them was anything but that.

I brought in a modest $100 watch and only wanted a simple cleaning. I'm not the picky type to expect immaculate service from people...I was even able get over the $25 charge for "cleaning" my watch (which consists of having my watch put in an ultra-sonic cleaning bath...a process that takes 10 minutes tops including the watch dismantling and reassembly). I was told that my watch would be ready the following day and that they would call me.

A week goes by with no call, so I stopped by to inquire and they said the watch was done a while ago...they just forgot to call me. Strike 1.

I looked at the watch when it was returned to find what looked to be like scratches on the crystal. I was told that they "don't know how it got there" insinuating that it was most likely my fault somehow and asking if previous work has been done on it. Strike 2.

After politely asking them to do what they could do for me, with some hesitation they took another look at the watch and decided to try another ultra-sonic bath. 5 minutes later it comes out clean. "Oh, guess that worked getting whatever that was out" was their explanation.

This place strikes out harder than someone who went up to bat drunk. It was my first experience with them and most definitely the last. I would not recommend them and the only reason why I give them 2 stars is because the owner, to his credit, seems to be very knowledgeable and experienced in watch repair. I guess I just wasn't privy to that experience since my watch didn't cost as much as a car.

Overall I do not recommend this place.

1
★★☆☆☆

I understand Jostmar has been in business for a little while now, and the fact that they're located in the upscale South Coast Plaza Mall charging a very high amount for their services would lead one to believe that their service is at least decent. However, my experience with them was anything but that.

I brought in a modest $100 watch and only wanted a simple cleaning. I'm not the picky type to expect immaculate service from people...I was even able get over the $25 charge for "cleaning" my watch (which consists of having my watch put in an ultra-sonic cleaning bath...a process that takes 10 minutes tops including the watch dismantling and reassembly). I was told that my watch would be ready the following day and that they would call me.

A week goes by with no call, so I stopped by to inquire and they said the watch was done a while ago...they just forgot to call me. Strike 1.

I looked at the watch when it was returned to find what looked to be like scratches on the crystal. I was told that they "don't know how it got there" insinuating that it was most likely my fault somehow and asking if previous work has been done on it. Strike 2.

After politely asking them to do what they could do for me, with some hesitation they took another look at the watch and decided to try another ultra-sonic bath. 5 minutes later it comes out clean. "Oh, guess that worked getting whatever that was out" was their explanation.

This place strikes out harder than someone who went up to bat drunk. It was my first experience with them and most definitely the last. I would not recommend them and the only reason why I give them 2 stars is because the owner, to his credit, seems to be very knowledgeable and experienced in watch repair. I guess I just wasn't privy to that experience since my watch didn't cost as much as a car.

Overall I do not recommend this place.

 

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