Toys R Us

★★★☆☆
38.4235 -121.388
Map and Directions to Toys R Us

916-686-0290

8507 Bond Rd

Elk Grove, CA

95624

Get Directions

About Toys R Us

Categories
Hours
Mon - Thu, 9:30am - 9:30pm; Fri, 9:30am - 11pm; Sat, 8am - 10pm; Sun, 9am - 10pm

Shopping

Shopping
More choices in Elk Grove:
Resultset_next

Walmart Supercenter

6051 Florin Rd Sacramento, CA

Resultset_next

Adon Products Co

8140 Industrial Pkwy # 6 Sacramento, CA

2.6666667 6
Hi! Sign in to let us know how Toys R Us was?
Write a Review
Reviews 1 - 6 of 6.
.

Services Sucks! 3 employees lied to me on my purchasing of a Green Machine Bike.
- I had ordered one on Dec. 17th for my son's Christmas present since they were out and was told by Helena that it will come after Christmas- on Dec. 27th and on Dec. 28th I'll receive a call to pick up because it'll be a heavy shipment to have patients.
Today Dec. 28th I called & Robert from the Bike Department said that there's none in -the last shipment was 2 days before Christmas. I told him then it should be in, I ordered it 2 weeks ago. He said sorry. So I drove there & they had 1 since the 20th.
I asked to speak to the Manager who said she called me named Deb, she lied & said that she called me on the 20th & left a voice message.
WHY ARE THEY LIEING?? PEOPLE MAKE MISTAKES, I UNDERSTAND, BUT TO LIE, WE'RE ADULTS.
I guess 3 employees are lazy to work. Elk Grove Toys R Us's employee Helena, who in customer service / acting supervisor Deb & Robert in the bike department - Liars!

1
★☆☆☆☆

Services Sucks! 3 employees lied to me on my purchasing of a Green Machine Bike.
- I had ordered one on Dec. 17th for my son's Christmas present since they were out and was told by Helena that it will come after Christmas- on Dec. 27th and on Dec. 28th I'll receive a call to pick up because it'll be a heavy shipment to have patients.
Today Dec. 28th I called & Robert from the Bike Department said that there's none in -the last shipment was 2 days before Christmas. I told him then it should be in, I ordered it 2 weeks ago. He said sorry. So I drove there & they had 1 since the 20th.
I asked to speak to the Manager who said she called me named Deb, she lied & said that she called me on the 20th & left a voice message.
WHY ARE THEY LIEING?? PEOPLE MAKE MISTAKES, I UNDERSTAND, BUT TO LIE, WE'RE ADULTS.
I guess 3 employees are lazy to work. Elk Grove Toys R Us's employee Helena, who in customer service / acting supervisor Deb & Robert in the bike department - Liars!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would never recommend toys or babies r us. When I was pregnant I used to drive from elk grove to roseville just to buy all the stuff from babies r us for my baby. I got him everything. I spend over three thousand dollars and I was really happy with everything. My baby is now five months and couple months ago i found out that babies r us was open in elk grove. I was really happy and once again I started to go there to buy stuff for the baby. Well today is black friday and it was happened that my baby got really sick and because he is too small and can not take any med. The only thing that could help him sleep was a viporizer. It was one am and the only store I could think was babies r us. I went. Very desperate because my little one was crying for hours because he couldn't breath. When I got there I understood that it was a sales day and the line to pay was endless. With all the respect and almost crying I asked one of the many rude people that work there that I had an emergency and that I only needed to buy a vaporizer for my baby. He looked at me and said " the waiting is only going to be an hour long I promise" I left the store crying and went to walgreens were I found it even cheaper. I'm really disapointed because I really though they care about childrens but it's all about the money and don't have a warm heart toward kids

1
★☆☆☆☆

I would never recommend toys or babies r us. When I was pregnant I used to drive from elk grove to roseville just to buy all the stuff from babies r us for my baby. I got him everything. I spend over three thousand dollars and I was really happy with everything. My baby is now five months and couple months ago i found out that babies r us was open in elk grove. I was really happy and once again I started to go there to buy stuff for the baby. Well today is black friday and it was happened that my baby got really sick and because he is too small and can not take any med. The only thing that could help him sleep was a viporizer. It was one am and the only store I could think was babies r us. I went. Very desperate because my little one was crying for hours because he couldn't breath. When I got there I understood that it was a sales day and the line to pay was endless. With all the respect and almost crying I asked one of the many rude people that work there that I had an emergency and that I only needed to buy a vaporizer for my baby. He looked at me and said " the waiting is only going to be an hour long I promise" I left the store crying and went to walgreens were I found it even cheaper. I'm really disapointed because I really though they care about childrens but it's all about the money and don't have a warm heart toward kids

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Customer Service here was horrible. Sales associate was extremely rude!!!! I went to purchase some diapers with a manufacturer coupon. Sales associate said she could not process the manufacturer coupon and that her register would be short. I was confused??? We called for her Manager (who formerly worked for Babies R Us) she said their system could not accept the manufacturer coupon. I explained to her that I just came from another Toys R Us store and they were able to accept the coupon and that they had ran out of the diaper size I needed and I was referred here. The sales associate said "whoever processed the transaction would have their registered short and that you should just go back to that Toys R Us store!" I explained to both the manager and sales associate that the other Toys R Us store was able to process it and that they had the same cash register system and I did not understand why they could not accept it. The manager did not respond, but the sales associate said "I'm not going to process the transaction because my register will be short and that you should go to the other Toys R Us." Both associate and manager's actions were inappropriate, yet rude and the responses given was just totally unacceptable. A customer should not be spoken to in such a rude manner.

1
★☆☆☆☆

Customer Service here was horrible. Sales associate was extremely rude!!!! I went to purchase some diapers with a manufacturer coupon. Sales associate said she could not process the manufacturer coupon and that her register would be short. I was confused??? We called for her Manager (who formerly worked for Babies R Us) she said their system could not accept the manufacturer coupon. I explained to her that I just came from another Toys R Us store and they were able to accept the coupon and that they had ran out of the diaper size I needed and I was referred here. The sales associate said "whoever processed the transaction would have their registered short and that you should just go back to that Toys R Us store!" I explained to both the manager and sales associate that the other Toys R Us store was able to process it and that they had the same cash register system and I did not understand why they could not accept it. The manager did not respond, but the sales associate said "I'm not going to process the transaction because my register will be short and that you should go to the other Toys R Us." Both associate and manager's actions were inappropriate, yet rude and the responses given was just totally unacceptable. A customer should not be spoken to in such a rude manner.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the best shopping expirence I have ever had. I went in to by a video game for my son, but I wasn't sure what one to get. This employee named Frank was great, he knew everything and made sure I left happy.

5
★★★★★

This is the best shopping expirence I have ever had. I went in to by a video game for my son, but I wasn't sure what one to get. This employee named Frank was great, he knew everything and made sure I left happy.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I would really recommend going to this toys'r'us. It is well kept and has tons of great toys for great prices. They also have really great customer service and great help when needed.

4
★★★★☆

I would really recommend going to this toys'r'us. It is well kept and has tons of great toys for great prices. They also have really great customer service and great help when needed.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I think we all know how much most kids like Toys R Us. I think my kids could spend a day in there just looking at everything. I was really pleased when this store moved from 55th street. The new location is much better, much cleaner and more maintained.

They have a lot of sales throughout the year, and have a very large selection of all things toys and games. I wish their book selection was larger though.

4
★★★★☆

I think we all know how much most kids like Toys R Us. I think my kids could spend a day in there just looking at everything. I was really pleased when this store moved from 55th street. The new location is much better, much cleaner and more maintained.

They have a lot of sales throughout the year, and have a very large selection of all things toys and games. I wish their book selection was larger though.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Similar Nearby Customers

  1. 1
    0.87 mi
Similar Nearby

Similar Nearby

  1. 1
    Pet Club
    4% ★★★★☆ 1 review
    0.11 mi
  2. 2
    Game Crazy
    No reviews
    0.30 mi
  3. 3
    0.87 mi
  4. 4
    Bulldog Billiards
    No reviews
    0.87 mi