Milano Shoes

★★★☆☆
  • 24155 Laguna Hills Mall # 1770

    Laguna Hills, CA 92653

    Map & Directions
  • 949-768-6307

About Milano Shoes

Categories
Hours
Mon. - Fri. 10am - 9pm;Sat. 10am - 7pm;Sun. 11am - 6pm

Shopping

Shopping
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2.5 4
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This business is totally unethical. I purchased what I thought to be high quality merchandise at the beginning of November. The shoes were never worn. I attempted to wear them on Thanksgiving and was unable to, because the zipper would never zip efficiently. I attempted to handle this situation with the owners and management. The manager Samuel was rude and aggressive. The mall management was embarrassed, because of his behavior. I would never do business with a company such as this ever. I regularly shop at Nordstrom and Macy and will continue to do so after such an abominable incident with such unprofessional management. Please be careful with this store!

1
★☆☆☆☆

This business is totally unethical. I purchased what I thought to be high quality merchandise at the beginning of November. The shoes were never worn. I attempted to wear them on Thanksgiving and was unable to, because the zipper would never zip efficiently. I attempted to handle this situation with the owners and management. The manager Samuel was rude and aggressive. The mall management was embarrassed, because of his behavior. I would never do business with a company such as this ever. I regularly shop at Nordstrom and Macy and will continue to do so after such an abominable incident with such unprofessional management. Please be careful with this store!

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I had the single worst shopping experience of my life in this store.

I purchased shoes for my girlfriend 5 days ago. The shoe was defective and fell apart. I had misplaced the receipt, but had the original box with the Milano Shoes price tag, the original Milano Shoes bag, and my bank statement on my blackberry showing a the original Milano Shoes puchase 5 days earlier.

I was only seeking a straight exchange, not a refund.

When I went in, they told me that there were no exchanges without receipt. I tried to show them the bank statement (for the exact amount, etc) but they wouldn't budge. After frantically searching my car, I found the receipt. I returned to the store. They didn't have the shoe in the size. I asked for another color. They refused, and said that it had to be the EXACT same item for exchange. I said fine, give me a refund. They don't do refunds.

So, they told me that I can take the shoe in a larger size, and that it would be "a final purchase, no returns".

So, if the larger shoe doesn't fit my girl, tough cookies!

The receipt was stamped accordingly.

When I returned home, I located the supervisor through another store. He promised to look into it and call me back. When he called back, he informed me that I had been treated very well in the store, because they don't take returns on shoes. I said "you mean if I purchase shoes and they fall apart an hour later you don't take them back?" He said yes, you would have to take them to a shoe repair place.

This is the worst store in the world. AVOID MILANO SHOES!

1
★☆☆☆☆

I had the single worst shopping experience of my life in this store.

I purchased shoes for my girlfriend 5 days ago. The shoe was defective and fell apart. I had misplaced the receipt, but had the original box with the Milano Shoes price tag, the original Milano Shoes bag, and my bank statement on my blackberry showing a the original Milano Shoes puchase 5 days earlier.

I was only seeking a straight exchange, not a refund.

When I went in, they told me that there were no exchanges without receipt. I tried to show them the bank statement (for the exact amount, etc) but they wouldn't budge. After frantically searching my car, I found the receipt. I returned to the store. They didn't have the shoe in the size. I asked for another color. They refused, and said that it had to be the EXACT same item for exchange. I said fine, give me a refund. They don't do refunds.

So, they told me that I can take the shoe in a larger size, and that it would be "a final purchase, no returns".

So, if the larger shoe doesn't fit my girl, tough cookies!

The receipt was stamped accordingly.

When I returned home, I located the supervisor through another store. He promised to look into it and call me back. When he called back, he informed me that I had been treated very well in the store, because they don't take returns on shoes. I said "you mean if I purchase shoes and they fall apart an hour later you don't take them back?" He said yes, you would have to take them to a shoe repair place.

This is the worst store in the world. AVOID MILANO SHOES!

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Bought my daughter a pair of sandals, great prices. Huge selection from sandals to boots. Everyday or special occasion! Staff was friendly and helpful, will definitely be back.

4
★★★★☆

Bought my daughter a pair of sandals, great prices. Huge selection from sandals to boots. Everyday or special occasion! Staff was friendly and helpful, will definitely be back.

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Every girl needs shoes. This small shoe store carries shoes for all occasions for both children and adults. They have high heels in every color imaginable, sneakers,flats, and bags. The service is great, and to add to this wonderful experience, the prices are rather low.

4
★★★★☆

Every girl needs shoes. This small shoe store carries shoes for all occasions for both children and adults. They have high heels in every color imaginable, sneakers,flats, and bags. The service is great, and to add to this wonderful experience, the prices are rather low.

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