Nick Alexander MINI

★★☆☆☆
  • 6201 Alameda St

    Los Angeles, CA 90001

    Map & Directions
  • 323-583-1901

About Nick Alexander MINI

Hours
Sales: Sun 10:00 AM-5:00 PM; Mon-Fri 9:00 AM-8:30 PM;Sat 9:00 AM-6:00 PM Service: Sun Closed; Mon-Fri 7:30 AM-6:00 PM; Sat 8:00 AM-4:00 PM Parts: Sun 10:00 AM-6:00 PM; Mon-Fri 7:30 AM-8:30 PM; Sat 8:00 AM-7:00 PM

Automotive

Automotive
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2.0 5
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Dave Watson is a true asset to the Nick Alexander organization. His personalized attention and exceptional customer service is something that is rare these days, and I will recommend Dave and Nick Alexander BMW to all my friends, colleagues and family. What a care-free and pleasurable car-buying experience

5
★★★★★

Dave Watson is a true asset to the Nick Alexander organization. His personalized attention and exceptional customer service is something that is rare these days, and I will recommend Dave and Nick Alexander BMW to all my friends, colleagues and family. What a care-free and pleasurable car-buying experience

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Beware! NICK ALEXANDER SERVICE DEPT. CLEARLY NEEDS SOME CERTIFICATION ASSESSMENT/REVIEW OF SOME SORT BECAUSE I HAVE NOT SEEN A SERVICE DEPARTMENT SO INADEQUATE IN SO MANY WAYS, FROM ITS CUSTOMER SERVICE AND QUESTIONABLE STANDARD OPERATING PROCEDURES. IF YOU BRING IN YOUR CAR FOR 1 MINOR PROBLEM AND LEFT WITH 3 MAJOR ONES, ISNT THAT A CLEAR INDICATION OF SOMETHING IS NOT RIGHT WITH THIS SERVICE DEPARTMENT??? AND EVEN MORE WORSE IS THAT THEY WONT EVEN ADMIT THAT THEY HAVE OBVIOUSLY MUST HAVE DONE SOMETHING WRONG, AND EVEN REFUSING TO FIX MY CAR OR REFUND MY MONEY. SHADY IT

1
★☆☆☆☆

Beware! NICK ALEXANDER SERVICE DEPT. CLEARLY NEEDS SOME CERTIFICATION ASSESSMENT/REVIEW OF SOME SORT BECAUSE I HAVE NOT SEEN A SERVICE DEPARTMENT SO INADEQUATE IN SO MANY WAYS, FROM ITS CUSTOMER SERVICE AND QUESTIONABLE STANDARD OPERATING PROCEDURES. IF YOU BRING IN YOUR CAR FOR 1 MINOR PROBLEM AND LEFT WITH 3 MAJOR ONES, ISNT THAT A CLEAR INDICATION OF SOMETHING IS NOT RIGHT WITH THIS SERVICE DEPARTMENT??? AND EVEN MORE WORSE IS THAT THEY WONT EVEN ADMIT THAT THEY HAVE OBVIOUSLY MUST HAVE DONE SOMETHING WRONG, AND EVEN REFUSING TO FIX MY CAR OR REFUND MY MONEY. SHADY IT

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As some of the reviews have mentioned, Alexander does have a decent selection of MINIs (but so do other MINI dealerships). I will also testify to other reviews about the horrible shopping and service experience. I bought a new MINI and their sales practice was very shady. Their finance department was even shadier. Make sure they disclose everything to you because they will move over very quickly some key parts of the contract ? I only found out after I went home with the car ? which was too late. Also, perhaps their philosophy is to sell to first time customers and not care about customer retentions or repeat business because after the sale, they did nothing to want me to bring my car back for service (even when is free warranty service). Their MINI service guy is rude and very unprofessional. Where does their attitude come from? It?s not like MINI is the ?hot? car that it used to be a few years back. And if you notice the used car section from any automotive site, used MINIs have flooded the market because the novelty has run out. If you really want to buy a MINI, this is NOT the place.

PROS: nothing
CONS: Shady sales, shadier finance department, and horrible service with attitude

1
★☆☆☆☆

As some of the reviews have mentioned, Alexander does have a decent selection of MINIs (but so do other MINI dealerships). I will also testify to other reviews about the horrible shopping and service experience. I bought a new MINI and their sales practice was very shady. Their finance department was even shadier. Make sure they disclose everything to you because they will move over very quickly some key parts of the contract ? I only found out after I went home with the car ? which was too late. Also, perhaps their philosophy is to sell to first time customers and not care about customer retentions or repeat business because after the sale, they did nothing to want me to bring my car back for service (even when is free warranty service). Their MINI service guy is rude and very unprofessional. Where does their attitude come from? It?s not like MINI is the ?hot? car that it used to be a few years back. And if you notice the used car section from any automotive site, used MINIs have flooded the market because the novelty has run out. If you really want to buy a MINI, this is NOT the place.

PROS: nothing
CONS: Shady sales, shadier finance department, and horrible service with attitude

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We didn't buy our Mini from them, but we did bring it there to get serviced which began one of the more stressful experiences in my life.

Simply stated, their service deparment is incompetent, from the management down to their techs. At every step, we felt like they were actively working against us to have our car repaired under warranty. They even suggested we lie to our insurance company to get them to cover the repair!

Even though our Mini was under warranty "Nicholas Alexander" the service manager ("son" of the owner "Nick"), actually got verbally irate with us when we cornered him with proof about a warranty repair and shouted "THIS IS YOUR FAULT FOR BUYING A USED CAR!" and "TAKE IT BACK TO WHERE YOU BOUGHT IT".

We immediatley took the car to another area dealership for service, where we were treated with respect.

There are plenty of BMW / Mini dealerships in Southern California with better prices and clearly a better service department.

Avoid this place.

PROS: Nothing good to say about this dealerhsip
CONS: Inept, abusive and unehtical

1
★☆☆☆☆

We didn't buy our Mini from them, but we did bring it there to get serviced which began one of the more stressful experiences in my life.

Simply stated, their service deparment is incompetent, from the management down to their techs. At every step, we felt like they were actively working against us to have our car repaired under warranty. They even suggested we lie to our insurance company to get them to cover the repair!

Even though our Mini was under warranty "Nicholas Alexander" the service manager ("son" of the owner "Nick"), actually got verbally irate with us when we cornered him with proof about a warranty repair and shouted "THIS IS YOUR FAULT FOR BUYING A USED CAR!" and "TAKE IT BACK TO WHERE YOU BOUGHT IT".

We immediatley took the car to another area dealership for service, where we were treated with respect.

There are plenty of BMW / Mini dealerships in Southern California with better prices and clearly a better service department.

Avoid this place.

PROS: Nothing good to say about this dealerhsip
CONS: Inept, abusive and unehtical

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Just like you'd expect from used-car sales people, this place greatly marks up their cars. They try to mark it up a lot and then cut prices by a lot to make you think they are saving you a lot of money. if you go here, keep your number low. they don't deserve your business if they are using such stupid tactics.

2
★★☆☆☆

Just like you'd expect from used-car sales people, this place greatly marks up their cars. They try to mark it up a lot and then cut prices by a lot to make you think they are saving you a lot of money. if you go here, keep your number low. they don't deserve your business if they are using such stupid tactics.

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