Mercedes Benz of Long Beach

★★★★☆
  • 2300 E Spring St

    Signal Hill, CA 90755

    Map & Directions
  • 714-541-2821

About Mercedes Benz of Long Beach

Categories
  • Auto Dealers

Automotive

Automotive
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If you're a Mercedes Benz owner and you are looking for good customer service this is the dealership to go to. Whether it is for purchsing a vehicle or needing service, you will receive great customer service. My experience with them has been great so far and even when there was an issue, I still received great customer service.

4
★★★★☆

If you're a Mercedes Benz owner and you are looking for good customer service this is the dealership to go to. Whether it is for purchsing a vehicle or needing service, you will receive great customer service. My experience with them has been great so far and even when there was an issue, I still received great customer service.

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I had to go a few times to understand how they operate. Also, you need to know what kind of service you need. Then call that department. If service is what you need ask for a SERVICE ADVICER. I found Woody & Dennis very helpful. If you want information on your car(s) ask to speak to one of there Techs. Dave or Brent have helped me a couple of times, they are both patient and more important understand the car.
Like many big dealers they have a call center that is CLUELESS. Call them only to make a appoitment. Anythng else will confuse them. Finally, and really the main reason I can not give a 5 stars rateing, the cashier is a crass, uncareing, bitter women. Of my last 3 visits, I own 5 Mercs so I will be returning 2 more times this year, the first 2 I thought poor women, "working the counter all by herself. She must be haveing a bad day." But, last time there was another women behind the counter and no change in her treatment of clients. Almost like THE SOUP NAZI on Steinfeld.
So next time you call or drive to to the dealer ask to speak to a client advisor for service, a technition for information and mind the cashier with the glasses.

PROS: knowledgeable people
CONS: the cashier

4
★★★★☆

I had to go a few times to understand how they operate. Also, you need to know what kind of service you need. Then call that department. If service is what you need ask for a SERVICE ADVICER. I found Woody & Dennis very helpful. If you want information on your car(s) ask to speak to one of there Techs. Dave or Brent have helped me a couple of times, they are both patient and more important understand the car.
Like many big dealers they have a call center that is CLUELESS. Call them only to make a appoitment. Anythng else will confuse them. Finally, and really the main reason I can not give a 5 stars rateing, the cashier is a crass, uncareing, bitter women. Of my last 3 visits, I own 5 Mercs so I will be returning 2 more times this year, the first 2 I thought poor women, "working the counter all by herself. She must be haveing a bad day." But, last time there was another women behind the counter and no change in her treatment of clients. Almost like THE SOUP NAZI on Steinfeld.
So next time you call or drive to to the dealer ask to speak to a client advisor for service, a technition for information and mind the cashier with the glasses.

PROS: knowledgeable people
CONS: the cashier

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I went there to get my mercedes serviced. They are ok on helping people but can get tricky sometimes. I got quote from them prior to taking my car in and they gave me one price and when I took my car they gave me different price. However, they did match the quote.

3
★★★☆☆

I went there to get my mercedes serviced. They are ok on helping people but can get tricky sometimes. I got quote from them prior to taking my car in and they gave me one price and when I took my car they gave me different price. However, they did match the quote.

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