Super Shuttle Airport

★★★☆☆

About Super Shuttle Airport

Categories
  • Taxis & Shuttles

Transportation & Storage

Transportation & Storage
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2.5 4
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Ugh ... a soul-less company. They must really treat their employees like crap, because that is how everyone in this company treated me (driver, customer service agent, manager). Never again.

I'm trying PrimeTime next time.

1
★☆☆☆☆

Ugh ... a soul-less company. They must really treat their employees like crap, because that is how everyone in this company treated me (driver, customer service agent, manager). Never again.

I'm trying PrimeTime next time.

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Super Shuttle is one of the major airport shuttle services in Los Angeles serving LAX and surrounding airports (eg Orange County, Long Beach, Santa Ana, Burbank etc)... rates are reasonable but could be cheaper considering its a shuttle. They are usually on time but dont have a "We are on time or you dont pay" type guarantee like their competitor Prime Time shuttle.

Overall decent experience. Defintely recommended over LA cabs.

4
★★★★☆

Super Shuttle is one of the major airport shuttle services in Los Angeles serving LAX and surrounding airports (eg Orange County, Long Beach, Santa Ana, Burbank etc)... rates are reasonable but could be cheaper considering its a shuttle. They are usually on time but dont have a "We are on time or you dont pay" type guarantee like their competitor Prime Time shuttle.

Overall decent experience. Defintely recommended over LA cabs.

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use the supershuttle to get from lax to santa monica. i arrived at the pickup line at lax and saw that there was no line. talked to the attendent and he stated that it will be around ten minute wait. fifty minutes and watching four vans with a dozen people pass in front of me later, i was finally picked up. ride was uneventful which was a good thing. i have already prepaid for the ride and they wanted to charge me again because they have no record of the prepayment. it took about ten minutes to resolve this problem with them. they seem kind of clueless what a prepaid reservation was. i would probably take prime time shuttle next time beacause of the money back guarantee for untimely pickups on reservations.

i was going to cancel the reservation i have to return to lax and reschedule with prime time. called super shuttle twice that day on the 800 number. it said to hold for five minutes and ten minutes later i was still on hold. wait was too long so i hung up and prayed they would actually show up on time. to my surprise they actually showed up right on the dot. shuttle driver was actually a lot more customer friendly than the previous which is why i bumped the review up to 2 star instead of one. still i would still try out prime time to see how it would compared next time. the prime time line was definetly moving more people with none waiting longer than 15 minutes.

2
★★☆☆☆

use the supershuttle to get from lax to santa monica. i arrived at the pickup line at lax and saw that there was no line. talked to the attendent and he stated that it will be around ten minute wait. fifty minutes and watching four vans with a dozen people pass in front of me later, i was finally picked up. ride was uneventful which was a good thing. i have already prepaid for the ride and they wanted to charge me again because they have no record of the prepayment. it took about ten minutes to resolve this problem with them. they seem kind of clueless what a prepaid reservation was. i would probably take prime time shuttle next time beacause of the money back guarantee for untimely pickups on reservations.

i was going to cancel the reservation i have to return to lax and reschedule with prime time. called super shuttle twice that day on the 800 number. it said to hold for five minutes and ten minutes later i was still on hold. wait was too long so i hung up and prayed they would actually show up on time. to my surprise they actually showed up right on the dot. shuttle driver was actually a lot more customer friendly than the previous which is why i bumped the review up to 2 star instead of one. still i would still try out prime time to see how it would compared next time. the prime time line was definetly moving more people with none waiting longer than 15 minutes.

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This is a cheap way to get to and from the airport. The only bad thing is that it can take a really long time - since its a shared ride service (the vans pick up and drop off other passengers besides you) your trip could take a long time if there are a lot of other passengers. Also, if you dont make a reservation for the ride home youll usually end up sitting at the airport for a long time waiting for a shuttle. Tip: if this happens, gather up some other travelers and share a cab with them instead.

PROS: Cheap.
CONS: Can take a long time since you share the ride with others.

3
★★★☆☆

This is a cheap way to get to and from the airport. The only bad thing is that it can take a really long time - since its a shared ride service (the vans pick up and drop off other passengers besides you) your trip could take a long time if there are a lot of other passengers. Also, if you dont make a reservation for the ride home youll usually end up sitting at the airport for a long time waiting for a shuttle. Tip: if this happens, gather up some other travelers and share a cab with them instead.

PROS: Cheap.
CONS: Can take a long time since you share the ride with others.

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