United Seating & Mobility

★★★★☆
  • 9150 SW Pioneer Ct Ste C

    Wilsonville, OR 97070

    Map & Directions
  • 503-582-1955

Health & Medical

Health & Medical
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Waiting for repairs parts since April...... Just don't get started with these people.. I'm trapped by Insurance contracts..\r

3
★★★★★

Waiting for repairs parts since April...... Just don't get started with these people.. I'm trapped by Insurance contracts..\r

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I recieved a phone call last week saying that on Tuesday September 24, 2013 that a repairman would come to my home between 9 am to 11am to fix my daughters powerchair. I called after 11 am asking where they were because I had been told we

3
★★★★★

I recieved a phone call last week saying that on Tuesday September 24, 2013 that a repairman would come to my home between 9 am to 11am to fix my daughters powerchair. I called after 11 am asking where they were because I had been told we

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Obviously things haven't changed much since 2007. As of 03-2013 I've been doing business with United Seating because they are a "preferred" provider on my insurance, and because they bought out the local DME-wheelchair & parts provider here in Salem. Customer service is horrible. They still don't return calls. Had to escalate my recent complaint to the store manager. They have a monopoly on the market and know they don't have to care. They make excuses about "reorganization and changing policies" and "not ready for the influx of new customers of the last SEVERAL months." Even they admit that poor responsiveness to customers has been going on for a long time. I've been hearing the same excuse from management for at least two years. They should be put out of business.

1
★☆☆☆☆

Obviously things haven't changed much since 2007. As of 03-2013 I've been doing business with United Seating because they are a "preferred" provider on my insurance, and because they bought out the local DME-wheelchair & parts provider here in Salem. Customer service is horrible. They still don't return calls. Had to escalate my recent complaint to the store manager. They have a monopoly on the market and know they don't have to care. They make excuses about "reorganization and changing policies" and "not ready for the influx of new customers of the last SEVERAL months." Even they admit that poor responsiveness to customers has been going on for a long time. I've been hearing the same excuse from management for at least two years. They should be put out of business.

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My husband just received his scooter yesterday. We couldn't be more happy with the service ! Brian was so helpful and caring. The woman I talked with on the phone was friendly and helpful also. Our insurance company uses United Seating &

3
★★★★★

My husband just received his scooter yesterday. We couldn't be more happy with the service ! Brian was so helpful and caring. The woman I talked with on the phone was friendly and helpful also. Our insurance company uses United Seating &

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the worst customer service I have Sean

3
★★★★★

the worst customer service I have Sean

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Dangerous Repairs and VERY Poor service.
They came out and repaired my mothers power chair. They installed a new foot rest that was SLIPPERY. She fell off the chair multiple times. She called them on Friday and they never did return her

3
★★★★★

Dangerous Repairs and VERY Poor service.
They came out and repaired my mothers power chair. They installed a new foot rest that was SLIPPERY. She fell off the chair multiple times. She called them on Friday and they never did return her

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Their service was terrible. Initially, we were visited by a sales rep very quickly. That is where the good ends. We waited months to get a spec on the wheelchair, they never billed the insurance, we were made promises that were never met.

3
★★★★★

Their service was terrible. Initially, we were visited by a sales rep very quickly. That is where the good ends. We waited months to get a spec on the wheelchair, they never billed the insurance, we were made promises that were never met.

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United Seating & Mobility displayed the worst customer service that I have ever experienced at any store or organization ever. It was disturbing how poor the customer service was on all levels. They failed consistently, over and over, to return my phone calls or messages, always having one excuse after another why they couldn't just pick up the phone and return the message. If the service was this poor even BEFORE I purchased it, I can just imagine how bad it would have been afterwards when / if I needed additional service. Just as important, their prices for motorized scooters are much, much higher than their competitors (Do some competitive shopping...you'll see). For example, the same scooter that I was going to purchase at U S & M was over $400 cheaper at Care Medical...and the service at Care Medical was a thousand times better than U S & M. Do yourself a favor and buy your scooter elsewhere. U S & M seems to not understand the nature of business...customer service is crucial and if not given respectively will lose them a sale. Based on my experience with U S & M, I strongly recommend that you go to another seller of scooters where you will get the service and respect that you deserve as the customer. Again, this is based upon my direct experience with United Seating & Mobility and I will never recommend them to anyone, ever.

0
★☆☆☆☆

United Seating & Mobility displayed the worst customer service that I have ever experienced at any store or organization ever. It was disturbing how poor the customer service was on all levels. They failed consistently, over and over, to return my phone calls or messages, always having one excuse after another why they couldn't just pick up the phone and return the message. If the service was this poor even BEFORE I purchased it, I can just imagine how bad it would have been afterwards when / if I needed additional service. Just as important, their prices for motorized scooters are much, much higher than their competitors (Do some competitive shopping...you'll see). For example, the same scooter that I was going to purchase at U S & M was over $400 cheaper at Care Medical...and the service at Care Medical was a thousand times better than U S & M. Do yourself a favor and buy your scooter elsewhere. U S & M seems to not understand the nature of business...customer service is crucial and if not given respectively will lose them a sale. Based on my experience with U S & M, I strongly recommend that you go to another seller of scooters where you will get the service and respect that you deserve as the customer. Again, this is based upon my direct experience with United Seating & Mobility and I will never recommend them to anyone, ever.

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I was in need of a motorized scooter and was referred to United Seating & Mobility. Because of my condition, I have a financial rep (POA) who deals with most of my needs and communication. He dealt with United Seating & Mobility and was given such bad service that we chose to purchase a scooter from another company. United Seating & Mobility just never returned his messages. He would leave them numerous messages but would never get a response. I even ran into the sales rep at a rehab center and asked him to call us back...that never happened either. For some reason they don't respond to the customers the way that they should. Anyways, I ended up buying a scooter from their competitor for several hundred $ less and was given much, much better service. Do your research on companies...service and price...and don't just go to a place that you were told to go to. There are better places to go in PDX for a motorized scooter than United Seating & Mobility.

0
★☆☆☆☆

I was in need of a motorized scooter and was referred to United Seating & Mobility. Because of my condition, I have a financial rep (POA) who deals with most of my needs and communication. He dealt with United Seating & Mobility and was given such bad service that we chose to purchase a scooter from another company. United Seating & Mobility just never returned his messages. He would leave them numerous messages but would never get a response. I even ran into the sales rep at a rehab center and asked him to call us back...that never happened either. For some reason they don't respond to the customers the way that they should. Anyways, I ended up buying a scooter from their competitor for several hundred $ less and was given much, much better service. Do your research on companies...service and price...and don't just go to a place that you were told to go to. There are better places to go in PDX for a motorized scooter than United Seating & Mobility.

 

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