Budget Rent A Car

★★★☆☆
  • 9350 W Flamingo Rd

    Las Vegas, NV 89147

    Map & Directions
  • 702-736-1212

About Budget Rent A Car

Automotive

Automotive
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My jaw is still dropping. I can't believe what I just experienced. I need to share this experience and warn you: DO NOT RENT FROM ANY BUDGET RENT A CAR LOCATION IN LAS VEGAS.
My brother and sister in-law rented a car for their one-week stay with us in Vegas. They had an issue with rudeness at the airport rental car counter but it was not a big deal.
But after two days we decided to call to see if they could get an SUV or mini-van so they could bring our son with them as they explored Vegas. I called the Vegas Budget office on their behalf (there is one office that handles all locations) and a nice young man suggested I speak with the Orleans location (4475 Tropicana). He transferred me there. That's when things started to go wrong.
The Orleans location answered and said "please hold." I was on hold for almost 15 minutes.
I called back into the general number and this time a woman named Julie at the airport location answered. I explained to her I had been on hold for 15 min with the Orleans location. She said rather rudely "they're really busy there." No apology, no acknowledgement of the terrible customer service. I pointed out that I felt it was very poor customer service to keep me on hold for 15 min and she said "Well they shouldn't even take calls there," again quite rudely. I further pointed out that if they don't take calls why did someone from HER company transfer me there?
Because I felt I was getting no help and needed to speak with someone who could answer my original question I asked to speak with a manager. Julie quite rudely argued with me about this but finally transfered me to...the Station Manager's voice mail!
I called Julie back and said I would really like to speak to a live manager. Julie got angry with me, started yelling at me about how I didn't want to listen to her, refused to give me her last name or employee number, said I couldn't call the corporate number to complain because they're a franchise and the corporate office doesn't control them (I'm sure the corporate office of Budget will love to hear that coming out of the mouth of their franchisees!), accused me of harassing her (can you say role reversal!?!?), said she wasn't going to help me any more and then hung up on me!!
All I can say is "WOW"!!! If you met me you'd see I'm a very calm, professional person. I don't let things get to me much. I remained pretty calm on the phone but I truly believe this person Julie, who sounds as if she is fairly high ranking in their customer service function, may have mental health issues. Either that or she just has no training in customer service or basic etiquette.
I finally called the corporate office and they took a full case history, apologized profusely, and handled our request to upgrade to a larger car. So I have nothing against Budget Rent a Car in general. But after reading the other reviews about Budget in Vegas, I have one warning: USE BUDGET IN VEGAS AT YOUR OWN RISK!!

1
★☆☆☆☆

My jaw is still dropping. I can't believe what I just experienced. I need to share this experience and warn you: DO NOT RENT FROM ANY BUDGET RENT A CAR LOCATION IN LAS VEGAS.
My brother and sister in-law rented a car for their one-week stay with us in Vegas. They had an issue with rudeness at the airport rental car counter but it was not a big deal.
But after two days we decided to call to see if they could get an SUV or mini-van so they could bring our son with them as they explored Vegas. I called the Vegas Budget office on their behalf (there is one office that handles all locations) and a nice young man suggested I speak with the Orleans location (4475 Tropicana). He transferred me there. That's when things started to go wrong.
The Orleans location answered and said "please hold." I was on hold for almost 15 minutes.
I called back into the general number and this time a woman named Julie at the airport location answered. I explained to her I had been on hold for 15 min with the Orleans location. She said rather rudely "they're really busy there." No apology, no acknowledgement of the terrible customer service. I pointed out that I felt it was very poor customer service to keep me on hold for 15 min and she said "Well they shouldn't even take calls there," again quite rudely. I further pointed out that if they don't take calls why did someone from HER company transfer me there?
Because I felt I was getting no help and needed to speak with someone who could answer my original question I asked to speak with a manager. Julie quite rudely argued with me about this but finally transfered me to...the Station Manager's voice mail!
I called Julie back and said I would really like to speak to a live manager. Julie got angry with me, started yelling at me about how I didn't want to listen to her, refused to give me her last name or employee number, said I couldn't call the corporate number to complain because they're a franchise and the corporate office doesn't control them (I'm sure the corporate office of Budget will love to hear that coming out of the mouth of their franchisees!), accused me of harassing her (can you say role reversal!?!?), said she wasn't going to help me any more and then hung up on me!!
All I can say is "WOW"!!! If you met me you'd see I'm a very calm, professional person. I don't let things get to me much. I remained pretty calm on the phone but I truly believe this person Julie, who sounds as if she is fairly high ranking in their customer service function, may have mental health issues. Either that or she just has no training in customer service or basic etiquette.
I finally called the corporate office and they took a full case history, apologized profusely, and handled our request to upgrade to a larger car. So I have nothing against Budget Rent a Car in general. But after reading the other reviews about Budget in Vegas, I have one warning: USE BUDGET IN VEGAS AT YOUR OWN RISK!!

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the prices are great on weekends get a little prices week days. just a fair warning to be carful what you sign. i agreed to insurence and it ended up doubling the price of the rental when i returned it. most credit cards will in sure yuo at no cost.

4
★★★★☆

the prices are great on weekends get a little prices week days. just a fair warning to be carful what you sign. i agreed to insurence and it ended up doubling the price of the rental when i returned it. most credit cards will in sure yuo at no cost.

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