American General Financial Services

★☆☆☆☆

About American General Financial Services

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Finance

Finance
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I had a loan with AMG for a couple of years .I always paid on time. I needed to refinance my loan so they also paid off my car. About a year later I had financial difficulty and after a couple months decided to turn the car in so they could sell it & reduce the loan amount. I walked in the office turned in the keys and gave them the location of the car.The employee at the counter assured me it would be picked up in 2 days.Ten days later it was never picked up because I received a parking ticket..I called them & they proceeded to lie & tell me it wasn't there when they went.I found out that they were in the middle of changing companies that pick up the cars.When I got the 1st letter from the tow company & faxed it to them and once again they assured me they were going to pick it up.3 weeks later I get a lien sale letter from the tow company & call AMG back .I get the run around & then get told they are not picking it up at all. I am at a loss for words & the district manager is no help.Now it is in the impound and has racked up over $2000.00 in charges.I would not recommend this company to my worst enemy. This the worst customer service I have ever received.

1
★☆☆☆☆

I had a loan with AMG for a couple of years .I always paid on time. I needed to refinance my loan so they also paid off my car. About a year later I had financial difficulty and after a couple months decided to turn the car in so they could sell it & reduce the loan amount. I walked in the office turned in the keys and gave them the location of the car.The employee at the counter assured me it would be picked up in 2 days.Ten days later it was never picked up because I received a parking ticket..I called them & they proceeded to lie & tell me it wasn't there when they went.I found out that they were in the middle of changing companies that pick up the cars.When I got the 1st letter from the tow company & faxed it to them and once again they assured me they were going to pick it up.3 weeks later I get a lien sale letter from the tow company & call AMG back .I get the run around & then get told they are not picking it up at all. I am at a loss for words & the district manager is no help.Now it is in the impound and has racked up over $2000.00 in charges.I would not recommend this company to my worst enemy. This the worst customer service I have ever received.

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