Sears Roebuck & Company

★★★☆☆

About Sears Roebuck & Company

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3.0 3
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I can't believe the difference location can make on a Department store like Sears. I frequently go to Sears in Tacoma but becuase there is one closer I decided to shop there instead. Every time I have been to this store I have had to search for sales associates to help me check out and this weekend I had to search outside to find a shopping cart to continue shopping.
I was pretty disappointed in the employees working in the garden area. I had to ask several times to get help and when I finally went to a different department, I was instructed to go back to Lawn and Garden becuase I was purchasing a garden tool. I will travel the extra miles next time and go to the Tacoma Sears store.

PROS: Location, lots of parking
CONS: Poor customer service, store not what I expect from Sears

3
★★★☆☆

I can't believe the difference location can make on a Department store like Sears. I frequently go to Sears in Tacoma but becuase there is one closer I decided to shop there instead. Every time I have been to this store I have had to search for sales associates to help me check out and this weekend I had to search outside to find a shopping cart to continue shopping.
I was pretty disappointed in the employees working in the garden area. I had to ask several times to get help and when I finally went to a different department, I was instructed to go back to Lawn and Garden becuase I was purchasing a garden tool. I will travel the extra miles next time and go to the Tacoma Sears store.

PROS: Location, lots of parking
CONS: Poor customer service, store not what I expect from Sears

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Everyone knows Sears has the best tools around. Craftsman is top notch and offers a full replacement warranty. Kenmore appliances are hard working and durable, I've never had a day of trouble with my washer and dryer.

4
★★★★☆

Everyone knows Sears has the best tools around. Craftsman is top notch and offers a full replacement warranty. Kenmore appliances are hard working and durable, I've never had a day of trouble with my washer and dryer.

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I normally only shop at this Sears as a last resort. I have noticed that almost everything they sell can be found alot cheaper at other local department stores. There tools are priced right up there with some of the most expensive brands available. Although the guarantee is as good as the big brands you may as well purchase the upper end tools and have the resale value.

2
★★☆☆☆

I normally only shop at this Sears as a last resort. I have noticed that almost everything they sell can be found alot cheaper at other local department stores. There tools are priced right up there with some of the most expensive brands available. Although the guarantee is as good as the big brands you may as well purchase the upper end tools and have the resale value.

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