City Floral

★★★☆☆

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I wanted to surprise my boyfriend with a bouquet of flowers at work, and placed an order with City Floral just before flying out of town for a week. When he sent me a text message with an image of the flowers, I was shocked---the bouquet was nothing but four gerber daisies and four sad tulips---and a LOT of greenery. I had asked for a $45 dollar arraignment, they said there was free delivery. When I mentioned that I wanted a full arrangement, the staffer said a $45 one had "more flowers". How could a bouquet have any less than what he got?

The flowers were small and faded, in a tacky vase. From their website's photos, it seemed that I could get a nice vase with a full display (12+ of blooms for $45). Not so. When I called about this problem, and stated how embarrassing it was to have just spent $50 on a less-than-OK bouquet, the staffer offered to resend flowers. No, the moment had passed, I wanted a partial refund. She said she'd get back to me, but never did. I called a week later, asking to talk to the manager, and she said that she was unaware of the problem.

I asked for a partial refund, and she responded that she'd refund $5. When I stated that on their website it guarantees a full refund if contacted within 10 days of the sale. She said that they only do that if the flowers are still in a resaleable condition. (Flowers, resaleable after 10 days??) She refused to refund me the whole amount. I restated City Floral's guarantee, and she said, "What do I have to refund you to make sure you don't call back?" I said out of exasperation, half of the purchase price. So, I'm supposed to get $20 back. -She was so rude, so unresponsive, and she didn't honor their store guarantee.

I will never order them again--their merchandise is not delivered in the condition as promised, they are unresponsive and rude when addressing customer complaints, and do not honor their guarantees to customers.

0
★☆☆☆☆

I wanted to surprise my boyfriend with a bouquet of flowers at work, and placed an order with City Floral just before flying out of town for a week. When he sent me a text message with an image of the flowers, I was shocked---the bouquet was nothing but four gerber daisies and four sad tulips---and a LOT of greenery. I had asked for a $45 dollar arraignment, they said there was free delivery. When I mentioned that I wanted a full arrangement, the staffer said a $45 one had "more flowers". How could a bouquet have any less than what he got?

The flowers were small and faded, in a tacky vase. From their website's photos, it seemed that I could get a nice vase with a full display (12+ of blooms for $45). Not so. When I called about this problem, and stated how embarrassing it was to have just spent $50 on a less-than-OK bouquet, the staffer offered to resend flowers. No, the moment had passed, I wanted a partial refund. She said she'd get back to me, but never did. I called a week later, asking to talk to the manager, and she said that she was unaware of the problem.

I asked for a partial refund, and she responded that she'd refund $5. When I stated that on their website it guarantees a full refund if contacted within 10 days of the sale. She said that they only do that if the flowers are still in a resaleable condition. (Flowers, resaleable after 10 days??) She refused to refund me the whole amount. I restated City Floral's guarantee, and she said, "What do I have to refund you to make sure you don't call back?" I said out of exasperation, half of the purchase price. So, I'm supposed to get $20 back. -She was so rude, so unresponsive, and she didn't honor their store guarantee.

I will never order them again--their merchandise is not delivered in the condition as promised, they are unresponsive and rude when addressing customer complaints, and do not honor their guarantees to customers.

Pros: Delivers in Everett

Cons: poor quality, bait and switch, don't get what you pay for

.

this florist in the town of Marysville,Wa provides beauitful flower arrangments, delivers them and has reasonable prices. I suggest you check them out for weddings and more! If you need wedding flowers this is the place to go the prices are good the service is reliable and the arrangments are super de duper beauitful. Of even if you jsut need to send a loved one a small boquet they can help you with that also. Whatever you need they can do!

PROS: beauitful flowers
CONS: none

4
★★★★☆

this florist in the town of Marysville,Wa provides beauitful flower arrangments, delivers them and has reasonable prices. I suggest you check them out for weddings and more! If you need wedding flowers this is the place to go the prices are good the service is reliable and the arrangments are super de duper beauitful. Of even if you jsut need to send a loved one a small boquet they can help you with that also. Whatever you need they can do!

PROS: beauitful flowers
CONS: none

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