5 Star Carpet Cleaning

★★★★☆
  • 1816 61st St SE

    Auburn, WA 98092

    Map & Directions
  • 253-833-9633

About 5 Star Carpet Cleaning

Details

Personal Services

Personal Services
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4.0 13
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We had a pet that had gone on our carpets and started to smell, called 5 Star to come and clean our carpets. They did such a nice job and were very nice. I like this company very professional

3
★★★★★

We had a pet that had gone on our carpets and started to smell, called 5 Star to come and clean our carpets. They did such a nice job and were very nice. I like this company very professional

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They destroyed part of my residence while attempting to clean the carpets. The part they refused to pay for. Finally after involving the BBB, the agreed to pay in order to get a positive resolution on the BBB complaint. After they agreed to pay they never sent the check to pay for their damages. Call Stanley Steemer, at least they're a national company that is based on customer service

Contact the BBB before hiring them to clean your carpets., and be aware that on Google, City Search etc, they have filed fake 'reviews' with 5 stars to make sure their company is rated highly. This is not the case. If you check Google reviews, you will even see them say "This is 5 star Carpet Cleaning" and leaving themself a 5 star rating.

WHAT A JOKE OF A COMPANY!

0
★☆☆☆☆

They destroyed part of my residence while attempting to clean the carpets. The part they refused to pay for. Finally after involving the BBB, the agreed to pay in order to get a positive resolution on the BBB complaint. After they agreed to pay they never sent the check to pay for their damages. Call Stanley Steemer, at least they're a national company that is based on customer service

Contact the BBB before hiring them to clean your carpets., and be aware that on Google, City Search etc, they have filed fake 'reviews' with 5 stars to make sure their company is rated highly. This is not the case. If you check Google reviews, you will even see them say "This is 5 star Carpet Cleaning" and leaving themself a 5 star rating.

WHAT A JOKE OF A COMPANY!

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They cleaned my downstairs carpet and I just wanted to say what a wonderful job they did. This is the best carpet cleaning that I have had done in years. I have berber which is incredibly difficult to clean, but they did a fantastic job! I had friends over for dinner a few nights ago and one of them thought I had new carpet. Checked out the BBB on this company and they gave them an A rating. I would agree they get an A from me.

2
★★★★★

They cleaned my downstairs carpet and I just wanted to say what a wonderful job they did. This is the best carpet cleaning that I have had done in years. I have berber which is incredibly difficult to clean, but they did a fantastic job! I had friends over for dinner a few nights ago and one of them thought I had new carpet. Checked out the BBB on this company and they gave them an A rating. I would agree they get an A from me.

Pros: on time, friendly, professional

Cons: none

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Very affordable pricing along with great customer service. I had a stain in my carpet that I didn't think would come out, but 5 Star got it out in no time. It was the fastest and most efficient cleaning I have ever seen done. Thank you so much for the amazing job!!! James E.

2
★★★★★

Very affordable pricing along with great customer service. I had a stain in my carpet that I didn't think would come out, but 5 Star got it out in no time. It was the fastest and most efficient cleaning I have ever seen done. Thank you so much for the amazing job!!! James E.

Pros: Great pricing and service

Cons: None

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We had a company party and some dropped their coffee just before the party. We called a lot of carpet cleaners and since it was late they didn't want to it. We called 5 Star and they came over with a truckmounted carpet cleaner and saved the party. We just want to thank them for their hard work. ElizabethT

2
★★★★★

We had a company party and some dropped their coffee just before the party. We called a lot of carpet cleaners and since it was late they didn't want to it. We called 5 Star and they came over with a truckmounted carpet cleaner and saved the party. We just want to thank them for their hard work. ElizabethT

Pros: They did such a great job, carpets looked great

Cons: none

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If I could rate it 0 stars I would.

I had 5 star clean the carpets of a house I was moving out of, at this point everyone had moved out and there was no furniture in the house. My landlord called me up a few weeks later to tell me that the carpet had to be cleaned again - he said it looked like the first cleaners had done little more than spray the carpet with water and then vacuum.

I called 5 star about their Customer Satisfaction Guarantee and I was told the first time that Dave was on vacation for two weeks and would get back to me when he returned. It's been 5 weeks since then and they haven't replied to any of my phone calls or my email.

Basically, unless you want a wet carpet, don't bother.

0
★☆☆☆☆

If I could rate it 0 stars I would.

I had 5 star clean the carpets of a house I was moving out of, at this point everyone had moved out and there was no furniture in the house. My landlord called me up a few weeks later to tell me that the carpet had to be cleaned again - he said it looked like the first cleaners had done little more than spray the carpet with water and then vacuum.

I called 5 star about their Customer Satisfaction Guarantee and I was told the first time that Dave was on vacation for two weeks and would get back to me when he returned. It's been 5 weeks since then and they haven't replied to any of my phone calls or my email.

Basically, unless you want a wet carpet, don't bother.

Pros: None

Cons: Carpet cleaning had to be redone, Won't return phone calls.

.

We just had our carpets cleaned in the house we are moving in, they did a great job the carpets looked like new. Will use them again in the future. Jerry A

2
★★★★★

We just had our carpets cleaned in the house we are moving in, they did a great job the carpets looked like new. Will use them again in the future. Jerry A

Pros: Best work and very nice

Cons: none

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We are very happy to use them and they just do the best job for us. We used another carpet cleaning company but now we will only do business with 5 Star. Their prices you can't beat and their work it awesome. Sam Chu

2
★★★★★

We are very happy to use them and they just do the best job for us. We used another carpet cleaning company but now we will only do business with 5 Star. Their prices you can't beat and their work it awesome. Sam Chu

Pros: Save money call these guys.

.

We had 5 Star to come clean our carpets. We have dogs and they did a number on our carpets. 5 Star came in treated all of the pet spots and then cleaned the carpets. They looked so good, we were very happy and they got the smell out. We like the service and they have the best prices in town. We will use them again. Shelly R

2
★★★★★

We had 5 Star to come clean our carpets. We have dogs and they did a number on our carpets. 5 Star came in treated all of the pet spots and then cleaned the carpets. They looked so good, we were very happy and they got the smell out. We like the service and they have the best prices in town. We will use them again. Shelly R

Pros: Price, Service, Professional

Cons: none

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We recently used this company to have all of the carpets in our home cleaned for a move out and while they did a decent job it was nothing that great. The price was okay because they were having a special but I wouldn't use them again and I wouldn't pay anymore than I did for the service. My husband having worked in the carpet cleaning business before said the equipment they used did an okay job cleaning the carpets but it definitely wasn't a deep clean job- mostly just got the top of the carpet. They also don't accept CC's only PayPal and they charge you a fee to do that. Wouldn't hire again.

1
★★★☆☆

We recently used this company to have all of the carpets in our home cleaned for a move out and while they did a decent job it was nothing that great. The price was okay because they were having a special but I wouldn't use them again and I wouldn't pay anymore than I did for the service. My husband having worked in the carpet cleaning business before said the equipment they used did an okay job cleaning the carpets but it definitely wasn't a deep clean job- mostly just got the top of the carpet. They also don't accept CC's only PayPal and they charge you a fee to do that. Wouldn't hire again.

Pros: With special- good price

Cons: Equipment didn't do a very good deep clean

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We dont get our carpets cleaned but just once a year, and in the year they get very dirty. After the carpet cleaning the house looked amazing, we were so happy we called them to come out and clean our air ducts. We can say thier work is great and the prices are good to. Brenda Knight

2
★★★★★

We dont get our carpets cleaned but just once a year, and in the year they get very dirty. After the carpet cleaning the house looked amazing, we were so happy we called them to come out and clean our air ducts. We can say thier work is great and the prices are good to. Brenda Knight

Pros: They are very professional

.

We have use 5 Star Carpet Cleaning for over 4 years and they are so good. They are great with our little dog, and our carpets always look good. My daughter uses them and I tell my friends about them. I have thier number in my cell phone. Gladis R.

2
★★★★★

We have use 5 Star Carpet Cleaning for over 4 years and they are so good. They are great with our little dog, and our carpets always look good. My daughter uses them and I tell my friends about them. I have thier number in my cell phone. Gladis R.

Pros: My Carpets are so clean

.

These people left me out to dry. I made an appointment for 11:00. Then They never showed so I called and then they said they would call back. Never did. Then I called them about 15 times and they just ignored my calls. These people are the worst!!!!!!!!!!!!!!!!!!!!!!!!! Do not ever use them. EVER!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

These people left me out to dry. I made an appointment for 11:00. Then They never showed so I called and then they said they would call back. Never did. Then I called them about 15 times and they just ignored my calls. These people are the worst!!!!!!!!!!!!!!!!!!!!!!!!! Do not ever use them. EVER!!!!!!!!!!!!!!!!!!!

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