Riley's Irish Pub

★★★☆☆

About Riley's Irish Pub

Categories
  • Bars & Clubs
  • Bars & Pubs
  • Restaurants
  • Irish Restaurants

Food

Food
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3.0 2
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We were all excited when this place opened...an Irish Pub in Helena! But I don't get it. Through 2 or 3 owners, and new waitstaff all the time, the service is just consistenly bad. If it's completely dead, service will be good. If it's busy at all, it's terrible. I always sit at the bar-area tables and maybe that's the difference, but it regularly takes 15 minutes to get the beer I ordered. The food, after taking too long, will be set down, you're asked if you need condiments, and then you wait 10 minutes for them while your burger and fries sit there waiting for ketchup and mustard. If you look over to the bar, sometimes your beer has been poured...but just sits there for 10 minutes waiting for your server to pick it up. Other times it's 10 minutes before it even gets poured, then another 5-10 before the server gets it.

I've heard a lot of other terrible stories but I won't post them here because they didn't happen to me so I can't vouch for them. Maybe if you sit in the "dining room", the service is 100% better, I don't know. I go, because there's music, and it's somewhere different, which if you live in Helena you realize you need now and then, but I'm always amazed at how bad the service is. They've gone through so many different owners/managers and waitstaff, but somehow manage to be consistently bad, to the point where I've decided they must train their staff to serve poorly.

The food is good though. Not anything special but it's good. Good beer selection. They really seem to try hard to have stuff going on at the bar, and in Helena, that's great. I do appreciate that. I just can't understand how the service can remain so bad unless they actually train them to be that way. That's not to say they aren't always very nice, they're just insanely slow.

0
★☆☆☆☆

We were all excited when this place opened...an Irish Pub in Helena! But I don't get it. Through 2 or 3 owners, and new waitstaff all the time, the service is just consistenly bad. If it's completely dead, service will be good. If it's busy at all, it's terrible. I always sit at the bar-area tables and maybe that's the difference, but it regularly takes 15 minutes to get the beer I ordered. The food, after taking too long, will be set down, you're asked if you need condiments, and then you wait 10 minutes for them while your burger and fries sit there waiting for ketchup and mustard. If you look over to the bar, sometimes your beer has been poured...but just sits there for 10 minutes waiting for your server to pick it up. Other times it's 10 minutes before it even gets poured, then another 5-10 before the server gets it.

I've heard a lot of other terrible stories but I won't post them here because they didn't happen to me so I can't vouch for them. Maybe if you sit in the "dining room", the service is 100% better, I don't know. I go, because there's music, and it's somewhere different, which if you live in Helena you realize you need now and then, but I'm always amazed at how bad the service is. They've gone through so many different owners/managers and waitstaff, but somehow manage to be consistently bad, to the point where I've decided they must train their staff to serve poorly.

The food is good though. Not anything special but it's good. Good beer selection. They really seem to try hard to have stuff going on at the bar, and in Helena, that's great. I do appreciate that. I just can't understand how the service can remain so bad unless they actually train them to be that way. That's not to say they aren't always very nice, they're just insanely slow.

Pros: Bar in Helena

Cons: Service

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I love this place.The service is superb,the quality of the food is outrages,and the bathrooms are spotless.I would recommend this place because every expectation was met.

5
★★★★★

I love this place.The service is superb,the quality of the food is outrages,and the bathrooms are spotless.I would recommend this place because every expectation was met.

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