Ferguson Bath Kitchen & Light

★★☆☆☆
  • 6 Cushing 100

    Irvine, CA 92618

    Map & Directions
  • 949-753-0039

Business Services

Business Services
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Worst customer service I've ever experienced. I purchased $8000 worth of bathroom products from Fergusons. One vanity arrived damaged. They are having me send them a picture of the damage and making me put the vanity in my car and drive it back to them. And... they are charging me a restocking fee. What vendor charges the customer for damaged goods and makes them find their own way to return the damaged product.

1
★☆☆☆☆

Worst customer service I've ever experienced. I purchased $8000 worth of bathroom products from Fergusons. One vanity arrived damaged. They are having me send them a picture of the damage and making me put the vanity in my car and drive it back to them. And... they are charging me a restocking fee. What vendor charges the customer for damaged goods and makes them find their own way to return the damaged product.

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Their front desk lady is really really rude, I bought $2000 worth of Kohler products from them because I was in a hurry, didn't feel I got service I paid for, their sales guy Matthew whom I worked with is not professional, when I got back for an exchange, he just point his finger to the front desk lady and ask me to talk to her without walking me to her and explain the situation to her, with an excuse of having another appointment, but in fact he was just sitting there doing nothing while talking to me, I will never go back to there again, and I wish Kohler will rethink about picking their distributors because I really like kohler's product.?

0
★☆☆☆☆

Their front desk lady is really really rude, I bought $2000 worth of Kohler products from them because I was in a hurry, didn't feel I got service I paid for, their sales guy Matthew whom I worked with is not professional, when I got back for an exchange, he just point his finger to the front desk lady and ask me to talk to her without walking me to her and explain the situation to her, with an excuse of having another appointment, but in fact he was just sitting there doing nothing while talking to me, I will never go back to there again, and I wish Kohler will rethink about picking their distributors because I really like kohler's product.?

Pros: Bad service

Cons: Reasonable pricing

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Fergusons stocks and provides access to a myriad of kitchen and bath appliances and hardware. Prices are good - when shopping the Internet, they will usually beat distant suppliers who are trying to compete on price alone. Yet with a neighborhood kitchen and bath store, you can get the advantage of going to see and touch the product and get some excellent advice from their sales staff.If you plan to remodel -- you'll be happy you visited Fergusons first!

4
★★★★☆

Fergusons stocks and provides access to a myriad of kitchen and bath appliances and hardware. Prices are good - when shopping the Internet, they will usually beat distant suppliers who are trying to compete on price alone. Yet with a neighborhood kitchen and bath store, you can get the advantage of going to see and touch the product and get some excellent advice from their sales staff.If you plan to remodel -- you'll be happy you visited Fergusons first!

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