TNT Car Wash & Quick Lube

★★★☆☆
  • 9130 W Northern Ave

    Glendale, AZ 85305

    Cross street: 91st Ave

    Map & Directions
  • 623-872-1313

About TNT Car Wash & Quick Lube

Categories
Hours
Mon-Sat 8am-6pm; Sun 8am-5pm

Automotive

Automotive
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I took my new car to get washed on Friday on my lunch break. All the full wash lines were busy so I figured I would go through the express lane. I pulled up and explained to the young man that I never went through this machine before so he guided me into the machine and stated that they even have mirrors on top to watch as you go forward. He then foamed up the front of my car. All seemed to go well, until I got to work and decided to dry my car off a little more. To my surprise the rims on the left side of my car were scratched in 2 spots. I immediately called T N T and spoke with the general manager (Alex) who told me that the owner doesn't usually do anything for damages occurred at the car wash but he would go to bat for me. He also informed me that the attendants outside do tell people that the machine can cause damage to your rims. I had told him that the young man never told me that. Alex said that is because he is just a worker not an attendant. He also told me that the owner (Mark) would call me later that day. It is now Monday afternoon and I still have not received a call back. I was told that they have signs stating that they aren't responsible for damages but I would have never thought that a car wash would cause scratches on my car rims. I called around and the cheapest repair cost is $50 per rim. I am extremely upset that I didn't even warrant a return phone call. I will never go back to this car wash and we most definitely inform every person I work with to spread the word around to all their friends and family not to go there as well.

1
★☆☆☆☆

I took my new car to get washed on Friday on my lunch break. All the full wash lines were busy so I figured I would go through the express lane. I pulled up and explained to the young man that I never went through this machine before so he guided me into the machine and stated that they even have mirrors on top to watch as you go forward. He then foamed up the front of my car. All seemed to go well, until I got to work and decided to dry my car off a little more. To my surprise the rims on the left side of my car were scratched in 2 spots. I immediately called T N T and spoke with the general manager (Alex) who told me that the owner doesn't usually do anything for damages occurred at the car wash but he would go to bat for me. He also informed me that the attendants outside do tell people that the machine can cause damage to your rims. I had told him that the young man never told me that. Alex said that is because he is just a worker not an attendant. He also told me that the owner (Mark) would call me later that day. It is now Monday afternoon and I still have not received a call back. I was told that they have signs stating that they aren't responsible for damages but I would have never thought that a car wash would cause scratches on my car rims. I called around and the cheapest repair cost is $50 per rim. I am extremely upset that I didn't even warrant a return phone call. I will never go back to this car wash and we most definitely inform every person I work with to spread the word around to all their friends and family not to go there as well.

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I have been coming here for about 2 years. I have never had a problem. The ticket writers and cashiers are friendly, and the guys on the finish line work hard to get the car out fast. Sometimes I ask to touch up a spot here or there and they are quick to accomodate.

5
★★★★★

I have been coming here for about 2 years. I have never had a problem. The ticket writers and cashiers are friendly, and the guys on the finish line work hard to get the car out fast. Sometimes I ask to touch up a spot here or there and they are quick to accomodate.

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To Dawn K. I've been going there for years I see it being possible then crashing your car into a pole...nobody is perfect things happen but your friends too and totaling them both out now that's b.s. you would have to be going 30+ mph to do damage enough to total a car the dont drive even 5mph...anyway these guys do a really great job I love it they vacuum really good are pretty fast 15-20 minutes for there best wash I even get my oil changed there never had a problem I service my cars there too so does my mom and my friends that live in the area and have never had problems I recommend them to anyone

5
★★★★★

To Dawn K. I've been going there for years I see it being possible then crashing your car into a pole...nobody is perfect things happen but your friends too and totaling them both out now that's b.s. you would have to be going 30+ mph to do damage enough to total a car the dont drive even 5mph...anyway these guys do a really great job I love it they vacuum really good are pretty fast 15-20 minutes for there best wash I even get my oil changed there never had a problem I service my cars there too so does my mom and my friends that live in the area and have never had problems I recommend them to anyone

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They backed my car in to a pole, and it bent the frame and totalled my car!! They also wrecked my friends car too causing $1100 in damages. Needless to say, I WOULD NOT RECOMMEND THEM TO EVEN MY WORST ENEMY!!

1
★☆☆☆☆

They backed my car in to a pole, and it bent the frame and totalled my car!! They also wrecked my friends car too causing $1100 in damages. Needless to say, I WOULD NOT RECOMMEND THEM TO EVEN MY WORST ENEMY!!

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Business Response:

It was an accident and our insurance paid for the entire thing. I don't know anything about your friends car. I think you just through that in there just to trash us. We take full responsiblity for any damage that is our fault. It happens very seldom.
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They broke a part on my car during a full detail and said they'd repair it. I got a quote and now they won't return calls. BBB has rating of F due to situations like this. Sorry I didn't check their status before.

1
★☆☆☆☆

They broke a part on my car during a full detail and said they'd repair it. I got a quote and now they won't return calls. BBB has rating of F due to situations like this. Sorry I didn't check their status before.

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Business Response:

The mirror was glued on when you came in. We cannot repair things that were previoulsy damaged. As far as the BBB rating that is my fault, when I first took over the business in 2008, they mailed the complaints to the previous owners and my time to respond elapsed.
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This car wash is awesome! It is twice as fast as Danny's. I was in and out in less than 15 minutes, Yes 15 minutes. And the car was extremely clean, they even cleaned around the dash and the cup holders. The manager was very friendly. I would definitely recommend.

5
★★★★★

This car wash is awesome! It is twice as fast as Danny's. I was in and out in less than 15 minutes, Yes 15 minutes. And the car was extremely clean, they even cleaned around the dash and the cup holders. The manager was very friendly. I would definitely recommend.

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They do a ok job, they did have friendly staff. The store has a great selection of items. They have a clean business and nice set up for clients while they wait!

3
★★★☆☆

They do a ok job, they did have friendly staff. The store has a great selection of items. They have a clean business and nice set up for clients while they wait!

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I know their job is to clean the car but they really do take the time to really clean it when you order the full detail service. I am always pleased and will remaiin a loyal customer.

PROS: Great Customer Service
CONS:

5
★★★★★

I know their job is to clean the car but they really do take the time to really clean it when you order the full detail service. I am always pleased and will remaiin a loyal customer.

PROS: Great Customer Service
CONS:

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Message from TNT Car Wash & Quick Lube

Every customer counts and we want you to have the best experience possible.

More about TNT Car Wash & Quick Lube

We are a full service car wash and quick lube. We offer a full range of vehicle related services including auto detail, all fluid related care, exterior and full service wash. We also detail large truck, vans, boats and RV's.

 

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