Identitycraft

★★★☆☆

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IdentityCraft

6929 Hayvenhurst Avenue Van Nuys, CA

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13632 Sherman Way Van Nuys, CA

3.0 21
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I ordered a three piece doheny chaise in October. I read many of the negative reviews, but decided to risk the purchase as I couldn't find anything like it anywhere (pottery barn no longer carries the same item.) Received chaise within two months, but incorrect (send a left side chaise and two center chaises, no right side chaise.) I spoke to Joe in shipping and he told me he'd have to call the manufacturer. When I expressed my surprise as I was told (and website claims) the furniture is made in LA factory, Joe said, "Yeah, I don't know why they tell the customers that. It's not true." This explains the many complaints of no quality control. Waited three months for missing piece, which showed up today with the wrong feet and a small tear in the fabric. Not sure I'll ever be able to get a hold of anyone there. While I really wanted this unique sofa, it was a very stressful buying experience, and i don't think it will ever be right. There's a reason they've gone out of the retail business. In the future, I will stick to name companies like Pottery Barn, Horchow, etc. I didn't save enough money to make it worth the experience.

1
★★☆☆☆

I ordered a three piece doheny chaise in October. I read many of the negative reviews, but decided to risk the purchase as I couldn't find anything like it anywhere (pottery barn no longer carries the same item.) Received chaise within two months, but incorrect (send a left side chaise and two center chaises, no right side chaise.) I spoke to Joe in shipping and he told me he'd have to call the manufacturer. When I expressed my surprise as I was told (and website claims) the furniture is made in LA factory, Joe said, "Yeah, I don't know why they tell the customers that. It's not true." This explains the many complaints of no quality control. Waited three months for missing piece, which showed up today with the wrong feet and a small tear in the fabric. Not sure I'll ever be able to get a hold of anyone there. While I really wanted this unique sofa, it was a very stressful buying experience, and i don't think it will ever be right. There's a reason they've gone out of the retail business. In the future, I will stick to name companies like Pottery Barn, Horchow, etc. I didn't save enough money to make it worth the experience.

Pros: nicest salesperson ever/basically good piece of furniture

Cons: lousy quality control

.

ordered a three piece doheny chaise in October. I read many of the negative reviews, but decided to risk the purchase as I couldn't find anything like it anywhere (pottery barn no longer carries the same item.) Received chaise within two months, but incorrect (send a left side chaise and two center chaises, no right side chaise.) I spoke to Joe in shipping and he told me he'd have to call the manufacturer. When I expressed my surprise as I was told (and website claims) the furniture is made in LA factory, Joe said, "Yeah, I don't know why they tell the customers that. It's not true." This explains the many complaints of no quality control. Waited three months for missing piece, which showed up today with the wrong feet and a small tear in the fabric. Not sure I'll ever be able to get a hold of anyone there. While I really wanted this unique sofa, it was a very stressful buying experience, and i don't think it will ever be right. There's a reason they've gone out of the retail business. In the future, I will stick to name companies like Pottery Barn, Horchow, etc. I didn't save enough money to make it worth the experience.

1
★★☆☆☆

ordered a three piece doheny chaise in October. I read many of the negative reviews, but decided to risk the purchase as I couldn't find anything like it anywhere (pottery barn no longer carries the same item.) Received chaise within two months, but incorrect (send a left side chaise and two center chaises, no right side chaise.) I spoke to Joe in shipping and he told me he'd have to call the manufacturer. When I expressed my surprise as I was told (and website claims) the furniture is made in LA factory, Joe said, "Yeah, I don't know why they tell the customers that. It's not true." This explains the many complaints of no quality control. Waited three months for missing piece, which showed up today with the wrong feet and a small tear in the fabric. Not sure I'll ever be able to get a hold of anyone there. While I really wanted this unique sofa, it was a very stressful buying experience, and i don't think it will ever be right. There's a reason they've gone out of the retail business. In the future, I will stick to name companies like Pottery Barn, Horchow, etc. I didn't save enough money to make it worth the experience.

Pros: nicest salesperson ever/basically good piece of furniture

Cons: no quality control/weak customer service

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I found IdentityCraft through my contractor who was doing remodeling in my home. I had a totally bizarre space in my family room that I needed a sectional for. They made us an awesome sectional to fit my awkward space. It fits so well, that people think we had it built in to the space. The style is great and the price was over 30% less than what we were quoted at a store in LA. We also had them build us a HUGE dresser with tons of drawers for our bedroom. This is a great place for furniture and I highly recommend it. They are also really nice people and take pride in the furniture they build.

2
★★★★★

I found IdentityCraft through my contractor who was doing remodeling in my home. I had a totally bizarre space in my family room that I needed a sectional for. They made us an awesome sectional to fit my awkward space. It fits so well, that people think we had it built in to the space. The style is great and the price was over 30% less than what we were quoted at a store in LA. We also had them build us a HUGE dresser with tons of drawers for our bedroom. This is a great place for furniture and I highly recommend it. They are also really nice people and take pride in the furniture they build.

Pros: Custom Built to your requirements. Great Quality

Cons: Delivery seemed expensive, but we had large pieces and a tricky stairway

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I?ve been waiting to report on my experience with IdentityCraft until I received my couch. It came last weekend and we totally love it. We purchased their Alexis sofa with a beautiful chenille fabric and down feather cushions and pillows. We were comparing it to one that we liked from Pottery Barn, but found the one from Identitycraft much more comfortable and less expensive. My husband is 6?2? so we custom made it extra deep. It?s by far the most comfortable couch we?ve ever owned and it looks just like the one from Pottery Barn. Will definitely return to Identitycraft for all of our furniture purchases.

2
★★★★★

I?ve been waiting to report on my experience with IdentityCraft until I received my couch. It came last weekend and we totally love it. We purchased their Alexis sofa with a beautiful chenille fabric and down feather cushions and pillows. We were comparing it to one that we liked from Pottery Barn, but found the one from Identitycraft much more comfortable and less expensive. My husband is 6?2? so we custom made it extra deep. It?s by far the most comfortable couch we?ve ever owned and it looks just like the one from Pottery Barn. Will definitely return to Identitycraft for all of our furniture purchases.

Pros: Similar furniture to other expensive stores, great construction.

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I just LOVE, LOVE, LOVE...Did I mention LOVE Identity Craft. My brother and sister-in-law bought all their furniture from IdentityCraft and insisted that my husband and I decorate our home from there. They have a gorgeous home that is ALL furnished by IdentityCraft and looks amazing. At first my husband was a bit overwhelmed by all of the choices of stains and fabrics, but then he totally got into it and is now obsessed with home decor. We had so much fun shopping at IC. Sheryl was fantastic and put up with all of indecisiveness. My home looks amazing. My friends and family are blown away when they come over. Things we bought: Wilshire Bedroom collection and Karma Bed, Niles Sofa and Chair and Theodore Plasma Stand. Everything is perfect. Price was great and the quality was fantastic. We'll be back for our dining room in a few months.

2
★★★★★

I just LOVE, LOVE, LOVE...Did I mention LOVE Identity Craft. My brother and sister-in-law bought all their furniture from IdentityCraft and insisted that my husband and I decorate our home from there. They have a gorgeous home that is ALL furnished by IdentityCraft and looks amazing. At first my husband was a bit overwhelmed by all of the choices of stains and fabrics, but then he totally got into it and is now obsessed with home decor. We had so much fun shopping at IC. Sheryl was fantastic and put up with all of indecisiveness. My home looks amazing. My friends and family are blown away when they come over. Things we bought: Wilshire Bedroom collection and Karma Bed, Niles Sofa and Chair and Theodore Plasma Stand. Everything is perfect. Price was great and the quality was fantastic. We'll be back for our dining room in a few months.

Pros: Price, Quality, Style, Options

Cons: Faraway location, wait 6 weeks

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I ordered furniture from Identitycraft in November. I still do not have the furniture. No one from the company will contact me. My wife and I leave voicemails regularly and I have also sent emails without any responses.

Whatever you do, DO NOT order any upgrades or change anything from floor model. I paid extra for certain finishes (this is one of IC's specialties and they push you to do it). They made the furniture completely wrong and now they apparently refuse to contact me.

IT HAS NOW BEEN 5 MONTHS SINCE THE ORDER!!

0
★☆☆☆☆

I ordered furniture from Identitycraft in November. I still do not have the furniture. No one from the company will contact me. My wife and I leave voicemails regularly and I have also sent emails without any responses.

Whatever you do, DO NOT order any upgrades or change anything from floor model. I paid extra for certain finishes (this is one of IC's specialties and they push you to do it). They made the furniture completely wrong and now they apparently refuse to contact me.

IT HAS NOW BEEN 5 MONTHS SINCE THE ORDER!!

Pros: Good looking furniture.

Cons: You will never get it. The worst customer service!

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We went to check out Identity Craft after hearing the ads on the radio. The selection was good, and the ability to customize everything was great - especially for the price. The selection was very current and hip. The only downside was we had a problem with both items we ordered (the wrong chair was delivered, we werent told a there would be a seam on our bench cushion and another seam was misaligned). The great news is that the customer service was excellent. Their company was appropriately horrified at the mistakes and bent over backwards to fix the problem. And of course, they left the other pieces here while they built our new sofa and reordered our chair. The people in the showroom were helpful and not pushy both on our initial visits where we selected our furniture and our repeat visits where we had to select a replacement fabric for our sofa. We will definitely shop there again.

2
★★★★☆

We went to check out Identity Craft after hearing the ads on the radio. The selection was good, and the ability to customize everything was great - especially for the price. The selection was very current and hip. The only downside was we had a problem with both items we ordered (the wrong chair was delivered, we werent told a there would be a seam on our bench cushion and another seam was misaligned). The great news is that the customer service was excellent. Their company was appropriately horrified at the mistakes and bent over backwards to fix the problem. And of course, they left the other pieces here while they built our new sofa and reordered our chair. The people in the showroom were helpful and not pushy both on our initial visits where we selected our furniture and our repeat visits where we had to select a replacement fabric for our sofa. We will definitely shop there again.

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When I placed my order for a $3200 dining room set (you can spend the SAME or LESS at Pottery Barn) , I was told I would recieve my order in 8 to 10 weeks MAX. I had just made their "cutoff" date for Thanksgiving deliveries (which was exactly 10.5 weeks away) according to the signs posted all over the showroom. So, when I had not recieved my order after 12 weeks, I called. The "customer service" rep told me that my settee was "at the upholstery shop" but the table and chairs were ready to go. Another week went by and I received a call to schedule a delivery. I assumed they would deliver my full order since I was never told that the fabric was on back order. After 14 weeks of placing my order my table and chairs finally came, but my settee did not. I had to pay $140 for the delivery. When I called "customer service" to explain that I was having 12 people for xmas dinner (4 days away) and was upset that I paid the delivery charge for an incomplete order. I want to quote a few of her comments..... I told her that I want my $140 refunded, her response "is this really about the money? We do not give monetary compensation. We use an outside shipping company, do you really want to take away the delivery guys hourly wage". When I told her that I had to have my sette by xmas she replied "What to you want me to do, drive it to your house?". I told her, again, that I was never informed that my fabric was on back order, she said " Well your fabric is on back order and I don't know what else you want me to tell you".
Identity Craft, if you are reading this. All I wanted to hear is "sorry for the inconvenience and we will take care of the delivery charges".

Identity Craft has grown faster than they can handle. They do not know how to deal with customer service issues. There product is over priced. As you can see from previous reviews, I am not the only person this has happened to. I hope this helps you make the decision to NEVER buy from Identity Craft.

0
★☆☆☆☆

When I placed my order for a $3200 dining room set (you can spend the SAME or LESS at Pottery Barn) , I was told I would recieve my order in 8 to 10 weeks MAX. I had just made their "cutoff" date for Thanksgiving deliveries (which was exactly 10.5 weeks away) according to the signs posted all over the showroom. So, when I had not recieved my order after 12 weeks, I called. The "customer service" rep told me that my settee was "at the upholstery shop" but the table and chairs were ready to go. Another week went by and I received a call to schedule a delivery. I assumed they would deliver my full order since I was never told that the fabric was on back order. After 14 weeks of placing my order my table and chairs finally came, but my settee did not. I had to pay $140 for the delivery. When I called "customer service" to explain that I was having 12 people for xmas dinner (4 days away) and was upset that I paid the delivery charge for an incomplete order. I want to quote a few of her comments..... I told her that I want my $140 refunded, her response "is this really about the money? We do not give monetary compensation. We use an outside shipping company, do you really want to take away the delivery guys hourly wage". When I told her that I had to have my sette by xmas she replied "What to you want me to do, drive it to your house?". I told her, again, that I was never informed that my fabric was on back order, she said " Well your fabric is on back order and I don't know what else you want me to tell you".
Identity Craft, if you are reading this. All I wanted to hear is "sorry for the inconvenience and we will take care of the delivery charges".

Identity Craft has grown faster than they can handle. They do not know how to deal with customer service issues. There product is over priced. As you can see from previous reviews, I am not the only person this has happened to. I hope this helps you make the decision to NEVER buy from Identity Craft.

Pros: quality

Cons: customer service, delivery time, value

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This place is great! Not only is their showroom amazing, but there furniture is also beatiful! And it's WOOD furniture, not cheap partical board like other places that sell you the same thing for more money. The people are friendly and made me feel right at home. And who ever purchases their accessories is a genius. I highly recommend this place to everyone!

2
★★★★★

This place is great! Not only is their showroom amazing, but there furniture is also beatiful! And it's WOOD furniture, not cheap partical board like other places that sell you the same thing for more money. The people are friendly and made me feel right at home. And who ever purchases their accessories is a genius. I highly recommend this place to everyone!

Pros: the furniture, the sales people, the accessories

Cons: the wait

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Lacquer ware is one of the traditional Chinese handicraft. It was decorated in the Palace during the Qin and Han Dynasty, the main products include screen, furniture, decoration and table. The lacquer ware was prosperous during the Ming and Qing Dynasty. It was made of first-class wood(such as white birch, red pine)and superior paint--raw lacquer(Raw lacquer is moisture-proof, resistant to acid and heat). XiA?an is the homeland of the lacquer ware,and Qibaoge has carried on the traditional heritage, using natural color stones from Shoushan and Qintian Mountains, as well as precious corals, jade, agate and seashells, to flat-inlay???trace and paint on the lacquer ware. For screen there are seat screen, six-piece screen and four-piece screen. For tables there are round table, oval table, dinning table. For cabinets there are antique cabinet, four-happiness cabinets and vase-cabinet. For small decoration there are table screen, hanging screen and small screen. The products are of artistic and practical values and sell well all over the word.

1
★★★☆☆

Lacquer ware is one of the traditional Chinese handicraft. It was decorated in the Palace during the Qin and Han Dynasty, the main products include screen, furniture, decoration and table. The lacquer ware was prosperous during the Ming and Qing Dynasty. It was made of first-class wood(such as white birch, red pine)and superior paint--raw lacquer(Raw lacquer is moisture-proof, resistant to acid and heat). XiA?an is the homeland of the lacquer ware,and Qibaoge has carried on the traditional heritage, using natural color stones from Shoushan and Qintian Mountains, as well as precious corals, jade, agate and seashells, to flat-inlay???trace and paint on the lacquer ware. For screen there are seat screen, six-piece screen and four-piece screen. For tables there are round table, oval table, dinning table. For cabinets there are antique cabinet, four-happiness cabinets and vase-cabinet. For small decoration there are table screen, hanging screen and small screen. The products are of artistic and practical values and sell well all over the word.

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You will regret ever stepping foot at this place. Too bad their furniture is nice but it is not worth it. Trust me. We ordered one dining room table and it was an absolute nightmare for a year. First of all, 5 months later, it was delivered, but the legs were wrong! They tried to convince us to just keep it, but we insisted on returning it and getting the correct table. After about 2 weeks of waiting for someone to pick it up, we waited another 3 months to get our table. WHICH CAME AGAIN WRONG!!! WITH THE WRONG STAIN!! Don't even bother customer service because they are NON-EXISTENT and you cannot get anyone to call you back. Table-less AGAIN for another 4 months or so (keep in mind we spent Thanksgiving eating off 2 card tables), I threatened to cancel the order and get my money back, but of course no response, I could not get anyone on the phone to help me. We were about to our wit's end and were about to call our credit card company, and then after threats, we finally got our table. THIS HAS HAPPENED TO MANY MANY OTHER PEOPLE. Like the person said below DON'T DO IT!

0
★☆☆☆☆

You will regret ever stepping foot at this place. Too bad their furniture is nice but it is not worth it. Trust me. We ordered one dining room table and it was an absolute nightmare for a year. First of all, 5 months later, it was delivered, but the legs were wrong! They tried to convince us to just keep it, but we insisted on returning it and getting the correct table. After about 2 weeks of waiting for someone to pick it up, we waited another 3 months to get our table. WHICH CAME AGAIN WRONG!!! WITH THE WRONG STAIN!! Don't even bother customer service because they are NON-EXISTENT and you cannot get anyone to call you back. Table-less AGAIN for another 4 months or so (keep in mind we spent Thanksgiving eating off 2 card tables), I threatened to cancel the order and get my money back, but of course no response, I could not get anyone on the phone to help me. We were about to our wit's end and were about to call our credit card company, and then after threats, we finally got our table. THIS HAS HAPPENED TO MANY MANY OTHER PEOPLE. Like the person said below DON'T DO IT!

Pros: nothing.

Cons: customer service, delivery, you will get the wrong furniture

.

If you've never shopped at IdentityCraft, you've gotta go! My husband and I have been shopping there for years. They've got the coolest showroom ever. The styles are similar to places like Pottery Barn and Crate&Barrel but MUCH better quality and prices. Everything is made for you. We were able to choose the stain and legs on our dining table which we absolutely love. We got a custom-made sectional that is unbelievable in a beautiful fabric/color that Crate&Barrel didn't even have...and at a better price. Our whole house is furnished from IdentityCraft and we get so many compliments. All our friends think that we used an expensive designer, but we did it all ourselves at half the price. We've seen several different celebrities shopping there.

2
★★★★★

If you've never shopped at IdentityCraft, you've gotta go! My husband and I have been shopping there for years. They've got the coolest showroom ever. The styles are similar to places like Pottery Barn and Crate&Barrel but MUCH better quality and prices. Everything is made for you. We were able to choose the stain and legs on our dining table which we absolutely love. We got a custom-made sectional that is unbelievable in a beautiful fabric/color that Crate&Barrel didn't even have...and at a better price. Our whole house is furnished from IdentityCraft and we get so many compliments. All our friends think that we used an expensive designer, but we did it all ourselves at half the price. We've seen several different celebrities shopping there.

Pros: Coolest Styles, Great Quality, Terrific Prices

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I put off ordering for almost 2 months due to the poor reviews. I was really torn, yet couldn't find what I needed within the right price range anywhere else. I visited the stores several times and asked for their opinion. They admitted to growing pains. Fair enough for me. I can appreciate a company that will take ownership of a problem and then try to fit it. I decided to give it a try esepcially since they had the sofa look I wanted and I could customize it to a longer length.

The sales people couldn't have been friendlier or more helpful. I really like the showroom and variety. Our sofas were done in record time 6 weeks! I was shocked! A minor problem with their contracted delivery company (which they are working on). The customer service rep originally put it off on the delivery company. If a company contracts with a vendor they have to take responsibility for that vendors performance. It was handled by a customer service manager to my satisfaction. When the sofas arrived they were packaged extremely well with plastic and even cardboard protection around the ends. I have never seen such meticulous packing. Overall a 9 due to the scheduling mix up and confusion with customer service. If you are on the fence and can afford a possible delay go for it, but you may be surprised like we were to have it done early! The furniture is comfortable, well made and attractive. My experience was great.

2
★★★★★

I put off ordering for almost 2 months due to the poor reviews. I was really torn, yet couldn't find what I needed within the right price range anywhere else. I visited the stores several times and asked for their opinion. They admitted to growing pains. Fair enough for me. I can appreciate a company that will take ownership of a problem and then try to fit it. I decided to give it a try esepcially since they had the sofa look I wanted and I could customize it to a longer length.

The sales people couldn't have been friendlier or more helpful. I really like the showroom and variety. Our sofas were done in record time 6 weeks! I was shocked! A minor problem with their contracted delivery company (which they are working on). The customer service rep originally put it off on the delivery company. If a company contracts with a vendor they have to take responsibility for that vendors performance. It was handled by a customer service manager to my satisfaction. When the sofas arrived they were packaged extremely well with plastic and even cardboard protection around the ends. I have never seen such meticulous packing. Overall a 9 due to the scheduling mix up and confusion with customer service. If you are on the fence and can afford a possible delay go for it, but you may be surprised like we were to have it done early! The furniture is comfortable, well made and attractive. My experience was great.

Pros: Great showroom, Friendly Service, Lots of options

Cons: Need to improve a little on communication with customer service

.

The WORST buying experience,EVER!After 14 weeks of waiting,serveral excuses from their Cust Serv Dept & their rude delivery co., I received CRAP.A ripped & dirty sofa,with a broken leg!An ent. center..."DISTRESSED" alright!A loose door,compressed wood (some pieces) covered with bubbled stain and large indentations throughout.I went straight to the owner.He minimized my feelings & experience & offered to have someone patch my sofa?At this point,I wanted NOTHING to do with IC & wanted my money back.After proving my case,IC's owner unwillingly agreed to give me a full refund.I was told my refund would post to my credit card, the day after they picked up their funiture.Try 3 weeks!I called Cust. Serv. repeatedly & no one knew anything about my refund & surprisingly, the owner was not availible to take my calls (nor did he return any of my voicemails).Needless to say I would not recommend IC to my worst enemy!

0
★☆☆☆☆

The WORST buying experience,EVER!After 14 weeks of waiting,serveral excuses from their Cust Serv Dept & their rude delivery co., I received CRAP.A ripped & dirty sofa,with a broken leg!An ent. center..."DISTRESSED" alright!A loose door,compressed wood (some pieces) covered with bubbled stain and large indentations throughout.I went straight to the owner.He minimized my feelings & experience & offered to have someone patch my sofa?At this point,I wanted NOTHING to do with IC & wanted my money back.After proving my case,IC's owner unwillingly agreed to give me a full refund.I was told my refund would post to my credit card, the day after they picked up their funiture.Try 3 weeks!I called Cust. Serv. repeatedly & no one knew anything about my refund & surprisingly, the owner was not availible to take my calls (nor did he return any of my voicemails).Needless to say I would not recommend IC to my worst enemy!

Pros: NONE

Cons: Customer Service, Product Quality, Timeliness

.

I received my IdentityCraft furniture a few weeks ago and extremely happy with it. Got a sectional Sofa and dining table and chairs. I had read negative reviews about IdentityCraft's customer service, but I was referred by at least three satisfied customers so I felt confident with purchasing. My experience was fine with their customer service...but it did take them one day to return my call. They are obviously a very busy company and only a couple people working in customer service. I did have to wait over 8 weeks for the furniture, but I expected that with custom furniture. The quality was great and so was the price. My next door neighboir referred me and she also got some great stuff. I would highly recommend this company unless you're in a rush to get furniture. Ask for Lynn at the Van Nuys store...very knowledgable sales person.

2
★★★★★

I received my IdentityCraft furniture a few weeks ago and extremely happy with it. Got a sectional Sofa and dining table and chairs. I had read negative reviews about IdentityCraft's customer service, but I was referred by at least three satisfied customers so I felt confident with purchasing. My experience was fine with their customer service...but it did take them one day to return my call. They are obviously a very busy company and only a couple people working in customer service. I did have to wait over 8 weeks for the furniture, but I expected that with custom furniture. The quality was great and so was the price. My next door neighboir referred me and she also got some great stuff. I would highly recommend this company unless you're in a rush to get furniture. Ask for Lynn at the Van Nuys store...very knowledgable sales person.

Pros: Beautiful Pieces, Reasonable Pricing

Cons: 8 week delivery

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This company makes nice furniture but will not have it done on time. I got every excuse in the book from them and it still took 4 months to get my order. The customer service is the worst and your patience will be tested. If you want the furniture in 8 weeks go to the real maker and skip this knock off company. If you have all the time in the world and want to save a few bucks this is the place for you.

0
★☆☆☆☆

This company makes nice furniture but will not have it done on time. I got every excuse in the book from them and it still took 4 months to get my order. The customer service is the worst and your patience will be tested. If you want the furniture in 8 weeks go to the real maker and skip this knock off company. If you have all the time in the world and want to save a few bucks this is the place for you.

Pros: cheaper price

Cons: slow service

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I have no idea where to start, as my experience with this store is SO BAD and I am only allowed 150 words for this review! I could fill pages with the horrors we encountered using IC and we were idiots for believing after the first bad experience the next purchase would be any different. We have unfortunatley furnished most of the rooms in our house using Identity Craft and have yet to make a purchase that didnt have a problem...problems that were so unbelievable we would have been better off just going direct to the stores they get their "inspiration" from (Pottery Barn, etc.)...in hindsight it would have been about the same price or perhaps a little more, but priceless and worth it when it came to getting better quality, fewer headaches, an acceptable level of customer service and what we paid for in a timely fashion.

0
★☆☆☆☆

I have no idea where to start, as my experience with this store is SO BAD and I am only allowed 150 words for this review! I could fill pages with the horrors we encountered using IC and we were idiots for believing after the first bad experience the next purchase would be any different. We have unfortunatley furnished most of the rooms in our house using Identity Craft and have yet to make a purchase that didnt have a problem...problems that were so unbelievable we would have been better off just going direct to the stores they get their "inspiration" from (Pottery Barn, etc.)...in hindsight it would have been about the same price or perhaps a little more, but priceless and worth it when it came to getting better quality, fewer headaches, an acceptable level of customer service and what we paid for in a timely fashion.

Pros: able to modify pieces

Cons: poor customer service, poor quality control, lengthy wait

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The selection is wondeful, the salespeople are knowledegable and friendly, and the prices are great. So what's the problem? Good luck getting your furniture correct, on time, and in undamaged condition. Their customer service is frightfully incompetent, deliveries are always late and often wrong...even worse, they have virtually no control over their suppliers, the supply chain and the quality of product that arrives at your home. We were warned by many others and did not listen. It took four months to get our dining room table and it's still not what we ordered (other expereinces were worse). Our friends and family experienced the same...one even extorted a full refund under threat of telling everyone in the store at the time his odyssey. Now YOU are warned.

0
★☆☆☆☆

The selection is wondeful, the salespeople are knowledegable and friendly, and the prices are great. So what's the problem? Good luck getting your furniture correct, on time, and in undamaged condition. Their customer service is frightfully incompetent, deliveries are always late and often wrong...even worse, they have virtually no control over their suppliers, the supply chain and the quality of product that arrives at your home. We were warned by many others and did not listen. It took four months to get our dining room table and it's still not what we ordered (other expereinces were worse). Our friends and family experienced the same...one even extorted a full refund under threat of telling everyone in the store at the time his odyssey. Now YOU are warned.

Pros: Good Prices, Great Knock-offs

Cons: Poor Quality Control, Non-Delivery, Non-Sales Staff

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The furniture are made with hardwood and there is a extensive selection of fabric and style to choose from. There is a 6-8 weeks wait to get the furniture. My initial order took two months. I had a lot of problem with the customer service. First, the manufacturer had forgot to make my chair because it was placed on a separate order. The customer service said they will rush the order but it took another THREE months for me to get the chair. Second, my night stand had a scratch on it. They offered to have someone to come out and fix it. I tried to return their phone calls and finally got a response after I complained to the customer service. Other than the wait, I like the furniture and I may consider going back for more with my fingers cross that they don't mess it up again.

2
★★★★☆

The furniture are made with hardwood and there is a extensive selection of fabric and style to choose from. There is a 6-8 weeks wait to get the furniture. My initial order took two months. I had a lot of problem with the customer service. First, the manufacturer had forgot to make my chair because it was placed on a separate order. The customer service said they will rush the order but it took another THREE months for me to get the chair. Second, my night stand had a scratch on it. They offered to have someone to come out and fix it. I tried to return their phone calls and finally got a response after I complained to the customer service. Other than the wait, I like the furniture and I may consider going back for more with my fingers cross that they don't mess it up again.

Pros: Easy to customize, Good selection, Good quality

Cons: Long wait, Slow response

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Anyone is looking for great high-fashion furniture must go to IdentityCraft Furniture! Best styles & great prices! Coolest showroom that's very comfortable to shop in. You can customize all of your options. It's all made for you and a great price. Everybody I know shops there. I would never buy from anywhere else.

2
★★★★★

Anyone is looking for great high-fashion furniture must go to IdentityCraft Furniture! Best styles & great prices! Coolest showroom that's very comfortable to shop in. You can customize all of your options. It's all made for you and a great price. Everybody I know shops there. I would never buy from anywhere else.

Pros: Great Pricing, Best Styles, Amazing quality

Cons: Hard to find, Long wait time

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when you buy, the tag says 6-8 week delivery. both my friend and i have waited over 13 weeks for different orders and still no delivery date.

0
★☆☆☆☆

when you buy, the tag says 6-8 week delivery. both my friend and i have waited over 13 weeks for different orders and still no delivery date.

Cons: 5 mths to deliver

 

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