Louis Vuitton

★★★☆☆

About Louis Vuitton

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AEO & Aerie

865 Market Street San Francisco, CA

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Ghirardelli Square

900 North Point St # 100 San Francisco, CA

3.0 2
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"What a terrible experience at the Louis Vuitton store. I purchased a standard wallet and was told I had 30 days for a refund. I brought back the wallet within the time frame and was told they would only give me store credit. While I was at the register they told the person next to me "you have 30 days for a full refund" as well. When I brought it to the attention to the women helping me she said, yes that is true... You have 30 days for a full refund of store credit. Is that really a full refund? I asked to speak to a manager to which the sales person was hesitant. She left and came back in 5 minutes and said the manager supported her decision and that nothing would be done. I was shocked the manager didn't have the courtesy to tell me in person so I asked to talk to the manager and was told by the sales person "She is just going to give you the same answer I did". Eventually the manager came to me and said I am standing behind my staff and we will not give you a refund. The manager said I could call their 866 number and complain. I did call the 866 number to complain and was told they would look into it and give me a call back within a day. It has been a day and I have not received a call back so far.

It is not the money but rather the principle of how they treated me and spoke to me in such a demeaning manner.

I have to say they have the worst customer service I have ever encountered at ANY store.

I told them I would put 5 negative postings up a day until it is resolved."

0
★☆☆☆☆

"What a terrible experience at the Louis Vuitton store. I purchased a standard wallet and was told I had 30 days for a refund. I brought back the wallet within the time frame and was told they would only give me store credit. While I was at the register they told the person next to me "you have 30 days for a full refund" as well. When I brought it to the attention to the women helping me she said, yes that is true... You have 30 days for a full refund of store credit. Is that really a full refund? I asked to speak to a manager to which the sales person was hesitant. She left and came back in 5 minutes and said the manager supported her decision and that nothing would be done. I was shocked the manager didn't have the courtesy to tell me in person so I asked to talk to the manager and was told by the sales person "She is just going to give you the same answer I did". Eventually the manager came to me and said I am standing behind my staff and we will not give you a refund. The manager said I could call their 866 number and complain. I did call the 866 number to complain and was told they would look into it and give me a call back within a day. It has been a day and I have not received a call back so far.

It is not the money but rather the principle of how they treated me and spoke to me in such a demeaning manner.

I have to say they have the worst customer service I have ever encountered at ANY store.

I told them I would put 5 negative postings up a day until it is resolved."

Cons: Terrible Customer Service

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For those of you who don't know what Louis Vuitton is, it is that brown purse people are carrying around with the little flowers and the golden 'LV' on it. That is a signature brown monogram bag. Now, about the store. Personally, I think they have a great selection there and have great sales people. Louis Vuitton bags are recognized by everyone! They are so popular right now. check out www.louisvuitton.com today!

PROS: Great Quality of Leather Bags
CONS: A little ExpensiVe!!

5
★★★★★

For those of you who don't know what Louis Vuitton is, it is that brown purse people are carrying around with the little flowers and the golden 'LV' on it. That is a signature brown monogram bag. Now, about the store. Personally, I think they have a great selection there and have great sales people. Louis Vuitton bags are recognized by everyone! They are so popular right now. check out www.louisvuitton.com today!

PROS: Great Quality of Leather Bags
CONS: A little ExpensiVe!!

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