Sheraton New York Hotel and Towers

Everything is top of the scale. I like em more modern and sleek. But this was really nice with good service and attention. I live in NY but sometimes stay in nice hotels.

We've stayed at the Sheraton New York Hotel & Towers several times now, and each time we are more than happy with the service we receive.

The first time, we read the mixed reviews and reserved a room with some trepidation. When we found our room on the 46th floor, we were pleasantly surprised. Yes, the room was a little small but most hotel rooms are in the city - that's normal. Service was fantastic, the room was clean, and we enjoyed a great stay.

Most recently, we stayed on the club-level floor and not only enjoyed the same stellar service, we also enjoyed a complimentary breakfast each morning over a relaxing morning paper. What a terrific way to start each day!

I would highly recommend this hotel anytime you need a room in the city.

Inept front desk. No concept of customer service. They turned down a FAMILY with reservations that were in line in front of me. They did this at 1am. They tried to stick me in a "living space" with a SOFA BED even though I had reservations for a real nonsmoking room with double beds. At 1am in the morning the best they could do was a sofa bed and their only excuse was "This is New York, m'am." I was livid. I am a preferred starwood member and promptly called the spg customer service. They managed to find me a decent room, although not what I had initially reserved, that same night, in the same hotel. The sheets were coarse and the pillows hard. No heavenly bed here. I would not bring my dog to this place, let alone ever come back.

This hotel is garbage. You'd be better off staying in a really cheap hotel because the service would be comparable.

Some of the finer points of Sheraton Towers: Small, dingy, dirty rooms; depressing views; no refrigerators in the rooms; attitude from staff who barely speak English; interminable wait for room service; bad food; everything--EVERYTHING--wayyyyy overpriced, even for NYC.

For added fun, try hailing a cab. The doormen at the front don't help you - people cut in front of one another and get into fights and the dumb-@ss doorman stands there. He doesn't care because he's got his cush union job.

If you choose to stay here you will be sorely disappointed. Keep looking. AVOID THIS HOTEL.

The location of the Sheraton is perfect right in the heart of Manhattan which made it easy to walk to most places. The rooms were very clean, and a bit small the king size bed we had took up most of the room. We were there during June 16 - 18, 2006 where the average high was about 91 and the A/C in the room was a little weak, it was comfortable but could have been a bit cooler. But overall for the price in comparison to other hotels in the area it was great. I would go back in another visit to NYC.