GREAT Service here!
5
By
Melanie H.
|
Insider
| Rank:
19,877
AMC Fashion Valley 18
Okay, for the most part, a movie theatre is a movie theatre. The things that make the difference are the staff, the taste and selection of concessions, and the cleanliness of the place. I am not one to normally pick and choose about what theatre we attend. Out with my husband one evening, we bought the movie tickets online before we left home to avoid the lines. We went out for dinner and headed to the theatre. Apparently, there was something wrong with the projector and the movie could not be shown. So, we looked through the list of what was starting soon, and chose something else. We got our concessions (which are A+ by the way) and walked to whatever number we were directed to. Walked in to a movie already in progress. Come to find out, we were shown the list for a different day to chose a movie from. At this point, I was pretty much ready to go home. We were on a limited time schedule and couldn't wait for the next movie to start. The manager was immedietly informed of our circumstances and rushed over to offer his appologies. We are understanding people (to an extent :-))) and we weren't upset at all, we just wanted to get our money refunded. Not only did all of our money get refunded, but he also gave us 4 free passes to come back any time. Now, it is the only movie theatre we go to. As I said, a theatre is a theatre, but the little things make the biggest difference. Great people attract crowds and the staff at AMC Fashion Valley 18 has quite a following. Thanks guys!
PROS: Wonderful service, clean theatres and good popcorn
CONS: in the mall, a bit of a pain to find parking
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