Cycles Bikyle

★★★☆☆
  • 1046 W Lancaster Ave

    Bryn Mawr, PA 19010

    Map & Directions
  • 610-525-8442

About Cycles Bikyle

Hours
Mon, Tue, Thu, 10am - 6pm; Wed, Fri, 10am - 7pm; Sat, 10am - 5pm; Sun, closed

Sports & Recreation

Sports & Recreation
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3.0 3
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My name is Ian and I'm an employee at Cycles BiKyle. It's my sincere wish that every customer is happy with their experience at the shop whether placing a web order, buying an extra tube, or being fitted for a bicycle. If dissatisfied with

3
★★★★★

My name is Ian and I'm an employee at Cycles BiKyle. It's my sincere wish that every customer is happy with their experience at the shop whether placing a web order, buying an extra tube, or being fitted for a bicycle. If dissatisfied with

.

I purchased a carbon FSA handlebar and Zipp carbon stem. I was charged full retail for both only to find out that the handlebars were LAST YEAR's model, though new. While I was there, I asked Alex about my rims, which were Shimano R500's which I had learned have a tendency to go out of round very easily- as I had learned for myself about 2 weeks ago. He looked at them and said they looked pretty new and didn't need replacing.

I also had called early Wednesday to order a Zipp VUMA QUAD crankset, which I told Alex I wanted to be installed for the ACS BIke-a-Thon. The crankset never got ordered until Thursday. And, even though I told him that I would pay for FedEx air shipment, they were ordered as a routine order which never arrived by Friday.

I felt that there was no interest in me as a customer, despite paying full retail for every item.

It is quite a contrast, because I went over to Cycle Sport on Saturday. Even though they were very busy, Harry took a lot of time with me, answered my questions in detail consistent with my level of intelligence and education. We talked rims. And, ultimately, he sold me a pair of Mavic Ksyrium ES's at a great price. But, beyond that, they dissembled my entire drivetrain and setup my entire bike from stem to stern at NO COST.

I have since checked out the reviews for Cycles BiKyle on the web. I see by a huge majority that my experience is consistent with others.

I know they have great stuff. And, no doubt they have great knowledge and experience. But, the aloofness of the staff and the lack of consideration for me as a person and my needs as a rider are stunning.

2
★★☆☆☆

I purchased a carbon FSA handlebar and Zipp carbon stem. I was charged full retail for both only to find out that the handlebars were LAST YEAR's model, though new. While I was there, I asked Alex about my rims, which were Shimano R500's which I had learned have a tendency to go out of round very easily- as I had learned for myself about 2 weeks ago. He looked at them and said they looked pretty new and didn't need replacing.

I also had called early Wednesday to order a Zipp VUMA QUAD crankset, which I told Alex I wanted to be installed for the ACS BIke-a-Thon. The crankset never got ordered until Thursday. And, even though I told him that I would pay for FedEx air shipment, they were ordered as a routine order which never arrived by Friday.

I felt that there was no interest in me as a customer, despite paying full retail for every item.

It is quite a contrast, because I went over to Cycle Sport on Saturday. Even though they were very busy, Harry took a lot of time with me, answered my questions in detail consistent with my level of intelligence and education. We talked rims. And, ultimately, he sold me a pair of Mavic Ksyrium ES's at a great price. But, beyond that, they dissembled my entire drivetrain and setup my entire bike from stem to stern at NO COST.

I have since checked out the reviews for Cycles BiKyle on the web. I see by a huge majority that my experience is consistent with others.

I know they have great stuff. And, no doubt they have great knowledge and experience. But, the aloofness of the staff and the lack of consideration for me as a person and my needs as a rider are stunning.

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Worst customer service I have ever experienced. What started out as a touch up became a full paint job. They never walked you through the process. There is not enough room in this space to explain their ineptness. I would avoid this shop at all cost. Go to Pro Pedals in Hammonton, NJ.

1
★☆☆☆☆

Worst customer service I have ever experienced. What started out as a touch up became a full paint job. They never walked you through the process. There is not enough room in this space to explain their ineptness. I would avoid this shop at all cost. Go to Pro Pedals in Hammonton, NJ.

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