Solar Tours

★☆☆☆☆

About Solar Tours

Categories
  • Passenger Transportation
  • Taxis & Shuttles
  • Transportation Services
  • Helicopter Charters
  • Tours & Excursions
1.0 2
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I was not issued a return ticket . Spent 3 hours on the phone at the airport with no result. Spent a night at the airport. Agents in India with poor English, not introducing themselfs by the name. Impossible to get connected to supervisor, multiple e-mail,phone calls not returned. Worst travel and customer service experience ever.

1
★☆☆☆☆

I was not issued a return ticket . Spent 3 hours on the phone at the airport with no result. Spent a night at the airport. Agents in India with poor English, not introducing themselfs by the name. Impossible to get connected to supervisor, multiple e-mail,phone calls not returned. Worst travel and customer service experience ever.

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I used this agency (found at latindestinations.com) and they truly were the WORST travel agency I have ever worked with. My husband and I booked a 10-day trip to South America and halfway through, the ticketing for connecting flights was screwed up. We ended up being stranded in a small town in Chile for 5 days. My husband became very ill during that time, and Solar Tours basically told us "they were very sorry, but we were on our own".We did eventually get home, no thank to them and at great expense to us. If that wasn't bad enough, they have refused to reimburse us for the "lost trip" amounts. Their "project managers" and "problem resolution" advisers are masters of evasiveness. They ignore direct questions and phone calls. I have reported them to the BBB, and I an not the only one-24 claims against them in the past 12 months. Do not use this agency. EVER. TELL YOUR FRIENDS

1
★☆☆☆☆

I used this agency (found at latindestinations.com) and they truly were the WORST travel agency I have ever worked with. My husband and I booked a 10-day trip to South America and halfway through, the ticketing for connecting flights was screwed up. We ended up being stranded in a small town in Chile for 5 days. My husband became very ill during that time, and Solar Tours basically told us "they were very sorry, but we were on our own".We did eventually get home, no thank to them and at great expense to us. If that wasn't bad enough, they have refused to reimburse us for the "lost trip" amounts. Their "project managers" and "problem resolution" advisers are masters of evasiveness. They ignore direct questions and phone calls. I have reported them to the BBB, and I an not the only one-24 claims against them in the past 12 months. Do not use this agency. EVER. TELL YOUR FRIENDS

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