Diamond Pool Svc

★★☆☆☆
  • 5 Jackson Rd

    Medford, NJ 08055

    Map & Directions
  • 609-953-7542

About Diamond Pool Svc

Hours
Sun 10am-2pm, Mon-Fri 9am-6pm, Sat 9am-5pm

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After telling us we are on the schedule to have our above ground pool liner replaced, we have been bumped off the schedule for the last 10 months! We have made countless phone calls requesting that they give us the liner for which we have already paid so that we can take our business elsewhere and actually use our pool this summer. Each time they assure us that they will be over to install it the following week, only to have them cancel without notice. Their business practices border on ridiculous, and they clearly have no interest in keeping long standing customers.

1
★☆☆☆☆

After telling us we are on the schedule to have our above ground pool liner replaced, we have been bumped off the schedule for the last 10 months! We have made countless phone calls requesting that they give us the liner for which we have already paid so that we can take our business elsewhere and actually use our pool this summer. Each time they assure us that they will be over to install it the following week, only to have them cancel without notice. Their business practices border on ridiculous, and they clearly have no interest in keeping long standing customers.

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It brings tears to my eyes just reading theses pages. i will NEVER recommnend Diamond Pools for anything. We paid them cash for our pool 2 years ago. They never were able to get all the wrinkles from the in-ground pool liner after installation. They came out one day do rectify and we were told they would disappear after some time. Of course this has never happened, the wrinkles got progressively worse! (we have the logs and receipts to confirm this incident). They've come out and run some type of vacuum overnight which never did anything. On top of that we were charged $263 + for that nonesene attempt after being quoted a much cheaper price of over $400 which we paid. No-one would answer our calls when we inquired of the additional monies that was paid. Diamond Pools installed absolutely NO Drainage around the pool and blamed the water gathering underneath the liner on the builder who constructed our home even though the house was already there when they constructed our pool... Our poool is SOO UNSIGHTLY, WRINKLES ARE EVERYWHERE, TREMENDOUS WATER HAS GATHERED UNDER THE LINER WHICH HAS NOW BEGUN TO PEEL AWAY FROM THE WALLS! Scott finally came out a couple of weeks ago and was very nasty stating that it was not his problem...mind you we've places many calls to the company...we have a series of receipts for items other service calls that never fixed the problems we've reported. All we've asked is for them to fix the problem they've created"....How can someone install a pool, any pool and NOT PUT DRAINAGE AROUND THE POOL?...I think that is fundamental...Scott and Diamond Pools do not do that ...at least they did not do that for us so they are neglecting a key component in pool contruction. We have had several other pool builders come out to assess our pool and they all say the same thing....They needed to install drainige which was not done by Scott and Diamond Pool who are claiming it is NOT there responsability.
DIAMOND POOL IS A HORRIBLE COMPANY and VERY UNETHICAL...
STAY AWAY FROM DIAMOND POOL

1
★☆☆☆☆

It brings tears to my eyes just reading theses pages. i will NEVER recommnend Diamond Pools for anything. We paid them cash for our pool 2 years ago. They never were able to get all the wrinkles from the in-ground pool liner after installation. They came out one day do rectify and we were told they would disappear after some time. Of course this has never happened, the wrinkles got progressively worse! (we have the logs and receipts to confirm this incident). They've come out and run some type of vacuum overnight which never did anything. On top of that we were charged $263 + for that nonesene attempt after being quoted a much cheaper price of over $400 which we paid. No-one would answer our calls when we inquired of the additional monies that was paid. Diamond Pools installed absolutely NO Drainage around the pool and blamed the water gathering underneath the liner on the builder who constructed our home even though the house was already there when they constructed our pool... Our poool is SOO UNSIGHTLY, WRINKLES ARE EVERYWHERE, TREMENDOUS WATER HAS GATHERED UNDER THE LINER WHICH HAS NOW BEGUN TO PEEL AWAY FROM THE WALLS! Scott finally came out a couple of weeks ago and was very nasty stating that it was not his problem...mind you we've places many calls to the company...we have a series of receipts for items other service calls that never fixed the problems we've reported. All we've asked is for them to fix the problem they've created"....How can someone install a pool, any pool and NOT PUT DRAINAGE AROUND THE POOL?...I think that is fundamental...Scott and Diamond Pools do not do that ...at least they did not do that for us so they are neglecting a key component in pool contruction. We have had several other pool builders come out to assess our pool and they all say the same thing....They needed to install drainige which was not done by Scott and Diamond Pool who are claiming it is NOT there responsability.
DIAMOND POOL IS A HORRIBLE COMPANY and VERY UNETHICAL...
STAY AWAY FROM DIAMOND POOL

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wE HAD OUR POOL INSTALLED TWO YEARS AGO THE CONCRETE WAS POORLY POURED KEEPS CHIPPING AWAY WE WERE TOLD TO LIVE WITH IT THE PLUMBING TO OUR SLIDE WAS INSTALLED BACKWARDS JUST TO MANY BROKEN PROMISES STAY AWAY

1
★☆☆☆☆

wE HAD OUR POOL INSTALLED TWO YEARS AGO THE CONCRETE WAS POORLY POURED KEEPS CHIPPING AWAY WE WERE TOLD TO LIVE WITH IT THE PLUMBING TO OUR SLIDE WAS INSTALLED BACKWARDS JUST TO MANY BROKEN PROMISES STAY AWAY

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Please note... the STAY AWAY comment. The customer is from MA. not NJ. We do not service MA! I believe he meant to complain about another company in Medford MA. If you click on his name you will see his hometown.

5
★★★★★

Please note... the STAY AWAY comment. The customer is from MA. not NJ. We do not service MA! I believe he meant to complain about another company in Medford MA. If you click on his name you will see his hometown.

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0 out of 1 people found this review helpful.

.

Stay away from this company! Diamond Pools has one of the worst reputations in the business!!! Their website and their (quite slimy) high pressure salespeople will promise you everything to buy a pool. We were told that the warranty covered "everything" -- boy was that a stretch. The people who installed our pool did so very poorly. The liner was severely wrinkled. When we complained, we were told that the wrinkles would "fall" out in a year or so. Instead, our pool liner ripped after ONE season of use. We called them, and they won't come out to look at the pool unless we pay them a $250 service call fee. Their limited warranty covers 2/3 the cost of the liner. But, they overprice the liner in order to make a profit. A brand new liner will cost us over $1000 from Diamond, but it will cost 1/3 that from the business down the street.
This company is horrible!!!

1
★☆☆☆☆

Stay away from this company! Diamond Pools has one of the worst reputations in the business!!! Their website and their (quite slimy) high pressure salespeople will promise you everything to buy a pool. We were told that the warranty covered "everything" -- boy was that a stretch. The people who installed our pool did so very poorly. The liner was severely wrinkled. When we complained, we were told that the wrinkles would "fall" out in a year or so. Instead, our pool liner ripped after ONE season of use. We called them, and they won't come out to look at the pool unless we pay them a $250 service call fee. Their limited warranty covers 2/3 the cost of the liner. But, they overprice the liner in order to make a profit. A brand new liner will cost us over $1000 from Diamond, but it will cost 1/3 that from the business down the street.
This company is horrible!!!

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We had major pool work done this summer. Diamond Pools were great.They were efficient through the whole process. We were very pleased with our outcome.

5
★★★★★

We had major pool work done this summer. Diamond Pools were great.They were efficient through the whole process. We were very pleased with our outcome.

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We used their services for our spa and after repeated service calls tried someone else. The gentleman who came had our spa up and running after the second visit. The worst part was Diamond kept requesting payment even though the job was never completed by them.

2
★★☆☆☆

We used their services for our spa and after repeated service calls tried someone else. The gentleman who came had our spa up and running after the second visit. The worst part was Diamond kept requesting payment even though the job was never completed by them.

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