Bascharon, Dina, Dvm - Ambassador Animal Hospital

★★★☆☆

About Bascharon, Dina, Dvm - Ambassador Animal Hospital

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Pets & Animals

Pets & Animals
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Our previous experiences had been quite good with this veterinarian office and we have recommended this vet for years to friends with pets. However, our most recent visit was anything but good. We went to get our dog his annual shots so a simple visit that was an exercise in hell! We were kept waiting for an hour in the waiting room, while the dog freaked out and there was NO ONE else there, no other pets or owners. The staff seemed to think this was humorous.

Once we were finally allowed into an exam room, we were kept waiting a further 45 minutes with a freaked out dog, in a facility that seemingly had no air circulation during this visit, and again, NO ONE else had come in there were no other pet owners waiting nor any other pets waiting. Once the vet tech finally showed up she was surly and crabby and acted as if we were wasting her time being there. This was not an emergency visit, nor was it outside office hours so no reason for the poor attitude. When the vet actually lowered herself to coming into the office she was just as surly and crabby, bordering on confrontational and was angry when I told her we were there to get our dog his shots and I wasn't interested in her sales pitch for the latest and greatest (and most expensive) flea collars, heart worm stuff etc etc.

We have things we use to keep the critters off of our dog and when I told her this she yelled at me that I was an idiot and launched into her sales pitch again, this time yelling at the top of her lungs because, mind you, my dog was still freaking out and she barely paid him any attention at all in her intense need to throw out this in your face, high pressure sales pitch. The wouldn't even give us our dog's rabies vaccination records or tag because they couldn't figure out how to put the bill in their computer system. This wasted a further 30 minutes of MY time so we're over 2 hours into this hellish experience now. And then they had the audacity to charge us nearly $200...for services they didn't even perform! Yes, dog got his shots, but he was not examined at all, they didn't even look at him so why again did they charge me close to $100 for an office exam that was never done? Once I refused the sales pitch the vet was trying to throw out at me she didn't bother actually doing her job and was no longer interested in having anything to do with our dog, which is, ironically, her job. At least I thought that's what vets did anyway, provide medical care for pets. Maybe I'm wrong.

There was absolutely NO reason to keep us waiting 1 hour and 45 minutes beyond our appointment time other than this office has apparently become VERY arrogant and refuses to treat customers like valued customers of their business or even people. Nor was there ANY reason to treat us like we were wasting their time, were an inconvenience or had no business being there. This is the last visit we will ever make to this vet. There are better veterinarians in our area, one of them will be getting our business from now on. And as the owners of several pets, it will be a lot of business.

1
★☆☆☆☆

Our previous experiences had been quite good with this veterinarian office and we have recommended this vet for years to friends with pets. However, our most recent visit was anything but good. We went to get our dog his annual shots so a simple visit that was an exercise in hell! We were kept waiting for an hour in the waiting room, while the dog freaked out and there was NO ONE else there, no other pets or owners. The staff seemed to think this was humorous.

Once we were finally allowed into an exam room, we were kept waiting a further 45 minutes with a freaked out dog, in a facility that seemingly had no air circulation during this visit, and again, NO ONE else had come in there were no other pet owners waiting nor any other pets waiting. Once the vet tech finally showed up she was surly and crabby and acted as if we were wasting her time being there. This was not an emergency visit, nor was it outside office hours so no reason for the poor attitude. When the vet actually lowered herself to coming into the office she was just as surly and crabby, bordering on confrontational and was angry when I told her we were there to get our dog his shots and I wasn't interested in her sales pitch for the latest and greatest (and most expensive) flea collars, heart worm stuff etc etc.

We have things we use to keep the critters off of our dog and when I told her this she yelled at me that I was an idiot and launched into her sales pitch again, this time yelling at the top of her lungs because, mind you, my dog was still freaking out and she barely paid him any attention at all in her intense need to throw out this in your face, high pressure sales pitch. The wouldn't even give us our dog's rabies vaccination records or tag because they couldn't figure out how to put the bill in their computer system. This wasted a further 30 minutes of MY time so we're over 2 hours into this hellish experience now. And then they had the audacity to charge us nearly $200...for services they didn't even perform! Yes, dog got his shots, but he was not examined at all, they didn't even look at him so why again did they charge me close to $100 for an office exam that was never done? Once I refused the sales pitch the vet was trying to throw out at me she didn't bother actually doing her job and was no longer interested in having anything to do with our dog, which is, ironically, her job. At least I thought that's what vets did anyway, provide medical care for pets. Maybe I'm wrong.

There was absolutely NO reason to keep us waiting 1 hour and 45 minutes beyond our appointment time other than this office has apparently become VERY arrogant and refuses to treat customers like valued customers of their business or even people. Nor was there ANY reason to treat us like we were wasting their time, were an inconvenience or had no business being there. This is the last visit we will ever make to this vet. There are better veterinarians in our area, one of them will be getting our business from now on. And as the owners of several pets, it will be a lot of business.

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When my dog Lassie was pregnant, I decided to go to Ambassador Animal hospital instead of a Vet. They had better equipment for any major surgery to ultrasound and EKGs. They are one of the better animal hospital in the area and the price wasn't more than a vet. They have several vets in this facility and they've been around for over 10 years. They take care of many types of animals from dogs, cats, rabbits, ferrets to even fish! Good place for your pet for regular checkup to more intensive care.

4
★★★★☆

When my dog Lassie was pregnant, I decided to go to Ambassador Animal hospital instead of a Vet. They had better equipment for any major surgery to ultrasound and EKGs. They are one of the better animal hospital in the area and the price wasn't more than a vet. They have several vets in this facility and they've been around for over 10 years. They take care of many types of animals from dogs, cats, rabbits, ferrets to even fish! Good place for your pet for regular checkup to more intensive care.

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