CVS/Pharmacy

★★★★☆
  • 3090 Carpenter Rd

    Ypsilanti, MI 48197

    Map & Directions
  • 734-973-7402

Health & Medical

Health & Medical
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One of the worst drug store experiences I have ever had, happened at this branch oer a year ago. I am giving the store top score for how they dealt with the problem.

I am 32 years old and have suffered from a central nervous system disorder which my doctor treats with the drug Ritalin(Methylphenidate). It is an overprescribed drug used for the treatment of ADD/ADHD in children. I have this disorder myself, but was diagnosed with it at the age of 20. Without the drug, I am not able to complete scentences in normal conversation.

It is also a schedule II controlled substance meaning that I have to call my doctor once a month and hand pick up the rx, and then hand fill it at the drug store. It's routine for me at this point, and whatever treatment plan/arrangement I have with my doctor reguarding this treatment is between him and myself. I can't call or mail this in, it has to always be in person, always once a month. You additionally have only a certain amount of time to fill it, before the prescription paper it's self becomes void. It used to be 5 days, now it is 3 months.

I dropped it off at the pharmacy, and the assistant took my driver's license number (normal) and told me it would be 15 minutes. after 45 minutes, I went back to see what the problem was.

the problem was that the pharmacist took one look at me and took one look at the signature on my Rx, and decided that she was not only not going to fill it, she was going to do absolutely nothing. no communication, no nothing. the assistant was trying very hard to be helpful and nice to me, but each time she tried to put my Rx in the front of the queue, the pharmacist looked me up and down, did nothing at all, said nothing at all, and put it back at the end of the stack. refusing to deal with any of it. At one point she left to go help a family of three find the chapstick aisle. I was in this place for a total of an hour and 45 minutes, and juse about in tears. It was my resigning to standing there until she helped me that finally made her fill it. again, no direct communication with me at all, just inaction and avoidance. The tech told me at the end that the problem the pharmacist stated she had was that my doctors signature looked 'forged'. I understand being cautious about filling controlled substances, however CVS has customer history at their fingertips in their computer and all she would have had to do is look.

as I am walking towards my car I am so upset that I start to cry. This is not the first time I have been accused of a felony for trying to simply fill my prescription. in the past when this had happened I would switch pharmacies. Well CVS was the last one local to me, so I decided to go back in and complain. I waited patiently in line to ask a cashier to page the manager, and through embarassing tears i managed to explain to her why I was so upset.

I post this to educate people on like scenarios, and I give full props to CVS as I nave never seen that pharmacist again, and have to assume that she was fired. within the exchange that day someone told met hat she had a history of doing that to customers. I would like to think that I had some part in helping that process along. There is no reason to treat a customer like that based on your personal beliefs when you have the facts right in front of you if you are willing to take a second to look....and as far as your prescriptions go, in my opinion, a pharmacist's job involves them telling you of any possible drug interactions, but has no business judging you or questioning the health maintenance program. This is between you and your doctor.

5
★★★★★

One of the worst drug store experiences I have ever had, happened at this branch oer a year ago. I am giving the store top score for how they dealt with the problem.

I am 32 years old and have suffered from a central nervous system disorder which my doctor treats with the drug Ritalin(Methylphenidate). It is an overprescribed drug used for the treatment of ADD/ADHD in children. I have this disorder myself, but was diagnosed with it at the age of 20. Without the drug, I am not able to complete scentences in normal conversation.

It is also a schedule II controlled substance meaning that I have to call my doctor once a month and hand pick up the rx, and then hand fill it at the drug store. It's routine for me at this point, and whatever treatment plan/arrangement I have with my doctor reguarding this treatment is between him and myself. I can't call or mail this in, it has to always be in person, always once a month. You additionally have only a certain amount of time to fill it, before the prescription paper it's self becomes void. It used to be 5 days, now it is 3 months.

I dropped it off at the pharmacy, and the assistant took my driver's license number (normal) and told me it would be 15 minutes. after 45 minutes, I went back to see what the problem was.

the problem was that the pharmacist took one look at me <!?!?!?!> and took one look at the signature on my Rx, and decided that she was not only not going to fill it, she was going to do absolutely nothing. no communication, no nothing. the assistant was trying very hard to be helpful and nice to me, but each time she tried to put my Rx in the front of the queue, the pharmacist looked me up and down, did nothing at all, said nothing at all, and put it back at the end of the stack. refusing to deal with any of it. At one point she left to go help a family of three find the chapstick aisle. I was in this place for a total of an hour and 45 minutes, and juse about in tears. It was my resigning to standing there until she helped me that finally made her fill it. again, no direct communication with me at all, just inaction and avoidance. The tech told me at the end that the problem the pharmacist stated she had was that my doctors signature looked 'forged'. I understand being cautious about filling controlled substances, however CVS has customer history at their fingertips in their computer and all she would have had to do is look.

as I am walking towards my car I am so upset that I start to cry. This is not the first time I have been accused of a felony for trying to simply fill my prescription. in the past when this had happened I would switch pharmacies. Well CVS was the last one local to me, so I decided to go back in and complain. I waited patiently in line to ask a cashier to page the manager, and through embarassing tears i managed to explain to her why I was so upset.

I post this to educate people on like scenarios, and I give full props to CVS as I nave never seen that pharmacist again, and have to assume that she was fired. within the exchange that day someone told met hat she had a history of doing that to customers. I would like to think that I had some part in helping that process along. There is no reason to treat a customer like that based on your personal beliefs when you have the facts right in front of you if you are willing to take a second to look....and as far as your prescriptions go, in my opinion, a pharmacist's job involves them telling you of any possible drug interactions, but has no business judging you or questioning the health maintenance program. This is between you and your doctor.

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This CVS has staff that have no knowledge of sales or promotions, and when you press them to help you, they get very snotty with you. Their prices are the standard nationwide and almost always their sales items are NOT on the shelves. This becomes very frustrating when you drive there to get in on sales!

I do not hate this business, but I have been to many other chain stores that are better.

I highly recommend finding another chain store to shop at.

PROS: locale compared to other businesses and homes
CONS: bad staffing and management

2
★★☆☆☆

This CVS has staff that have no knowledge of sales or promotions, and when you press them to help you, they get very snotty with you. Their prices are the standard nationwide and almost always their sales items are NOT on the shelves. This becomes very frustrating when you drive there to get in on sales!

I do not hate this business, but I have been to many other chain stores that are better.

I highly recommend finding another chain store to shop at.

PROS: locale compared to other businesses and homes
CONS: bad staffing and management

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