Jack's Aquarium & Pets

★★☆☆☆
  • 9859 Waterstone Blvd

    Cincinnati, OH 45249

    Map & Directions
  • 513-677-1101

About Jack's Aquarium & Pets

Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 6pm
2.0 2
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Jack's Aquarium sold me a dog that one was not the breed they told me and two was in the process of dying. I have had my puppy for 6 months not even a year old yet. I began having problems when he would try to use his front legs. Basically after 4 months of fighting with them about my dog their was nothing they could do and would not pay the vet bills they said they would pay. I spoke with the Vice President Paul and told him I would tell everyone I know to never use Jack's again. He stated "I do not know how to comment to that." It's a problem when the VP did not want to even please his customer. I AM VERY DISSATISFIED WITH JACK'S AND WILL NEVER STEP FOOT IN A NOTHER ONE OF THEIR STORES>

1
★☆☆☆☆

Jack's Aquarium sold me a dog that one was not the breed they told me and two was in the process of dying. I have had my puppy for 6 months not even a year old yet. I began having problems when he would try to use his front legs. Basically after 4 months of fighting with them about my dog their was nothing they could do and would not pay the vet bills they said they would pay. I spoke with the Vice President Paul and told him I would tell everyone I know to never use Jack's again. He stated "I do not know how to comment to that." It's a problem when the VP did not want to even please his customer. I AM VERY DISSATISFIED WITH JACK'S AND WILL NEVER STEP FOOT IN A NOTHER ONE OF THEIR STORES>

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Jack's can be good for certain items but now that we have the super stores, Jack's isn't my favorite place. They do offer the fish of the month club but we have had most of ours die. Luckily, they have a decent return policy if your fish dies but it's a hassle for a fish that you received for free. Their other pets generally look nasty. The birds are questionable at best. The stores are not that clean and do tend to smell. They say that they do not get their puppies from puppy mills because they get them from local breeders. I tend to doubt their claim but that's for everyone to decide on their own. Puppy mills can be local breeders. They do have a warranty policy on their pets but be sure to know all the details up front to make sure that your pet will be covered in case a problem occurs.

PROS: convenient location
CONS: do not trust the quality of the pets

3
★★★☆☆

Jack's can be good for certain items but now that we have the super stores, Jack's isn't my favorite place. They do offer the fish of the month club but we have had most of ours die. Luckily, they have a decent return policy if your fish dies but it's a hassle for a fish that you received for free. Their other pets generally look nasty. The birds are questionable at best. The stores are not that clean and do tend to smell. They say that they do not get their puppies from puppy mills because they get them from local breeders. I tend to doubt their claim but that's for everyone to decide on their own. Puppy mills can be local breeders. They do have a warranty policy on their pets but be sure to know all the details up front to make sure that your pet will be covered in case a problem occurs.

PROS: convenient location
CONS: do not trust the quality of the pets

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