Cakes By Graham

★★★☆☆
  • 718 N Cleveland St

    Richmond, VA 23221

    Map & Directions
  • 804-288-1920

About Cakes By Graham

Categories
Hours
Mon-Fri 9am-5pm

Food

Food
More choices in Richmond:
Resultset_next

Salute Ristorante-Marina Bay

1900 Esplanade Dr Richmond, CA

Resultset_next

Coriya Hot Pot City

3288 Pierce St Ste A105 Richmond, CA

3.1667 6
Hi! Sign in to let us know how Cakes By Graham was?
Write a Review
.

I decided not to go with Cakes by Graham, in which I was willingly giving up my deposit with him. When I went to his store to obtain the picture of a wedding cake that I had from a magazine and the color swatch that I provided him with, he refused to give these items back to me. Very unprofessional, and would not recommend him to anyone. There are enough things to worry about with a wedding, and a vendor like this is not someone you want to deal with.

1
★☆☆☆☆

I decided not to go with Cakes by Graham, in which I was willingly giving up my deposit with him. When I went to his store to obtain the picture of a wedding cake that I had from a magazine and the color swatch that I provided him with, he refused to give these items back to me. Very unprofessional, and would not recommend him to anyone. There are enough things to worry about with a wedding, and a vendor like this is not someone you want to deal with.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I decided not to go with Cakes by Graham, in which I \r
was willingly giving up my deposit with him. When I went to his store to obtain \r
the picture of a wedding cake that I had from a magazine and the color swatch \r
that I provided him

3
★★★★★

I decided not to go with Cakes by Graham, in which I \r
was willingly giving up my deposit with him. When I went to his store to obtain \r
the picture of a wedding cake that I had from a magazine and the color swatch \r
that I provided him

.

We just had a what looks like a "how to order a cake" class and we were reproved with a rude grade "F -" by Mr Graham himself.... Instead of helping us with some suggestions or even EXPLAINING the process of ordering his creations, he instead accused us of not knowing how to order a cake. That happened after he learned with his questionnaire(and please do not interrupt him!!!) who was the florist , the photographer, and where the wedding would take place..(That is exactly what you are thinking.... ) He did not like what he heard as immediately he started trying to make everyone in the room look like toddlers in a kindergarten .I felt very ashamed as I was the one that recommended him. I wanted a very beautiful and memorable cake for my brother and his bride to be. Instead we had an very unpleasant afternoon we won't forget...I would definitely NOT recommend him. his creations may be beautiful but not his service....

1
★☆☆☆☆

We just had a what looks like a "how to order a cake" class and we were reproved with a rude grade "F -" by Mr Graham himself.... Instead of helping us with some suggestions or even EXPLAINING the process of ordering his creations, he instead accused us of not knowing how to order a cake. That happened after he learned with his questionnaire(and please do not interrupt him!!!) who was the florist , the photographer, and where the wedding would take place..(That is exactly what you are thinking.... ) He did not like what he heard as immediately he started trying to make everyone in the room look like toddlers in a kindergarten .I felt very ashamed as I was the one that recommended him. I wanted a very beautiful and memorable cake for my brother and his bride to be. Instead we had an very unpleasant afternoon we won't forget...I would definitely NOT recommend him. his creations may be beautiful but not his service....

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had a great experience ordering my cake. Debbie, who took the order, was very pleasant to work with and answered all my questions with patience and clarity. I had asked for a Star Wars cake for my son with specific detailing. The cake looked awesome and tasted excellent! The price was reasonable, also. The price was half what another bakery was going to charge me for the same cake. I had previously tried the Mixing Bowl Bakery and had a horrible experience there (Mixing Bowl Bakery Short Pump - rude customer service, very expensive cakes that look good, but taste bland). I was so happy to have found Cakes By Graham and will use them going forward.

5
★★★★★

I had a great experience ordering my cake. Debbie, who took the order, was very pleasant to work with and answered all my questions with patience and clarity. I had asked for a Star Wars cake for my son with specific detailing. The cake looked awesome and tasted excellent! The price was reasonable, also. The price was half what another bakery was going to charge me for the same cake. I had previously tried the Mixing Bowl Bakery and had a horrible experience there (Mixing Bowl Bakery Short Pump - rude customer service, very expensive cakes that look good, but taste bland). I was so happy to have found Cakes By Graham and will use them going forward.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We love Cakes by Graham!!! My fiancee and I recently met with Graham and he helped us design the wedding cake of our dreams. We had no idea what we wanted and were really concerned because our wedding is summer, 2010, AND is outdoors. We really didn't know anything about frosting, fillings, or flavors (except that we love chocolate). The whole thing was overwhelming. Graham (and yes you can call him that) was wonderful! Even though the appointment was just 1 hour, he met with us until we had the cake we really loved. We had met with a couple of other bakers, but no one can compare to this one. Not only could he answer every question we asked, but he told us things that no other baker even mentioned. The location is beautiful, the expertise is the best in Richmond, and we now feel so comfortable that we have the right person to make our cake!

Louise & Ron

P. S. The samples were yummy...the best we had anywhere! Pina Colada & French Vanilla Chocolate Chip......They Rock!

5
★★★★★

We love Cakes by Graham!!! My fiancee and I recently met with Graham and he helped us design the wedding cake of our dreams. We had no idea what we wanted and were really concerned because our wedding is summer, 2010, AND is outdoors. We really didn't know anything about frosting, fillings, or flavors (except that we love chocolate). The whole thing was overwhelming. Graham (and yes you can call him that) was wonderful! Even though the appointment was just 1 hour, he met with us until we had the cake we really loved. We had met with a couple of other bakers, but no one can compare to this one. Not only could he answer every question we asked, but he told us things that no other baker even mentioned. The location is beautiful, the expertise is the best in Richmond, and we now feel so comfortable that we have the right person to make our cake!

Louise & Ron

P. S. The samples were yummy...the best we had anywhere! Pina Colada & French Vanilla Chocolate Chip......They Rock!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Horrible customer service! We made an appointment for a Saturday, my future daughter in law called to confirm the appointment on the preceding Thursday. We arrived to find another wedding party also there. Graham was there and told us WE made a mistake and asked if we were SURE we had the correct day? My daughter in law explained that she had spoken with someone named Debbie and also had called the previous Thursday to confirm our appointment. Graham turned to the other party waiting and said ??That explains it!? (what does it explain? - that we had called to confirm and that he had thought the call was from them?) Then he turns to us sweeping his arm in the direction of the other party and proceeds to tell us; ??I know THESE people have an appointment. The mother in law is a PERSONAL friend of mine.?

Please note that AT NO TIME did this man ever utter the words ??I??m sorry? or ??There must have been a mistake.? No - in point of fact, we were made to feel that it was OUR FAULT.

He stated (not offered) that he would schedule us for another day.

We declined. If Cakes by Graham could not get a simple appointment correct ?? and treated their customers so poorly ?? how could we trust him on the most important day of my son and his fianc??s lives?

One last note: His condescension and arrogance had my future daughter in law nearly in tears on what should have been a happy occasion in shopping for a wedding cake. I certainly would NEVER recommend him for anything. He certainly needs a class in customer service!

1
★☆☆☆☆

Horrible customer service! We made an appointment for a Saturday, my future daughter in law called to confirm the appointment on the preceding Thursday. We arrived to find another wedding party also there. Graham was there and told us WE made a mistake and asked if we were SURE we had the correct day? My daughter in law explained that she had spoken with someone named Debbie and also had called the previous Thursday to confirm our appointment. Graham turned to the other party waiting and said ??That explains it!? (what does it explain? - that we had called to confirm and that he had thought the call was from them?) Then he turns to us sweeping his arm in the direction of the other party and proceeds to tell us; ??I know THESE people have an appointment. The mother in law is a PERSONAL friend of mine.?

Please note that AT NO TIME did this man ever utter the words ??I??m sorry? or ??There must have been a mistake.? No - in point of fact, we were made to feel that it was OUR FAULT.

He stated (not offered) that he would schedule us for another day.

We declined. If Cakes by Graham could not get a simple appointment correct ?? and treated their customers so poorly ?? how could we trust him on the most important day of my son and his fianc??s lives?

One last note: His condescension and arrogance had my future daughter in law nearly in tears on what should have been a happy occasion in shopping for a wedding cake. I certainly would NEVER recommend him for anything. He certainly needs a class in customer service!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 15 people found this review helpful.

Message from Cakes By Graham

Ask me what I like best about my job and I will tell you that, the creation of cakes for our customers and

seeing the looks on their faces, hearing their comments and receiving delightful phone calls and letters

from them is the answer. The satisfaction of knowing that for over sixteen years we have consistently

provided our customers with an easy and friendly way to order special occasion cakes at fair prices is

really wonderful, and I believe that is the true reason that we have been voted the Best in Richmond

consecutively by the readers of Richmond Magazine.



At Cakes by Graham our motivation is to provide cakes that are unique, beautiful, AND delicious. You,

art, history and fashion are our inspirations. We offer both wedding and celebration cakes in a variety of

shapes and sizes. The possibilities are endless, as you will see when you visit our Web site Photo Galleries .

Our expertise allows us to provide you with at least fifty-five flavors, six fillings, and six frostings . Our

talent allows us to provide you with the total package. If you see it, feel free to order it. If you don't see

it ask us!



Weddings are very special events and it is important to us that families enjoy the day together. Wedding

cakes are our specialty and we provide the services that a proper cake baker should. We offer

complementary one hour visits at times that are convenient to you. All consultations include a

variety of samples to assist our clients in the selection of their flavors. We counsel couples regarding

the proper manner in which to design the perfect wedding cake. Finally we offer delivery and full set up so

couples do not have to be concerned with this aspect of the ceremony on the wedding day.

Finally, we at Cakes by Graham believe that participating in community events and supporting local

charities results in our having a positive impact on our neighborhood. We are proud to say that both

individual employees and the business itself give of their time and resources ..

We hope that you will enjoy our website. I invite you to contact us with your cake needs. If you don't see

it, I am sure that we can do it!

 

Wait, you're the expert.

If you've been to or used Cakes By Graham, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review