Cookie Cutters

★★★☆☆
  • 1540 Commons Dr

    Geneva, IL 60134

    Cross street: at Williamsburg Ave

    Map & Directions
  • 630-232-8386

About Cookie Cutters

Categories
Hours
M-F 9-7, Sa 9-5, Su 10-4

Personal Services

Personal Services
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I took my 4 yr old daughter to Jac and Jills which used to be Cookie Cutters and I will never go back. The woman who cut my daughters hair was extremely rude. For a person who works in a business where you deal with children, she could have been more friendly and used a nicer tone when speaking to my daughter. My daughter seemed scared of the employee while getting her hair cut, which is not the experience I was looking for. The topping on the cake, was once we were getting ready to leave after the "fun hair cut experience," another family walked in, sat down and waited patiently to get their hair cut. Instead of taking them immediately after our appointment, the same rude employee made them wait until it was exactly their appointment time. In the mean time, she proceeded to read a book, while waiting for the next customer's appointment time to arrive. If that was me, I would have walked out.The place was empty, it's not like she had another appointment, unreal. It's overpriced, not a child friendly experience and definitely bad customer service. Will never go back.

2
★★☆☆☆

I took my 4 yr old daughter to Jac and Jills which used to be Cookie Cutters and I will never go back. The woman who cut my daughters hair was extremely rude. For a person who works in a business where you deal with children, she could have been more friendly and used a nicer tone when speaking to my daughter. My daughter seemed scared of the employee while getting her hair cut, which is not the experience I was looking for. The topping on the cake, was once we were getting ready to leave after the "fun hair cut experience," another family walked in, sat down and waited patiently to get their hair cut. Instead of taking them immediately after our appointment, the same rude employee made them wait until it was exactly their appointment time. In the mean time, she proceeded to read a book, while waiting for the next customer's appointment time to arrive. If that was me, I would have walked out.The place was empty, it's not like she had another appointment, unreal. It's overpriced, not a child friendly experience and definitely bad customer service. Will never go back.

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We could not agree more with the previous review. This was our second time at this place and was not overly excited about the attitude the first time around but thought we would give it one more shot. When we walked in we were the only ones there and the manager/owner did not say hi or acknowledge us as customers. Instead she complained to her worker about people missing their appointments (wonder why...). The professionalism overall was in the dumps although the woman who cut our son's hair was pleasant but not very engaging. What struck us the most is that this is a place for young kids to get their hair cut, maybe for the first time and one would think the workers would enjoy being around kids and in the bigger picture enjoy their job. Another lost customer.

1
★☆☆☆☆

We could not agree more with the previous review. This was our second time at this place and was not overly excited about the attitude the first time around but thought we would give it one more shot. When we walked in we were the only ones there and the manager/owner did not say hi or acknowledge us as customers. Instead she complained to her worker about people missing their appointments (wonder why...). The professionalism overall was in the dumps although the woman who cut our son's hair was pleasant but not very engaging. What struck us the most is that this is a place for young kids to get their hair cut, maybe for the first time and one would think the workers would enjoy being around kids and in the bigger picture enjoy their job. Another lost customer.

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Totally disappointed in my experience. Walked in at my appt time and was greeted by a sign saying they could take cash or check only today. Lady said their computer is broken and would not be fixed for a while. She said that I could get the haircut and then then go get money at the atm to pay for it. I declined the offer, because I did not want to pay a service charge for an atm that was not my bank. She was fine with that and basically was done. I asked about rescheduling and she said," sure you can do that." I first checked to see if they accepted the coupon I got online (they did not), I asked why they didn't send out the annual coupon that I have received in years past. The lady said that they forgot to submit it, and they may send one out around Halloween. So, I was completely inconvenienced with my 4 and 5 year old in tow (and I am 8 mths pregnant), there was absolutely no apology and the lady seemed like I was bothering her. There was no attempt at compensation even after I mentioned coupons.In fact, they wanted me to pay even more money at the atm. My daughter was very disappointed and I felt bad, so I made an appt for tomorrow. I stopped on the way home and got her a haircut someplace else. When my son goes back to school in two weeks I will get him his haircut someplace else. Worst customer service ever. Business must be great for them to treat customers the way they do.

1
★☆☆☆☆

Totally disappointed in my experience. Walked in at my appt time and was greeted by a sign saying they could take cash or check only today. Lady said their computer is broken and would not be fixed for a while. She said that I could get the haircut and then then go get money at the atm to pay for it. I declined the offer, because I did not want to pay a service charge for an atm that was not my bank. She was fine with that and basically was done. I asked about rescheduling and she said," sure you can do that." I first checked to see if they accepted the coupon I got online (they did not), I asked why they didn't send out the annual coupon that I have received in years past. The lady said that they forgot to submit it, and they may send one out around Halloween. So, I was completely inconvenienced with my 4 and 5 year old in tow (and I am 8 mths pregnant), there was absolutely no apology and the lady seemed like I was bothering her. There was no attempt at compensation even after I mentioned coupons.In fact, they wanted me to pay even more money at the atm. My daughter was very disappointed and I felt bad, so I made an appt for tomorrow. I stopped on the way home and got her a haircut someplace else. When my son goes back to school in two weeks I will get him his haircut someplace else. Worst customer service ever. Business must be great for them to treat customers the way they do.

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This is the only place we can take our child. She won't let anyone else cut her hair! The cut itself is fine, average, but it is incredible when compared to not getting it cut anywhere!!

4
★★★★☆

This is the only place we can take our child. She won't let anyone else cut her hair! The cut itself is fine, average, but it is incredible when compared to not getting it cut anywhere!!

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I took my little brother here and although its a beautiful place the hair cuts arnt that great. My brother did have a good time. They keep the kids quite occupied with the games, but the haircut was crooked so we had to get it straightened some where else for christmas pictures. But im glad he had fun we may go for once in awhile fun again. Its next to Jamba Juice too!

3
★★★☆☆

I took my little brother here and although its a beautiful place the hair cuts arnt that great. My brother did have a good time. They keep the kids quite occupied with the games, but the haircut was crooked so we had to get it straightened some where else for christmas pictures. But im glad he had fun we may go for once in awhile fun again. Its next to Jamba Juice too!

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We have been taking our oldest son to Cookie Cutters since his first haircut! We were thrilled when they opened the location in Geneva, beacuse it is so much closer to our house! We first went to this location when our youngest son was only a few weeks old, and now he is a repeat customer too! The prices are a little higher than most salons, but it is WELL worth it to have the kids happy while they are getting their cuts! We will be long time customers here!

5
★★★★★

We have been taking our oldest son to Cookie Cutters since his first haircut! We were thrilled when they opened the location in Geneva, beacuse it is so much closer to our house! We first went to this location when our youngest son was only a few weeks old, and now he is a repeat customer too! The prices are a little higher than most salons, but it is WELL worth it to have the kids happy while they are getting their cuts! We will be long time customers here!

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I take both of my children here, and it is the only place where they do not cry through their haircuts! We have been going there since they opened, and will remain customers for a long time! I love the fact that the children get to pick a movie of their choice, and when it is not busy, they get their choice of chairs too! There is also a big playarea to keep our older son busy while his brother is getting his haircut!

5
★★★★★

I take both of my children here, and it is the only place where they do not cry through their haircuts! We have been going there since they opened, and will remain customers for a long time! I love the fact that the children get to pick a movie of their choice, and when it is not busy, they get their choice of chairs too! There is also a big playarea to keep our older son busy while his brother is getting his haircut!

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