Big Vanilla

★★★★☆
  • 1209 Ritchie Hwy

    Arnold, MD 21012

    Map & Directions
  • 410-473-4242

About Big Vanilla

Hours
Monday - Friday 5:00am -11:00pm Saturday and Sunday 7:00am – 6:00pm
Special Offer
Free Guest Pass!

Unclassified

Unclassified
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.

Not a good place to spend your time. Awful gym. Very poor personal trainers and management is pathetic (not only for a fitness facility but as management of a business in general). The "Executive Director" Chuck (probably a title that

3
★★★★★

Not a good place to spend your time. Awful gym. Very poor personal trainers and management is pathetic (not only for a fitness facility but as management of a business in general). The "Executive Director" Chuck (probably a title that

.

Awful place. Inept, rude, uneducated management. Personal trainers are pathetic; more like glorified clipboard holders. The worst of the bunch is Brian Brown (yes, the guy who has an inferiority complex and walks around with his chest artificially pushed out and his yellow shoes and Grateful Dead tattoo on his shoulder)... Don't forget about the fact that Big Vanilla was SUED several years back for sexual harassment (to blame is Chuck Hall, the Executive Director). The case was eventually settled for a $161,000 payout to the plaintiffs (Google it). Do you want to patronize a gym where the individual responsible for the sexual harassment IS STILL EMPLOYED AS THE EXECUTIVE DIRECTOR???? AVOID THIS PLACE LIKE THE PLAGUE.

1
★☆☆☆☆

Awful place. Inept, rude, uneducated management. Personal trainers are pathetic; more like glorified clipboard holders. The worst of the bunch is Brian Brown (yes, the guy who has an inferiority complex and walks around with his chest artificially pushed out and his yellow shoes and Grateful Dead tattoo on his shoulder)... Don't forget about the fact that Big Vanilla was SUED several years back for sexual harassment (to blame is Chuck Hall, the Executive Director). The case was eventually settled for a $161,000 payout to the plaintiffs (Google it). Do you want to patronize a gym where the individual responsible for the sexual harassment IS STILL EMPLOYED AS THE EXECUTIVE DIRECTOR???? AVOID THIS PLACE LIKE THE PLAGUE.

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.

i went in as a guest of one of my friends and at the front desk they told me that i was unable to get into the gym because i couldn't sign for myself and my dad had to come and sign papers for me to go, the lady at the receptionist desk was very rude and would not talk to me for me to explain that my dad was in college and could not come to the gym and that i am 17 and drove myself and two friends. They made me wait until my dad was able to come up and sign for me while at other gyms i do in fact sign for myself and pay to get into and by time my dad got to the gym they had told me i needed to pay $40 for one day there and they were closing in an hour!! WASTE OF MY TIME AND VERY POOR CUSTOMER SERVICE PLUS THE MANAGER I TALKED TO THAT WAS THERE WAS VERY RUDE AND WOULD NOT LISTEN TO ME FOR I WAS "YOUNG AND DIDNT KNOW WHAT I WAS TALKING ABOUT"

2
★★☆☆☆

i went in as a guest of one of my friends and at the front desk they told me that i was unable to get into the gym because i couldn't sign for myself and my dad had to come and sign papers for me to go, the lady at the receptionist desk was very rude and would not talk to me for me to explain that my dad was in college and could not come to the gym and that i am 17 and drove myself and two friends. They made me wait until my dad was able to come up and sign for me while at other gyms i do in fact sign for myself and pay to get into and by time my dad got to the gym they had told me i needed to pay $40 for one day there and they were closing in an hour!! WASTE OF MY TIME AND VERY POOR CUSTOMER SERVICE PLUS THE MANAGER I TALKED TO THAT WAS THERE WAS VERY RUDE AND WOULD NOT LISTEN TO ME FOR I WAS "YOUNG AND DIDNT KNOW WHAT I WAS TALKING ABOUT"

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.

They guy who runs the Arnold location must think he is too cool to respond to a legitimate complaint that I had in regards to child care. For some unknown reason, the child care was closed the day before Memorial Day(Sunday), but evidently

3
★★★★★

They guy who runs the Arnold location must think he is too cool to respond to a legitimate complaint that I had in regards to child care. For some unknown reason, the child care was closed the day before Memorial Day(Sunday), but evidently

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This use to be a great, fun and safe environment. not anymore! The Kids Club always smells and they have had several leaks in the roof and the place smells like mold. There is always too many kids and it is overwhelming.

3
★★★★★

This use to be a great, fun and safe environment. not anymore! The Kids Club always smells and they have had several leaks in the roof and the place smells like mold. There is always too many kids and it is overwhelming.

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IT really is a shame that the owners daughter has to write a positive review for her fathers club.
She says everyone is so friendly, not true. The management puts on smiles but they are false. No one is smiling who works at Big Vanilla.

3
★★★★★

IT really is a shame that the owners daughter has to write a positive review for her fathers club.
She says everyone is so friendly, not true. The management puts on smiles but they are false. No one is smiling who works at Big Vanilla.

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I have been a member for 10 years. Big Vanilla had a wonderful Kids Club and Summer Camp program until recently!!! Several weeks ago I noticed a huge change with the staff in the kids club. They were not as happy and friendly and seemed to be worried. They have lost so many fantastic employees, and it really shows!!! I was looking forward to putting my three children into the summer camps again this year, but that will not be the case. The summer camp programs at Big Vanilla were always filled. The counselors were the Best of the Best, I use them as sitters for my children. These counselors were always smiling, happy and having fun with the children. They greeted you with such enthusiasm, I knew my children were in good hands. You could tell that they really loved their job. That won't be the case this year!! General Manager Lee and the New Kids Program Director Janice have made a mess of things and especially difficult for returning counselors in fact they haven't even offered most of them their jobs back!!! Lee and Janice are destroying the kids programs that once was a wonderful place to take your children!!! The two of them have huge ego problems along with being very unprofessional, unorganized and need to go to school to learn how to communicate with people. Lee and Janice are more worried about the almighty dollar instead of the well being and happiness of the children. The old saying is If It Isn't Broke Don't Fix It!!!!! It's hard for me to believe that the owner Larry Ray is allowing this type of unprofessionalism in his club!! Maybe he doesn't care!!! If you Love Your Children Stay Away From Big Vanilla's Kids Programs!!!!

1
★☆☆☆☆

I have been a member for 10 years. Big Vanilla had a wonderful Kids Club and Summer Camp program until recently!!! Several weeks ago I noticed a huge change with the staff in the kids club. They were not as happy and friendly and seemed to be worried. They have lost so many fantastic employees, and it really shows!!! I was looking forward to putting my three children into the summer camps again this year, but that will not be the case. The summer camp programs at Big Vanilla were always filled. The counselors were the Best of the Best, I use them as sitters for my children. These counselors were always smiling, happy and having fun with the children. They greeted you with such enthusiasm, I knew my children were in good hands. You could tell that they really loved their job. That won't be the case this year!! General Manager Lee and the New Kids Program Director Janice have made a mess of things and especially difficult for returning counselors in fact they haven't even offered most of them their jobs back!!! Lee and Janice are destroying the kids programs that once was a wonderful place to take your children!!! The two of them have huge ego problems along with being very unprofessional, unorganized and need to go to school to learn how to communicate with people. Lee and Janice are more worried about the almighty dollar instead of the well being and happiness of the children. The old saying is If It Isn't Broke Don't Fix It!!!!! It's hard for me to believe that the owner Larry Ray is allowing this type of unprofessionalism in his club!! Maybe he doesn't care!!! If you Love Your Children Stay Away From Big Vanilla's Kids Programs!!!!

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2 out of 2 people found this review helpful.

.

USED to be my favorite place to be, but the management seems to just be slipping steeper and steeper down the slope. They have lost some great employees, and you can tell the difference from the minute you walk in the door. Kids programs

3
★★★★★

USED to be my favorite place to be, but the management seems to just be slipping steeper and steeper down the slope. They have lost some great employees, and you can tell the difference from the minute you walk in the door. Kids programs

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Big Vanilla is the place to go for wellness coaching, relaxation, a great workout, cool equipment, affordable personal training, swim instruction, the best in town, children's fitness and dance programs, martial arts, rockwall.. the list goes on and on.. Great cafe and the staff is so welcoming and fun.... can't say enough great things about both big vanillas!!!!. my family and friends just love it!!

5
★★★★★

Big Vanilla is the place to go for wellness coaching, relaxation, a great workout, cool equipment, affordable personal training, swim instruction, the best in town, children's fitness and dance programs, martial arts, rockwall.. the list goes on and on.. Great cafe and the staff is so welcoming and fun.... can't say enough great things about both big vanillas!!!!. my family and friends just love it!!

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0 out of 1 people found this review helpful.

.

Big disappointment in all regards. Our family of five has been members for the last 4 years and have seen the level of service and the facility decline steadily. The staff is unresponsive and easily overwhelmed by the simplest of requests. The equipment is obsolete and there is an apparent reluctance to invest in any upgrades. This is even more frustrating considering the cost of membership.

We reached our limit when we asked one of their front desk attendants to speak to someone regarding possibly canceling our membership - she handed us a blank paper and told us to right down our name/number and they would try to process the membership over the next 45 DAYS. Not even a "why" from anyone on the staff.

Don't waste your money here - there are many more options and values in the area.

1
★☆☆☆☆

Big disappointment in all regards. Our family of five has been members for the last 4 years and have seen the level of service and the facility decline steadily. The staff is unresponsive and easily overwhelmed by the simplest of requests. The equipment is obsolete and there is an apparent reluctance to invest in any upgrades. This is even more frustrating considering the cost of membership.

We reached our limit when we asked one of their front desk attendants to speak to someone regarding possibly canceling our membership - she handed us a blank paper and told us to right down our name/number and they would try to process the membership over the next 45 DAYS. Not even a "why" from anyone on the staff.

Don't waste your money here - there are many more options and values in the area.

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1 out of 1 people found this review helpful.

.

Much of the equipment here is out dated. The classes always jam packed. As far as cleaning goes, it is done at night. Never do I see any Big V employee wiping machines. This is left up to the members. I have got on a tredmill only to change to another, and then another. You can't depend on members to do your cleaning for you. Pretty disgusting.

1
★☆☆☆☆

Much of the equipment here is out dated. The classes always jam packed. As far as cleaning goes, it is done at night. Never do I see any Big V employee wiping machines. This is left up to the members. I have got on a tredmill only to change to another, and then another. You can't depend on members to do your cleaning for you. Pretty disgusting.

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1 out of 1 people found this review helpful.

.

Big Vanilla is the ultimate gym for all ages. There is something there for everyone. The classes are great, as are the kids programs. It is a great place for families and is a huge facility. I love that the pools are open year round. You can't get much better than this club...

5
★★★★★

Big Vanilla is the ultimate gym for all ages. There is something there for everyone. The classes are great, as are the kids programs. It is a great place for families and is a huge facility. I love that the pools are open year round. You can't get much better than this club...

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0 out of 2 people found this review helpful.

.

Big Vanilla is the best health club I have ever been to. Not only is it extremely spacious and clean, everyone is so friendly. Big v provides such a warm and inviting atmosphere for all ages. It is a great place for families and

3
★★★★★

Big Vanilla is the best health club I have ever been to. Not only is it extremely spacious and clean, everyone is so friendly. Big v provides such a warm and inviting atmosphere for all ages. It is a great place for families and

.

I was told to bring in military orders and cancel membership without any problems or any penalties. This is turning out not to be correct.

My husband and I signed the entire family up so we could use the pool facilities and have access to childcare while I worked out.

The kiddie pool often smelled foul. On one occasion, all 3 of my small children developed stomach distress and UTI's within 24 hours of using the kiddie pool. The one time the pool was not foul, I commented to the lifeguard about it, she agreed and stated it smelled so awful at times that she hated wading in to retrieve the pool toys. I was shocked by this admission since the management acted like it was news to them when I reported the problems to them.

My husband joined so he could use the pool in the early morning hours before work. The pool closed while the cover was removed and that restricted use. Then the weather was bad often enough to restrict use and when he could us it, it was dark outside and there was little light available.
Due to multiple challenges with the pool and childcare, I decided to remove myself and 3 children from the membership.

The consultant who signed us up did not ask why I was dropping our membership. If I cared about customers and keeping customers happy, I would have asked for a reason and tried to find a solution. The consultant was snobby while I was cutting our membership.
The complimentary consult with a personal trainer was not as advertised. The physical trainer was not happy that the consultant misrepresented things and made it clear the personal trainers were paid if they were able to get clients to pay for the personal training sessions which were not included in membership. The equipment that is used to establish a baseline was not working properly and the trainer had an attitude since he was not getting paid for the consult.

I am having trouble suspending or cancelling membership. Expect service and respect to disappear once they have your commitment and money.

There are better options in the area.

1
★☆☆☆☆

I was told to bring in military orders and cancel membership without any problems or any penalties. This is turning out not to be correct.

My husband and I signed the entire family up so we could use the pool facilities and have access to childcare while I worked out.

The kiddie pool often smelled foul. On one occasion, all 3 of my small children developed stomach distress and UTI's within 24 hours of using the kiddie pool. The one time the pool was not foul, I commented to the lifeguard about it, she agreed and stated it smelled so awful at times that she hated wading in to retrieve the pool toys. I was shocked by this admission since the management acted like it was news to them when I reported the problems to them.

My husband joined so he could use the pool in the early morning hours before work. The pool closed while the cover was removed and that restricted use. Then the weather was bad often enough to restrict use and when he could us it, it was dark outside and there was little light available.
Due to multiple challenges with the pool and childcare, I decided to remove myself and 3 children from the membership.

The consultant who signed us up did not ask why I was dropping our membership. If I cared about customers and keeping customers happy, I would have asked for a reason and tried to find a solution. The consultant was snobby while I was cutting our membership.
The complimentary consult with a personal trainer was not as advertised. The physical trainer was not happy that the consultant misrepresented things and made it clear the personal trainers were paid if they were able to get clients to pay for the personal training sessions which were not included in membership. The equipment that is used to establish a baseline was not working properly and the trainer had an attitude since he was not getting paid for the consult.

I am having trouble suspending or cancelling membership. Expect service and respect to disappear once they have your commitment and money.

There are better options in the area.

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1 out of 1 people found this review helpful.

.

I have been a member of Big Vanilla for over 3 years and enjoy everything about it - the equipment, the classes (best yoga teachers in town), the pool (outdoors in the summer, in a warm 'bubble' during the colder months), the rock-climbing wall and the members. I have met a lot of very nice people there. It's really a great value for what they offer.
I go at least 5 times a week. I consider it my reward for everything else I do :)!
Pros: Fun gym, lots of different activities to suit everyone

5
★★★★★

I have been a member of Big Vanilla for over 3 years and enjoy everything about it - the equipment, the classes (best yoga teachers in town), the pool (outdoors in the summer, in a warm 'bubble' during the colder months), the rock-climbing wall and the members. I have met a lot of very nice people there. It's really a great value for what they offer.
I go at least 5 times a week. I consider it my reward for everything else I do :)!
Pros: Fun gym, lots of different activities to suit everyone

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0 out of 1 people found this review helpful.

.

Your review
GREAT CLUB, GREAT VALUE?? - ?? - Today
I have been a member of Big Vanilla for over 3 years and enjoy everything about it - the equipment, the classes (best yoga teachers in town), the pool (outdoors in the summer, in a warm 'bubble' during the colder months), the rock-climbing wall and the members. I have met a lot of very nice people there. It's really a great value for what they offer.

I go at least 5 times a week. I consider it my reward for everything else I do :)!

2
★★★★★

Your review
GREAT CLUB, GREAT VALUE?? - ?? - Today
I have been a member of Big Vanilla for over 3 years and enjoy everything about it - the equipment, the classes (best yoga teachers in town), the pool (outdoors in the summer, in a warm 'bubble' during the colder months), the rock-climbing wall and the members. I have met a lot of very nice people there. It's really a great value for what they offer.

I go at least 5 times a week. I consider it my reward for everything else I do :)!

Pros: Fun gym, lots of different activities to suit everyone

.

I really like the gym as a whole. However a few things that I did not like was the times that kids classes were offered (mainly on Fridays) which did not allow us to sign up for many classes. I also did not like that makeups where not allowed for classes missed. Had I know this I would have not signed up for this gym. One thing I did like is that gave you a discount for each person you referred and purchased a gym membership. However I have had issues lately with trying to cancel my membership as I do not get the use out of it and we need to cut back on extras for our budget.

3
★★★☆☆

I really like the gym as a whole. However a few things that I did not like was the times that kids classes were offered (mainly on Fridays) which did not allow us to sign up for many classes. I also did not like that makeups where not allowed for classes missed. Had I know this I would have not signed up for this gym. One thing I did like is that gave you a discount for each person you referred and purchased a gym membership. However I have had issues lately with trying to cancel my membership as I do not get the use out of it and we need to cut back on extras for our budget.

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0 out of 1 people found this review helpful.

Message from Big Vanilla

At Big Vanilla we aim to inspire individuals to take time for themselves and achieve a healthy lifestyle. At Big Vanilla, we provide a friendly atmosphere for families and a large variety of fitness amenities.

More about Big Vanilla

Aquatics year round, fitness floor, spin room, Gerstung/Kid's Fitness Room, community center, tennis courts, indoor rockwall, cafe, group x room, Big V express, Racquetball, yoga/pilates room, martial arts, dance classes, birthday party rooms, and more!

 

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