Kay Jewelers

★★★☆☆

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Skaneateles Jewelry Inc

15 Jordan St Ste 1 Skaneateles, NY

3.0 2
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HORRIBLE experience: My fiance and I ordered his wedding band back in April (I'm writing this in September)! Never got a call that it came in. We inquired about it; turns out it never shipped. They re-ordered it and finally it came in -- it was the wrong size because the idiot who sized his finger put down the wrong size in the first place. Had to be resized and sent back AGAIN (because it's titanium, not gold, and needs to be ordered in the size it was made to be) and they called a few weeks ago to say it was here.

I got around to picking it up tonight since we've both been busy and -- get this: because it was 30 days AFTER they called us about the correctly sized ring -- they SOLD IT TO SOMEONE ELSE. My fiance paid for this himself, this was HIS ring. There is nothing that said they would just give it to someone else.

The best they could do they said was to reoder for the fourth time and give us 10% off. I said that's BS!! So now we're 6 weeks out and he does not have a wedding band.

If you want a professional jewelry store, this is not the place to go.

1
★☆☆☆☆

HORRIBLE experience: My fiance and I ordered his wedding band back in April (I'm writing this in September)! Never got a call that it came in. We inquired about it; turns out it never shipped. They re-ordered it and finally it came in -- it was the wrong size because the idiot who sized his finger put down the wrong size in the first place. Had to be resized and sent back AGAIN (because it's titanium, not gold, and needs to be ordered in the size it was made to be) and they called a few weeks ago to say it was here.

I got around to picking it up tonight since we've both been busy and -- get this: because it was 30 days AFTER they called us about the correctly sized ring -- they SOLD IT TO SOMEONE ELSE. My fiance paid for this himself, this was HIS ring. There is nothing that said they would just give it to someone else.

The best they could do they said was to reoder for the fourth time and give us 10% off. I said that's BS!! So now we're 6 weeks out and he does not have a wedding band.

If you want a professional jewelry store, this is not the place to go.

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A wide variety of beautiful gems! Pleasant and helpful sales staff. We have purchased most of our jewelry there and they have great warranties. At any time they will clean and inspect our jewelry while we wait. For any occasion we can find gifts for anyone in our family and usually on sale.

5
★★★★★

A wide variety of beautiful gems! Pleasant and helpful sales staff. We have purchased most of our jewelry there and they have great warranties. At any time they will clean and inspect our jewelry while we wait. For any occasion we can find gifts for anyone in our family and usually on sale.

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