Galtelli's Shoe Svc

★★★★☆

About Galtelli's Shoe Svc

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Galtelli's was referred to me by a co-worker at my job last year in 2009. I now talk all my repairs to them. The customer service is great! This reminds you of an ole time feel of courtesy that needs to be reactivated to other small/large

3
★★★★★

Galtelli's was referred to me by a co-worker at my job last year in 2009. I now talk all my repairs to them. The customer service is great! This reminds you of an ole time feel of courtesy that needs to be reactivated to other small/large

.

I have been using Galtelli's Shoe Service for over 10 years and have NEVER had a bad experience there. My boots have ALWAYS been/continue to be ready when I was told they would be and, additionally, the quality of their work has, without

3
★★★★★

I have been using Galtelli's Shoe Service for over 10 years and have NEVER had a bad experience there. My boots have ALWAYS been/continue to be ready when I was told they would be and, additionally, the quality of their work has, without

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I am reading these reviews and I have no idea what shoe shop you all are describing. I have takens dozens of pairs of shoes to Galtelli's in the last decade. I have never had my repairs not be ready when I went to pick them up. I have never had any issues with quality. I have never had any issues with service. Mr. Galtelli was a doll, his daughter is always nice to me and the black gentleman who does all the repairs is always respectful and kind. I've had them offer to do things while I waited. I've had them INSIST upon doing things while I waited, and then refuse to even charge me for what they did. I think these reviews are a bunch of trolls from a competing shoe shop or the daughter's former in-laws or ex-bff or some crap. This crap is just that: CRAP.

5
★★★★★

I am reading these reviews and I have no idea what shoe shop you all are describing. I have takens dozens of pairs of shoes to Galtelli's in the last decade. I have never had my repairs not be ready when I went to pick them up. I have never had any issues with quality. I have never had any issues with service. Mr. Galtelli was a doll, his daughter is always nice to me and the black gentleman who does all the repairs is always respectful and kind. I've had them offer to do things while I waited. I've had them INSIST upon doing things while I waited, and then refuse to even charge me for what they did. I think these reviews are a bunch of trolls from a competing shoe shop or the daughter's former in-laws or ex-bff or some crap. This crap is just that: CRAP.

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To the former customers of Galtelli's Shoe Repair:
I am Ralph's sister and former owner of The Cobbler Shoe Repair. I closed my shop when it was evident that my brother was dying and moved my shops contents to 1621 Union, the family owned Galtelli's Shoe Repair. We are not violent people. We believe in what is right and wrong and were under the false impression that folks were good.
While we were burying my brother, this blond person took posssession of the shop. It has been tied up in legallity and "waiting for a judge to get better" for almost three years. Our name and our business is being destroyed and our hands are tied.
My only hope is that when we are heard in court, we can rebuild what it took four generations to build and one blonde hussy to destroy.

5
★★★★★

To the former customers of Galtelli's Shoe Repair:
I am Ralph's sister and former owner of The Cobbler Shoe Repair. I closed my shop when it was evident that my brother was dying and moved my shops contents to 1621 Union, the family owned Galtelli's Shoe Repair. We are not violent people. We believe in what is right and wrong and were under the false impression that folks were good.
While we were burying my brother, this blond person took posssession of the shop. It has been tied up in legallity and "waiting for a judge to get better" for almost three years. Our name and our business is being destroyed and our hands are tied.
My only hope is that when we are heard in court, we can rebuild what it took four generations to build and one blonde hussy to destroy.

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I couldn't help noticing that virtually all the reviews of this once-exemplary business are bad - not that I'm surprised. I recently tooks a pair of sandals to Galtelli's to have a minor repair done. It was done poorly - well, actually incorrectly - and the repair failed. I returned to the store to have it redone and was told I could pick it up in a week. Fine with me. Back at the shop eleven days later I found the shoes hadn't been touched (they were still lying where he'd left them at drop-off), and was assured by the "shoemaker" that they would be ready the following day. Third trip, shoes were done - though sloppily. The shop's owner (I believe) demanded payment though I had already paid once for the repair that failed. That she didn't apologize for the week-late repair is a head-scratcher as well. When I explained that the work was a re-do, she implied that I was lying. To shorten this tale somewhat, she actually ended up calling me an "ugly motherf*cker" (I swear!) even after I paid (again) for the repair (to be fair, I had inferred that her way of doing business was bullsh*t.). The woman's name is Tracy (sp?), the shop is Ralph Galtelli Shoe Service on Union. It's a tragedy to see the sixty-year legacy of Henry and Ralph Galtelli being flushed down the toilet. No business acumen, no social skills, no grace, no class, and no service. Just awful.

1
★☆☆☆☆

I couldn't help noticing that virtually all the reviews of this once-exemplary business are bad - not that I'm surprised. I recently tooks a pair of sandals to Galtelli's to have a minor repair done. It was done poorly - well, actually incorrectly - and the repair failed. I returned to the store to have it redone and was told I could pick it up in a week. Fine with me. Back at the shop eleven days later I found the shoes hadn't been touched (they were still lying where he'd left them at drop-off), and was assured by the "shoemaker" that they would be ready the following day. Third trip, shoes were done - though sloppily. The shop's owner (I believe) demanded payment though I had already paid once for the repair that failed. That she didn't apologize for the week-late repair is a head-scratcher as well. When I explained that the work was a re-do, she implied that I was lying. To shorten this tale somewhat, she actually ended up calling me an "ugly motherf*cker" (I swear!) even after I paid (again) for the repair (to be fair, I had inferred that her way of doing business was bullsh*t.). The woman's name is Tracy (sp?), the shop is Ralph Galtelli Shoe Service on Union. It's a tragedy to see the sixty-year legacy of Henry and Ralph Galtelli being flushed down the toilet. No business acumen, no social skills, no grace, no class, and no service. Just awful.

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The so called Galtelli currently running the business is by name only and has no blood relationship to original founder, Henry nor his son Ralph. A true Galtelli knows how to treat people and provide superior service. My heart goes out to the family who's reputation is being ruined by such rudeness and poor service. The rude person behind the counter is there because of selfish greed and it would be best for all customers to not shadow the doorstep until rightful family owners are able to run the business the way it was intended.

2
★★★★★

The so called Galtelli currently running the business is by name only and has no blood relationship to original founder, Henry nor his son Ralph. A true Galtelli knows how to treat people and provide superior service. My heart goes out to the family who's reputation is being ruined by such rudeness and poor service. The rude person behind the counter is there because of selfish greed and it would be best for all customers to not shadow the doorstep until rightful family owners are able to run the business the way it was intended.

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Today I went to pick up a pair of shoes that Ibrought in to have a spot removed from the toe and to have them polished. They brought out my shoes and they had been trashed. They were supposed to call me 2 weeks ago to tell me they were ready, but didn't bother. The finish on the shoes appeared to have been rubbed with "0" steel wool which ruined them nor had they been polished. I told them I could not believe what they had done, to which they made no comment.
I told them they could keep them and shame on them for ruining Mr. Galtelli"s business. Later, a woman named Galtelli called and was furious that I had "disrespected" her employees, while offering no chance for me to state my case. Foul language and rudeness towards customers is her business plan. I have shopped there for 50 or more years and feel so sad that this long-established business has degraded to such a low level.Shame on them. I'm never going back.

0
★☆☆☆☆

Today I went to pick up a pair of shoes that Ibrought in to have a spot removed from the toe and to have them polished. They brought out my shoes and they had been trashed. They were supposed to call me 2 weeks ago to tell me they were ready, but didn't bother. The finish on the shoes appeared to have been rubbed with "0" steel wool which ruined them nor had they been polished. I told them I could not believe what they had done, to which they made no comment.
I told them they could keep them and shame on them for ruining Mr. Galtelli"s business. Later, a woman named Galtelli called and was furious that I had "disrespected" her employees, while offering no chance for me to state my case. Foul language and rudeness towards customers is her business plan. I have shopped there for 50 or more years and feel so sad that this long-established business has degraded to such a low level.Shame on them. I'm never going back.

Pros: worst shoe service in memphis

Cons: Don't waste your time

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Went to pick up the purse I left to be cleaned and polished. Two counter people went to get it, examined it with their backs to me in the back room. Came to the counter and I could see that the
purse looked the same as when I dropped it off. When I said so, the woman at counter denied it and challenged me refusing to even hand me my purse threatening me that I had to pay before I could touch it or get it back. When I called her on her unnecessary rudeness and my dissatisfaction with the job, the employee stated that she wasn't going to listen to anything I had to say and that they had been in business 63 years . I replied that I didn't care how many years they'd been in business this was not the way to treat customers and I was not satisfied, the woman said "not the way to treat a b*tch?" Needless to say it was the most shocking retail moment I have had. At this point I just wanted to pay and get out of there with my purse. After handing over my credit card I was threatened again, "I have your phone number so don't try to cancel this transaction." Bottom line: To get my purse back I was made to pay $27 for a job that looked undone and was verbally abused and threatened. I am more than dissatisfied. Notified the consumer agency when I got home who informed me the company currently has an "F" rating. I wish I'd known that before. Plan to warn everyone I know never to do business there.

0
★☆☆☆☆

Went to pick up the purse I left to be cleaned and polished. Two counter people went to get it, examined it with their backs to me in the back room. Came to the counter and I could see that the
purse looked the same as when I dropped it off. When I said so, the woman at counter denied it and challenged me refusing to even hand me my purse threatening me that I had to pay before I could touch it or get it back. When I called her on her unnecessary rudeness and my dissatisfaction with the job, the employee stated that she wasn't going to listen to anything I had to say and that they had been in business 63 years . I replied that I didn't care how many years they'd been in business this was not the way to treat customers and I was not satisfied, the woman said "not the way to treat a b*tch?" Needless to say it was the most shocking retail moment I have had. At this point I just wanted to pay and get out of there with my purse. After handing over my credit card I was threatened again, "I have your phone number so don't try to cancel this transaction." Bottom line: To get my purse back I was made to pay $27 for a job that looked undone and was verbally abused and threatened. I am more than dissatisfied. Notified the consumer agency when I got home who informed me the company currently has an "F" rating. I wish I'd known that before. Plan to warn everyone I know never to do business there.

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Our hopes and prayers are that justice will be served and the Galtelli's will be back in the shop soon. Again I apologize for the treatment you received as My Daddy would be so upset as to how His Business is being run by a person he did not even want in his Shop period.

2
★★★★★

Our hopes and prayers are that justice will be served and the Galtelli's will be back in the shop soon. Again I apologize for the treatment you received as My Daddy would be so upset as to how His Business is being run by a person he did not even want in his Shop period.

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galtelli's shoe service exhibited the worst customer service i have ever experienced. not only were their business practices questionable, they were incredibly rude. i had been a faithful customer of theirs for years and will never go back.

0
★☆☆☆☆

galtelli's shoe service exhibited the worst customer service i have ever experienced. not only were their business practices questionable, they were incredibly rude. i had been a faithful customer of theirs for years and will never go back.

 

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