Lustine Toyota Dodge

★★☆☆☆
38.6439 -77.2651
Map and Directions to Lustine Dodge

703-494-1800

14211 Jefferson Davis Hwy

Woodbridge, VA

22191

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About Lustine Toyota Dodge

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Reviews 1 - 12 of 12.
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On August 9th, I had stopped by Lustine Dealership to purchase a Vehicle. I and the Sales Rep (Tom Nguyen) had agreed on a car and on the Terms for a car loan. I was told I was approved for an Auto Loan with monthly payments of $278.00 and an interest of 5.3% with $200.00 down payment. I was satisfied with the purchase and drove back home to Richmond, Va, which is an hour and a half south of Woodbridge. On August 19th, Andre Smyth (Financial Rep), had called me to say that I would have to go back to the dealership and re-sign some paperwork. After work I decided to drive back up there to sign the papers and finalized the entire process. Mr. Smyth told me that the original contract was not approved due to the Auto Loan not being approved after all, and that I would have to then sign another contract since he had gotten me approved for another Auto Loan. I was satisfied with the chance to have another loan so I asked if anything had changed in terms, which Mr. Smyth said just a little. The new interest rate had doubled to a 10.5% and the monthly payments were now at $327.00. I told him that I didnt like the terms and that I could not afford the payments. He said that if I didnt sign this new contract I would be forced to return the vehicle immediately. I told him that I couldnt do that at the moment, since I had no other way to get back home to Richmond. I left pretty upset due to the fact that I would not be able keep the car and at the fact that Mr. Smyth was very un caring about the situation. I spend the week making arrangements to drop off the vehicle and to have a friend drive his vehicle on Saturday the 24th of August so that I could get back home. On Thursday the 22nd I called and left a voice mail message with Mr. Nguyen to inform him that I would be returning the vehicle as instructed by Mr. Smyth. On the 24th I arrived at Lustine at 11:00 AM to return the vehicle. I asked to see Mr. Nguyen and was directed to his location; he greeted me and introduced me to his Sales Manager. I explained what I was doing to him and that I would like my $200.00 down payment returned to me. He agreed to look into the situation and refund me the money. I waited in an office for an hour, and then Mr. Nguyen and his Sales Manager entered the office and told me that the car and original contract was worked on and that the car is mine. I was very surprised by all of this since I was under the impression that they were working to give me my refund. I told both of the Sales Men that I didnt want the car or their business and that I had not asked them to work up a new contract. I was very clear in telling them that I was not doing business with them after the terrible experience I had on Monday with Mr. Smyth. Spending the time driving, my gas and the stress of being told I would have to return the vehicle was too much. They even had Mr. Smyth enter the office and asked him if he had in deed say that if I didnt sign the contract I would have to return the car. He said yes, that I would have to return it if not signed. I felt better after Mr. Smyth confirmed what I had explained and thought it would over. The men decided to tell me that they had pulled some strings in order to get the contract approved again and that I would have to keep the car. I told them once again that I didnt ask for them to do this and that the contract as of Monday the 19th was not a valid contract. I told them I would be leaving and that I expect the issue to be over and done with. Then the Sales Manger followed me and began to tell me that I was under contract to them for the vehicle and that I could not leave. He became hostile and demeaning with me. I told him that I was not under any approved contract with them and that I would be going home now. I left the dealership very frustrated and upset over the treatment and entire ordeal with them.

1
★☆☆☆☆

On August 9th, I had stopped by Lustine Dealership to purchase a Vehicle. I and the Sales Rep (Tom Nguyen) had agreed on a car and on the Terms for a car loan. I was told I was approved for an Auto Loan with monthly payments of $278.00 and an interest of 5.3% with $200.00 down payment. I was satisfied with the purchase and drove back home to Richmond, Va, which is an hour and a half south of Woodbridge. On August 19th, Andre Smyth (Financial Rep), had called me to say that I would have to go back to the dealership and re-sign some paperwork. After work I decided to drive back up there to sign the papers and finalized the entire process. Mr. Smyth told me that the original contract was not approved due to the Auto Loan not being approved after all, and that I would have to then sign another contract since he had gotten me approved for another Auto Loan. I was satisfied with the chance to have another loan so I asked if anything had changed in terms, which Mr. Smyth said just a little. The new interest rate had doubled to a 10.5% and the monthly payments were now at $327.00. I told him that I didnt like the terms and that I could not afford the payments. He said that if I didnt sign this new contract I would be forced to return the vehicle immediately. I told him that I couldnt do that at the moment, since I had no other way to get back home to Richmond. I left pretty upset due to the fact that I would not be able keep the car and at the fact that Mr. Smyth was very un caring about the situation. I spend the week making arrangements to drop off the vehicle and to have a friend drive his vehicle on Saturday the 24th of August so that I could get back home. On Thursday the 22nd I called and left a voice mail message with Mr. Nguyen to inform him that I would be returning the vehicle as instructed by Mr. Smyth. On the 24th I arrived at Lustine at 11:00 AM to return the vehicle. I asked to see Mr. Nguyen and was directed to his location; he greeted me and introduced me to his Sales Manager. I explained what I was doing to him and that I would like my $200.00 down payment returned to me. He agreed to look into the situation and refund me the money. I waited in an office for an hour, and then Mr. Nguyen and his Sales Manager entered the office and told me that the car and original contract was worked on and that the car is mine. I was very surprised by all of this since I was under the impression that they were working to give me my refund. I told both of the Sales Men that I didnt want the car or their business and that I had not asked them to work up a new contract. I was very clear in telling them that I was not doing business with them after the terrible experience I had on Monday with Mr. Smyth. Spending the time driving, my gas and the stress of being told I would have to return the vehicle was too much. They even had Mr. Smyth enter the office and asked him if he had in deed say that if I didnt sign the contract I would have to return the car. He said yes, that I would have to return it if not signed. I felt better after Mr. Smyth confirmed what I had explained and thought it would over. The men decided to tell me that they had pulled some strings in order to get the contract approved again and that I would have to keep the car. I told them once again that I didnt ask for them to do this and that the contract as of Monday the 19th was not a valid contract. I told them I would be leaving and that I expect the issue to be over and done with. Then the Sales Manger followed me and began to tell me that I was under contract to them for the vehicle and that I could not leave. He became hostile and demeaning with me. I told him that I was not under any approved contract with them and that I would be going home now. I left the dealership very frustrated and upset over the treatment and entire ordeal with them.

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Beware of the bait and switch as I am finding out the hard way it is very true!!!!! Very unethical business practices appear to be the motto of this company! My daughter purchased a vehicle in May 2013 and her case is currently being reviewed by our law team! The initial problem began with Lustine not disclosing damage to the car. They claim they didn't have prior knowledge of the damage but we got two estimates from two different dealerships (one which was recommended and used by another Dodge dealership) and the damage is real!!!!! One estimate is over $2500.00 and the other one (from the Dodge recommended body shop) is over $3300.00. Check out the attorney generals' office for complaints before getting raked over the coals! My daughter also drove 6 hours to get the best deal based on the market! We have been harassed to an extent that you cannot believe! I am currently finishing my PhD in Organization and Management and when I graduate my first project will be to write a book on our horrible experience! Bring your popcorn because it will be a best seller based on the unbelievable chain of events that followed as I tried to assist my daughter in "fixing her very raw deal". They will not make things right!!!! I have e-mails and documents of the harassment, lies, threats, intimidation, and stalling techniques in hopes we will just go away! Oh I almost forgot they will try to get your personal information from your insurance agency in order to process loans if you refuse to give them the information they need! I proudly served my country for twenty years and am an honorably retired US Air Force Member! My daughter is now proudly serving in the West Virginia Air National Guard! Lustine has treated their veterans and women customers very dishonorably. They are bullies! But one thing they didn't count on is we are two battlefield trained women and with the help of a good lawyer, the attorney generals and better business bureaus help and forums like this we intend to ensure these unethical business processes are stopped and no one else becomes victim of their tactics!

1
★☆☆☆☆

Beware of the bait and switch as I am finding out the hard way it is very true!!!!! Very unethical business practices appear to be the motto of this company! My daughter purchased a vehicle in May 2013 and her case is currently being reviewed by our law team! The initial problem began with Lustine not disclosing damage to the car. They claim they didn't have prior knowledge of the damage but we got two estimates from two different dealerships (one which was recommended and used by another Dodge dealership) and the damage is real!!!!! One estimate is over $2500.00 and the other one (from the Dodge recommended body shop) is over $3300.00. Check out the attorney generals' office for complaints before getting raked over the coals! My daughter also drove 6 hours to get the best deal based on the market! We have been harassed to an extent that you cannot believe! I am currently finishing my PhD in Organization and Management and when I graduate my first project will be to write a book on our horrible experience! Bring your popcorn because it will be a best seller based on the unbelievable chain of events that followed as I tried to assist my daughter in "fixing her very raw deal". They will not make things right!!!! I have e-mails and documents of the harassment, lies, threats, intimidation, and stalling techniques in hopes we will just go away! Oh I almost forgot they will try to get your personal information from your insurance agency in order to process loans if you refuse to give them the information they need! I proudly served my country for twenty years and am an honorably retired US Air Force Member! My daughter is now proudly serving in the West Virginia Air National Guard! Lustine has treated their veterans and women customers very dishonorably. They are bullies! But one thing they didn't count on is we are two battlefield trained women and with the help of a good lawyer, the attorney generals and better business bureaus help and forums like this we intend to ensure these unethical business processes are stopped and no one else becomes victim of their tactics!

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This place is horrible. Not only does the general manager have time to do his job and talk to customers who have trouble and pawns the person off to some one on his staff, they tell you, you are getting something and you end up getting a different vehicl. This place needs to be shut down. My wife an I went in there looking for 2 new cars. Our salesmen who was less then impressive could not help up. My wife asked to see a few cars they had on line and we were told they were all sold out. We then foudn one we like and they said they do not have the car we wanted in stock but they have a red one. We ended up buying the red one. We were told the car was a 2013 and it also had sattlelight radio. The next day my wife finds out not only the car is a 2012 but it does not have sattlelight radio. The dealership tried to make it up by offering us oil changes and a remote start but would do nothing about selling us a 2012 and not a 2012. Be very careful with this dealership. They are a big false advertisement. They do not have the best prices and inventory in town and they can be beat. Good luck trying to get any help with this dealership. Finally the GM has comments on this site saying he is willing to help there another lie there.

1
★☆☆☆☆

This place is horrible. Not only does the general manager have time to do his job and talk to customers who have trouble and pawns the person off to some one on his staff, they tell you, you are getting something and you end up getting a different vehicl. This place needs to be shut down. My wife an I went in there looking for 2 new cars. Our salesmen who was less then impressive could not help up. My wife asked to see a few cars they had on line and we were told they were all sold out. We then foudn one we like and they said they do not have the car we wanted in stock but they have a red one. We ended up buying the red one. We were told the car was a 2013 and it also had sattlelight radio. The next day my wife finds out not only the car is a 2012 but it does not have sattlelight radio. The dealership tried to make it up by offering us oil changes and a remote start but would do nothing about selling us a 2012 and not a 2012. Be very careful with this dealership. They are a big false advertisement. They do not have the best prices and inventory in town and they can be beat. Good luck trying to get any help with this dealership. Finally the GM has comments on this site saying he is willing to help there another lie there.

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I have now purchased 14 vehicals and dealing with Lustine has by far been the worst experice in my life. Started off poorly with their sales manager offering me 10k under KBB value for my trade in, but I know they are trying to make a buck and can accept that. Then after I bought my brand new Jeep, it sat in the detail shop for over an hour for a wash. When I went to investigate why, it was because their "professional" detailers decided to remove half of the special edition decals on my new vehical. An hour later I finally get my new Jeep (with decals missing) only to find out their finance department screwed up my temporary registraion (registered it under the wrong name). 2 months later I get a 100 dollar ticket becasue my temp tags expired. I call the dealership to find out what is taking so long, turns out they lost the copy of my drivers lisense and forgot to call me to get new ones. I ask Danielle Bowers to cover the cost of the ticket due to expired registation, she bluntly says no. So I called the manager Mark Engle and leave 2 messages, of which neither is returned. Danielle Bowers promised to fax me a new temp tag and I send her a copy of my DL so she can get STARTED on my tags. Fax never shows... 14 phone calls and empty promises, later I finally get a second temp tag. A month later, my temp tags expire again. I call again, only to find out now they lost a copy of my insurance. I send that info off, again, so they can START my tags application. Month four rolls arounds and I finally get my tags in the mail, only to find out they registered my new Jeep in the wrong state. So then I had to order new tags myself from the correct state and request a refund from the incorrect state.

1
★☆☆☆☆

I have now purchased 14 vehicals and dealing with Lustine has by far been the worst experice in my life. Started off poorly with their sales manager offering me 10k under KBB value for my trade in, but I know they are trying to make a buck and can accept that. Then after I bought my brand new Jeep, it sat in the detail shop for over an hour for a wash. When I went to investigate why, it was because their "professional" detailers decided to remove half of the special edition decals on my new vehical. An hour later I finally get my new Jeep (with decals missing) only to find out their finance department screwed up my temporary registraion (registered it under the wrong name). 2 months later I get a 100 dollar ticket becasue my temp tags expired. I call the dealership to find out what is taking so long, turns out they lost the copy of my drivers lisense and forgot to call me to get new ones. I ask Danielle Bowers to cover the cost of the ticket due to expired registation, she bluntly says no. So I called the manager Mark Engle and leave 2 messages, of which neither is returned. Danielle Bowers promised to fax me a new temp tag and I send her a copy of my DL so she can get STARTED on my tags. Fax never shows... 14 phone calls and empty promises, later I finally get a second temp tag. A month later, my temp tags expire again. I call again, only to find out now they lost a copy of my insurance. I send that info off, again, so they can START my tags application. Month four rolls arounds and I finally get my tags in the mail, only to find out they registered my new Jeep in the wrong state. So then I had to order new tags myself from the correct state and request a refund from the incorrect state.

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For six years we have been coming to Lustine. I'm done. The service sucks and all employees are rude. They dont trully live up to the "auto for life" claim. The sales people are like vultures; make sure you don't give them your phone number or email. Take your business elsewhere. Lustine makes MOPAR look bad.

1
★☆☆☆☆

For six years we have been coming to Lustine. I'm done. The service sucks and all employees are rude. They dont trully live up to the "auto for life" claim. The sales people are like vultures; make sure you don't give them your phone number or email. Take your business elsewhere. Lustine makes MOPAR look bad.

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I bought a 2006 dodge magnum R/T back in January. A month after I got it it started stalling out at the stoplights. I took it in and they said they could find no problems, so the reset the computers and gave it back. I was able to drive it for two days before the problem returned. They then told me that the transmission control module needed to be replaced. That cost me around $300. The car worked aproxamatly one week. The problem returned, and after multiple attemps they keep telling me something different when I come in. First they tell me that I need to bring it back when the "check engine light" came on. I have done so on multiple occasions and they then tell me that " they could not replicate the problem" even though I cannot make it two miles without it stalling out. I have tried to talk to multiple managers and none of them care. The only time anybody showed any interest is when I just tried to trade it back and get a different one(they did however give me $4000 less then I bought it for for trade in, I guess they consider that being nice?) as it turns out the bank would not approve that loan so I am stuck with the magnum. the manager Actualy left a phone number for people to call him and complain, I left a massage and am waiting to hear back. Since they obviously don't care, I have been going to different sites trying to give them the worst rating possible. Why not? They don't care that they screwed me over.

1
★☆☆☆☆

I bought a 2006 dodge magnum R/T back in January. A month after I got it it started stalling out at the stoplights. I took it in and they said they could find no problems, so the reset the computers and gave it back. I was able to drive it for two days before the problem returned. They then told me that the transmission control module needed to be replaced. That cost me around $300. The car worked aproxamatly one week. The problem returned, and after multiple attemps they keep telling me something different when I come in. First they tell me that I need to bring it back when the "check engine light" came on. I have done so on multiple occasions and they then tell me that " they could not replicate the problem" even though I cannot make it two miles without it stalling out. I have tried to talk to multiple managers and none of them care. The only time anybody showed any interest is when I just tried to trade it back and get a different one(they did however give me $4000 less then I bought it for for trade in, I guess they consider that being nice?) as it turns out the bank would not approve that loan so I am stuck with the magnum. the manager Actualy left a phone number for people to call him and complain, I left a massage and am waiting to hear back. Since they obviously don't care, I have been going to different sites trying to give them the worst rating possible. Why not? They don't care that they screwed me over.

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0 out of 1 people found this review helpful.

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I purchased a used vehicle in July, 2010. In good faith I accepted the service they claimed to have performed on the vehicle prior to sale. This service include brakes, filters, etc. Within eight months and less than 10,000 miles, not only do the brakes fail but so do the calipers. When I complained about this, the general manager and a used car manager replied that is sounded like normal wear and tear. It is not possible to destroy the brakes and calipers in such a short time! I explained that I travel back and forth to work and even pick up my disabled child on my way home. On a heavy travel week I don't normally exceed 200 miles. They shook their heads and replied maybe but we do not know your driving habits! This is very unacceptable. This is the second time I purchased a vehicle there and I will never go back and am in the process of warning all the email discussion groups I belong too.

1
★☆☆☆☆

I purchased a used vehicle in July, 2010. In good faith I accepted the service they claimed to have performed on the vehicle prior to sale. This service include brakes, filters, etc. Within eight months and less than 10,000 miles, not only do the brakes fail but so do the calipers. When I complained about this, the general manager and a used car manager replied that is sounded like normal wear and tear. It is not possible to destroy the brakes and calipers in such a short time! I explained that I travel back and forth to work and even pick up my disabled child on my way home. On a heavy travel week I don't normally exceed 200 miles. They shook their heads and replied maybe but we do not know your driving habits! This is very unacceptable. This is the second time I purchased a vehicle there and I will never go back and am in the process of warning all the email discussion groups I belong too.

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0 out of 1 people found this review helpful.

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Hello, my name is Mike Engle and I am the General Manager at Lsutine Chrysler JEEP and Dodge. I have seen numerous reviews mentioning salespeople at Lustine. I apologize to anyone who has anything negative to say about the company, because we truly do care about our customers, and I am sorry you did not get to experience that. I have worked for several local dealerships, and can assure you that this company truly cares about its customers from the top all the way down. We are not perfect, but it is our goal to have every customer leave 100% satisfied with their experience. Unfortunately, there are customers that I have personally met that despite our best efforts, we were never ever able to see eye to eye. We are a business, and yes our customers are more important than anything. For anyone that needs any assistance or feels they were not treated properly, please contact me directly at 571-435-0075.

5
★★★★★

Hello, my name is Mike Engle and I am the General Manager at Lsutine Chrysler JEEP and Dodge. I have seen numerous reviews mentioning salespeople at Lustine. I apologize to anyone who has anything negative to say about the company, because we truly do care about our customers, and I am sorry you did not get to experience that. I have worked for several local dealerships, and can assure you that this company truly cares about its customers from the top all the way down. We are not perfect, but it is our goal to have every customer leave 100% satisfied with their experience. Unfortunately, there are customers that I have personally met that despite our best efforts, we were never ever able to see eye to eye. We are a business, and yes our customers are more important than anything. For anyone that needs any assistance or feels they were not treated properly, please contact me directly at 571-435-0075.

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0 out of 1 people found this review helpful.

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I haven't really tried to puchase a vehicle there but have brought my Jeep in for repair.

I refuse to take my car to anyone but Larry. I can trust him- and I know he won't oversell me.

Because I CAN trust his judgement I will bring all of my business there... if he lied to me I just would have went somewhere else and never brought it back.

I don't know about anyone else there... went to Orisman- HATED it... went to Lustine- found Larry- now I'm hooked!

I won't even go to anyone else!

4
★★★★☆

I haven't really tried to puchase a vehicle there but have brought my Jeep in for repair.

I refuse to take my car to anyone but Larry. I can trust him- and I know he won't oversell me.

Because I CAN trust his judgement I will bring all of my business there... if he lied to me I just would have went somewhere else and never brought it back.

I don't know about anyone else there... went to Orisman- HATED it... went to Lustine- found Larry- now I'm hooked!

I won't even go to anyone else!

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Last year my wife got a '07 Dodge Charger and was happy with it. About 4 moths later I decided to get a '07 Dodge Nitro R/T. Turns out the Nitro is a piece of crap. I had problems with the brakes making a moaning noise and had it back to the dealer 5 times and was always given the run around; this is a "normal operating condition of the vehicle" etc... There was clearly a problem. I was told one time by a service rep there was a problem and it would be fixed (I think on the 3rd visit) That service rep then disappeared and was no longer there. Steve Kane, the service manager was the one with the final say and my problem was never fixed.

I tried to call the 1-800 customer service number for Dodge, but that turned out to be a even bigger joke! Totally Useless. I was helped by Jessica (no last name would not give one). The bottom line of that conversation was; "our service managers are our eyes and ears in the field we go with what they say." Well what happens if you don't agree with the service managers assessment? Who do I talk to then? A: "There is no one else to talk too." Do you have a supervisor I can talk to? A: He will not take your call and said the service manager is the final say." That is Dodge's customer service. I took it to another dealer, but the first dealer had "black balled" my file and I was told the same line at dealer #2.

With less than 10,000 miles on the car, less than 1 year old, I traded it in (for a loss) and got a new Honda Accord. I was just sick and tired of the run around and the total crap service and having a new car that was always in the shop. I looked on line a week after I got rid of the Nitro and found it for sale "Car fax certified 1 owner, low miles, NEW BRAKES, every option..." So I was not crazy at all, to make the car sellable they had to replace the rear brakes completely, rotors, pads everything!

Maybe I could have kept fighting, but I just did not want to own a Dodge after my experience with their idea of "service." Do not do business with Lustine or with Dodge. I will be happy with my Honda with no problems and the highest quality rating from consumer reports.

1
★☆☆☆☆

Last year my wife got a '07 Dodge Charger and was happy with it. About 4 moths later I decided to get a '07 Dodge Nitro R/T. Turns out the Nitro is a piece of crap. I had problems with the brakes making a moaning noise and had it back to the dealer 5 times and was always given the run around; this is a "normal operating condition of the vehicle" etc... There was clearly a problem. I was told one time by a service rep there was a problem and it would be fixed (I think on the 3rd visit) That service rep then disappeared and was no longer there. Steve Kane, the service manager was the one with the final say and my problem was never fixed.

I tried to call the 1-800 customer service number for Dodge, but that turned out to be a even bigger joke! Totally Useless. I was helped by Jessica (no last name would not give one). The bottom line of that conversation was; "our service managers are our eyes and ears in the field we go with what they say." Well what happens if you don't agree with the service managers assessment? Who do I talk to then? A: "There is no one else to talk too." Do you have a supervisor I can talk to? A: He will not take your call and said the service manager is the final say." That is Dodge's customer service. I took it to another dealer, but the first dealer had "black balled" my file and I was told the same line at dealer #2.

With less than 10,000 miles on the car, less than 1 year old, I traded it in (for a loss) and got a new Honda Accord. I was just sick and tired of the run around and the total crap service and having a new car that was always in the shop. I looked on line a week after I got rid of the Nitro and found it for sale "Car fax certified 1 owner, low miles, NEW BRAKES, every option..." So I was not crazy at all, to make the car sellable they had to replace the rear brakes completely, rotors, pads everything!

Maybe I could have kept fighting, but I just did not want to own a Dodge after my experience with their idea of "service." Do not do business with Lustine or with Dodge. I will be happy with my Honda with no problems and the highest quality rating from consumer reports.

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I have used this place a few times, and I always felt bad afterwords. I took my van in a few years ago for an intermittent dash problem as well as a new engine problem. They said they fixed both, but it was very expensive and part of the engine problem was identified as being a part that was deliberately cut by someone. I have no enemies and my car is always locked, so I cannot fathom that someone would randomly pick my car, break in, cut the part, and not take or disturb anything else.Shortly thereafter, the dash problem was back, they kept it a few days. Admitted they weren't sure what it was. Put in an unrequested but uncharged for battery.Weeks later dash problem still occurring. This time they stated it needed a new/expensive computer. When I picked it up, the bill did not really represent this, so I doubt it was replaced.Whenever I would take the car in, they would keep it until the end of the day, then leave a message to pick it up. When we would get there the repair staff would be gone and the woman who took care of invoices could not answer our questions.When dash problem continued at intervals, thy told me they didn't know what it was and to not bring it back until it totally malfunctioned. When this happened, I tried to get a local place to help me. They stated I had to take it to a dealer although they identified a code of what was wrong.Back I went. With code and past records, they were able to identify an entirely different/expensive problem and repair it. The service manager was a woman this time, and I think I would trust her it the future. But I will never go back.After at least a year, wasted time, frustration, and a lot of money it was finally fixedI will never buy another Dodge van, as I don't want this place to be my local dealer.

1
★☆☆☆☆

I have used this place a few times, and I always felt bad afterwords. I took my van in a few years ago for an intermittent dash problem as well as a new engine problem. They said they fixed both, but it was very expensive and part of the engine problem was identified as being a part that was deliberately cut by someone. I have no enemies and my car is always locked, so I cannot fathom that someone would randomly pick my car, break in, cut the part, and not take or disturb anything else.Shortly thereafter, the dash problem was back, they kept it a few days. Admitted they weren't sure what it was. Put in an unrequested but uncharged for battery.Weeks later dash problem still occurring. This time they stated it needed a new/expensive computer. When I picked it up, the bill did not really represent this, so I doubt it was replaced.Whenever I would take the car in, they would keep it until the end of the day, then leave a message to pick it up. When we would get there the repair staff would be gone and the woman who took care of invoices could not answer our questions.When dash problem continued at intervals, thy told me they didn't know what it was and to not bring it back until it totally malfunctioned. When this happened, I tried to get a local place to help me. They stated I had to take it to a dealer although they identified a code of what was wrong.Back I went. With code and past records, they were able to identify an entirely different/expensive problem and repair it. The service manager was a woman this time, and I think I would trust her it the future. But I will never go back.After at least a year, wasted time, frustration, and a lot of money it was finally fixedI will never buy another Dodge van, as I don't want this place to be my local dealer.

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.

I attempted to purchase an Echo from this Dodge & Toyota dealer. The salespeople were uninterested even though I was serious about my purchase. When we finally got down to drawing up the contract, the salesman went "in back to talk to the manager" and came back... with DIFFERENT NUMBERS printed on my contract.

I will NEVER do business with these people again.

1
★☆☆☆☆

I attempted to purchase an Echo from this Dodge & Toyota dealer. The salespeople were uninterested even though I was serious about my purchase. When we finally got down to drawing up the contract, the salesman went "in back to talk to the manager" and came back... with DIFFERENT NUMBERS printed on my contract.

I will NEVER do business with these people again.

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