Chops On The Lake

★☆☆☆☆

About Chops On The Lake

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Food

Food
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Went to chops with family (11 people) and had reservations for 6:00pm on a Sunday evening. The restaurant was about 25% full and appeared to have plenty of staff available. We were seated right away, placed a drink and appetizer order. Received our drinks about 8 minutes later and placed our meal orders. About 40 minutes after that we finally received our appetizers and were told that our meals would be up shortly. At around 7:25 the owner came to the table and informed us that three of the entrees were unavailable and (3) people that had ordered them would need to change their order. At 8:30 we decided that we would leave the restaurant and try to go elsewhere. The wait staff assured us it would be about "3 minutes more", so we decided we would stay. About 12 minutes later 2 of the 11 family members finally got their dinners. Over the next 45 minutes the rest of the dinners came to the table. Several of the items that had been ordered had been substituted with other items without our knowledge. Several of the entrees were over cooked and inedible. Others were not done as requested and most came cold. When we finally got to see the owner who had been, by this time avoiding us, he became defensive and rude, and refused to even discuss the issues. Although the restaurant appears to be appealing it by far was the worst experience ever by all who were there that evening and should be avoided by everyone else. It?s a shame because a good restaurant would be an asset at that location. We would recommend that you avoid this restaurant and dine anywhere but here!!!!!!

0
★☆☆☆☆

Went to chops with family (11 people) and had reservations for 6:00pm on a Sunday evening. The restaurant was about 25% full and appeared to have plenty of staff available. We were seated right away, placed a drink and appetizer order. Received our drinks about 8 minutes later and placed our meal orders. About 40 minutes after that we finally received our appetizers and were told that our meals would be up shortly. At around 7:25 the owner came to the table and informed us that three of the entrees were unavailable and (3) people that had ordered them would need to change their order. At 8:30 we decided that we would leave the restaurant and try to go elsewhere. The wait staff assured us it would be about "3 minutes more", so we decided we would stay. About 12 minutes later 2 of the 11 family members finally got their dinners. Over the next 45 minutes the rest of the dinners came to the table. Several of the items that had been ordered had been substituted with other items without our knowledge. Several of the entrees were over cooked and inedible. Others were not done as requested and most came cold. When we finally got to see the owner who had been, by this time avoiding us, he became defensive and rude, and refused to even discuss the issues. Although the restaurant appears to be appealing it by far was the worst experience ever by all who were there that evening and should be avoided by everyone else. It?s a shame because a good restaurant would be an asset at that location. We would recommend that you avoid this restaurant and dine anywhere but here!!!!!!

Pros: good location on the lake

Cons: food, service,

 

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