Sarat Ford Lincoln

★★★☆☆
  • 245 Springfield St

    Agawam, MA 01001

    Map & Directions
  • 413-786-0430

Automotive

Automotive
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3.4444 9
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Avoid this dealership at all cost. We thought buying American would be the way to go but we were wrong. They had no difficultly selling us a new car but they have a really hard time standing behind their product. After 100 miles pieces started to fall off, after a few thousand we got our first recall and now only after 40,000 miles we are experiencing electrical problems that have disabled our vehicle completely. It's taken them days to figure out the problem-I figured it out in seconds by googling the issues we were having. Corporate says the local dealership can wave the fee to repair it and stand by their product. They have opted not to. Shameful.

1
★☆☆☆☆

Avoid this dealership at all cost. We thought buying American would be the way to go but we were wrong. They had no difficultly selling us a new car but they have a really hard time standing behind their product. After 100 miles pieces started to fall off, after a few thousand we got our first recall and now only after 40,000 miles we are experiencing electrical problems that have disabled our vehicle completely. It's taken them days to figure out the problem-I figured it out in seconds by googling the issues we were having. Corporate says the local dealership can wave the fee to repair it and stand by their product. They have opted not to. Shameful.

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I didn't end up buying my car here, but I had a very good experience when I went there to look and test drive vehicles there. My sales person was knowledgeable and friendly, and understood the need to get a good price. The owner was walking around and saying hello to people and introducing himself, and he struck me as a regular grandpa kind of guy in his tailored shirt and jeans. I loved the Escape, but ended up with a Kia instead, but if I were to buy something else, it would have been a Ford from this place. Very real, nice, down to earth people.

5
★★★★★

I didn't end up buying my car here, but I had a very good experience when I went there to look and test drive vehicles there. My sales person was knowledgeable and friendly, and understood the need to get a good price. The owner was walking around and saying hello to people and introducing himself, and he struck me as a regular grandpa kind of guy in his tailored shirt and jeans. I loved the Escape, but ended up with a Kia instead, but if I were to buy something else, it would have been a Ford from this place. Very real, nice, down to earth people.

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After dealing with an ordering fiasco from another competing dealership, my research showed that Sarat Ford had the specific model vehicle I was intending to purchase. Being an hour and a half away, I communicated first via email and later via telephone with Tiffany Brennan to ensure the vehicle was in their possession, as my loan was 100% ready to go. I was ensured 3 separate times that the vehicle was on the lot and ready and that it would be prepared for me upon arrival. I packed up the 3 year old, cleaned my trade-in, and hit the road. $15 in gas, $3 in tolls and an hour later, I get a phone call from another salesman to tell me the car WAS NOT ON THE LOT and wasn't expected in anytime soon. As you may imagine, this is insulting treatment and an incompetent way to run a business.

1
★☆☆☆☆

After dealing with an ordering fiasco from another competing dealership, my research showed that Sarat Ford had the specific model vehicle I was intending to purchase. Being an hour and a half away, I communicated first via email and later via telephone with Tiffany Brennan to ensure the vehicle was in their possession, as my loan was 100% ready to go. I was ensured 3 separate times that the vehicle was on the lot and ready and that it would be prepared for me upon arrival. I packed up the 3 year old, cleaned my trade-in, and hit the road. $15 in gas, $3 in tolls and an hour later, I get a phone call from another salesman to tell me the car WAS NOT ON THE LOT and wasn't expected in anytime soon. As you may imagine, this is insulting treatment and an incompetent way to run a business.

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My wife and I were recently looking to purchase either a Ford Edge or a Jeep Grand Cherokee. When going to see the Edge's at Sarat Ford, we coincidentally fell upon a used Jeep Grand Cherokee that we fell in love with. We purchased the Jeep for a great deal when compared to other local dealerships selling the same model and trim (2006 Overland Edition). Over the next week, we had several major issues from a check engine light coming on, a constantly failing navigation system (computer error), squeaking brakes, and body damage that we had not originally noticed. When approaching Don (our salesman) and Bill (used car manager) with our problems, with no hesitation, they replied "we'll take care of it!"

Since, they have provided us a 2010 Edge for free while they repaired EVERYTHING (including motor parts affecting engine light and replacement of front bumper)... and even returned the Jeep with a full tank of gas (although I dropped it off near empty). At this point, they have had to send out the navigation to get it repaired by a specialist? something I doubt is going to be a minimal bill. They have gone above and beyond; I would recommend anyone to purchase a used car from them! It is nice to know where we will be going for the purchase of our next vehicle!

5
★★★★★

My wife and I were recently looking to purchase either a Ford Edge or a Jeep Grand Cherokee. When going to see the Edge's at Sarat Ford, we coincidentally fell upon a used Jeep Grand Cherokee that we fell in love with. We purchased the Jeep for a great deal when compared to other local dealerships selling the same model and trim (2006 Overland Edition). Over the next week, we had several major issues from a check engine light coming on, a constantly failing navigation system (computer error), squeaking brakes, and body damage that we had not originally noticed. When approaching Don (our salesman) and Bill (used car manager) with our problems, with no hesitation, they replied "we'll take care of it!"

Since, they have provided us a 2010 Edge for free while they repaired EVERYTHING (including motor parts affecting engine light and replacement of front bumper)... and even returned the Jeep with a full tank of gas (although I dropped it off near empty). At this point, they have had to send out the navigation to get it repaired by a specialist? something I doubt is going to be a minimal bill. They have gone above and beyond; I would recommend anyone to purchase a used car from them! It is nice to know where we will be going for the purchase of our next vehicle!

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We've rented here a few times with a bunch of friends for trips into NYC (Brooklyn Tab). The vans are always nice and clean, late models and a pleasure to drive. The people in the office are very nice to deal with but I do think the prices are on the higher side. Still, when you need a big van elsewhere, they're not always available. Here, they usually are.

4
★★★★☆

We've rented here a few times with a bunch of friends for trips into NYC (Brooklyn Tab). The vans are always nice and clean, late models and a pleasure to drive. The people in the office are very nice to deal with but I do think the prices are on the higher side. Still, when you need a big van elsewhere, they're not always available. Here, they usually are.

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the rental service for cars at this location is good. Staff is friendly and helpuful. Prices are reasonable. A good selection of cars and models. No pressure for additional insuracne, i would recommend this place.

3
★★★☆☆

the rental service for cars at this location is good. Staff is friendly and helpuful. Prices are reasonable. A good selection of cars and models. No pressure for additional insuracne, i would recommend this place.

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Purchased a new vehicle and dealt directly with sales manager Aaron Coon. The overall experience could not have gone any smoother. Also, I had already arranged financing and Sarat "made me an offer I couldn't refuse". They beat my Bank by Two Percent. I Highly recommend Sarat for new car sales.

4
★★★★☆

Purchased a new vehicle and dealt directly with sales manager Aaron Coon. The overall experience could not have gone any smoother. Also, I had already arranged financing and Sarat "made me an offer I couldn't refuse". They beat my Bank by Two Percent. I Highly recommend Sarat for new car sales.

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Sarat Ford is a good family owned business that has been in West Springfield for many, many years. They are honest people who provide good service and fair prices. It's also an excellent place to get any parts that you need!

4
★★★★☆

Sarat Ford is a good family owned business that has been in West Springfield for many, many years. They are honest people who provide good service and fair prices. It's also an excellent place to get any parts that you need!

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We purchased a vehicle from Sarat Ford and had a great experience. We dealt directly with Jeff Sarat who was fabulous. Everything went like clockwork and we are very pleased with our vehicle. We also felt like the price was fair. We recently had some work done at the auto body shop. The repair was flawless and looks good as new. Jack who runs the auto body shop was great, however we did feel whenever we called for an update the woman answering the phone was not very polite and we would always just get the response "We will call you when it is ready." They should consider replacing her with someone a bit more cordial.

4
★★★★☆

We purchased a vehicle from Sarat Ford and had a great experience. We dealt directly with Jeff Sarat who was fabulous. Everything went like clockwork and we are very pleased with our vehicle. We also felt like the price was fair. We recently had some work done at the auto body shop. The repair was flawless and looks good as new. Jack who runs the auto body shop was great, however we did feel whenever we called for an update the woman answering the phone was not very polite and we would always just get the response "We will call you when it is ready." They should consider replacing her with someone a bit more cordial.

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