Banfield Pet Hospital

★★☆☆☆
  • 17677 Haggerty Road

    Northville, MI 48168

    Map & Directions
  • 248-449-6887

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-Sa 7am-7pm, Su Closed
Phones
  • Fax (248-449-6632)
Year Established
  • 2004

Pets & Animals

Pets & Animals
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If you value competence and professionalism - go elsewhere. Dr. Isaacson and her husband, Jerry Holcomb are the owners of this franchise. Dr. Isaacson did not listen to me and was incompetent in her diagnosis of my dog to where it almost cost my Dobe her life. I had to take her to an emergency vet and spend thousands more dollars had Dr. Isaacson diagnose my dog properly and listen to me in the first place. I asked her and her husband to reimburse me my costs - they refused. I took Dr. Isaacson to small claims court - because she didn't want to do the right thing. So, she hires a malpractice attorney who essentially strong arms me into dropping my case. Jerry Holcomb has been argumentative with me and went so far as to send a very nasty email to a friend of mine who wrote an article about my Doberman's treatment at their facility. So, like I said if you value competence and professionalism - go elsewhere.

1
★☆☆☆☆

If you value competence and professionalism - go elsewhere. Dr. Isaacson and her husband, Jerry Holcomb are the owners of this franchise. Dr. Isaacson did not listen to me and was incompetent in her diagnosis of my dog to where it almost cost my Dobe her life. I had to take her to an emergency vet and spend thousands more dollars had Dr. Isaacson diagnose my dog properly and listen to me in the first place. I asked her and her husband to reimburse me my costs - they refused. I took Dr. Isaacson to small claims court - because she didn't want to do the right thing. So, she hires a malpractice attorney who essentially strong arms me into dropping my case. Jerry Holcomb has been argumentative with me and went so far as to send a very nasty email to a friend of mine who wrote an article about my Doberman's treatment at their facility. So, like I said if you value competence and professionalism - go elsewhere.

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If I could leave 0 stars I would! The vet tech was nice, but didnt listen to me at all! I have a Rottie who gets very antsy and somewhat uncontrollable when he cant see me. I told the vet and the tech that he couldnt be taken in the back to get his shots, and suggested a way that has always worked for me in the past. They didnt listen to me at all!! They told me they would have to charge me to sedate him to give him shots (extra 60$) so i was standing in the doorway of the room talking to my husband about switching vets, when the "owner" Gerald decided to get into my conversation and have an attitude with me, and when i told him that i was talking with my husband, not him he proceeded to tell me to take my dogs and get the f*** out of his office, and in front of other customers!!! I could not believe that a "professional" would act in such a way, it was appalling! Please, save yourself the trouble and find another vet! This one is a complete JOKE!

1
★☆☆☆☆

If I could leave 0 stars I would! The vet tech was nice, but didnt listen to me at all! I have a Rottie who gets very antsy and somewhat uncontrollable when he cant see me. I told the vet and the tech that he couldnt be taken in the back to get his shots, and suggested a way that has always worked for me in the past. They didnt listen to me at all!! They told me they would have to charge me to sedate him to give him shots (extra 60$) so i was standing in the doorway of the room talking to my husband about switching vets, when the "owner" Gerald decided to get into my conversation and have an attitude with me, and when i told him that i was talking with my husband, not him he proceeded to tell me to take my dogs and get the f*** out of his office, and in front of other customers!!! I could not believe that a "professional" would act in such a way, it was appalling! Please, save yourself the trouble and find another vet! This one is a complete JOKE!

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1 out of 1 people found this review helpful.

Business Response:

We apologize that your visit to one of our hospitals has left you feeling this way. We strive to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. Thank you for providing this feedback and for bringing this to our attention. We are currently unaware of this situation and would like the opportunity to speak with you directly to gather more information. Please give us a call at 877-500-2288.
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I would look to another veterinary clinic if I were you. There are better one's than Banfield. Novi Veterinary clinic is a better spot and has a really friendly staff.

2
★★☆☆☆

I would look to another veterinary clinic if I were you. There are better one's than Banfield. Novi Veterinary clinic is a better spot and has a really friendly staff.

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1 out of 1 people found this review helpful.

.

They were great. I had a very sick cat and because of them she is still with me today. They went out of their way to help us out, and I am very appreciative.

5
★★★★★

They were great. I had a very sick cat and because of them she is still with me today. They went out of their way to help us out, and I am very appreciative.

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.

I feel the same as the others about this location. My experience was they were all about money and do not really care for animals. One technician was pleasant but most I found were rude and the vet does not come off as a very warm animal loving person. My cat is terrified when I take her there if can even get in the carrier to go there.

2
★★☆☆☆

I feel the same as the others about this location. My experience was they were all about money and do not really care for animals. One technician was pleasant but most I found were rude and the vet does not come off as a very warm animal loving person. My cat is terrified when I take her there if can even get in the carrier to go there.

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1 out of 1 people found this review helpful.

.

Staff is nice, place is very clean. I had a good first visit, with the vet in the room with me during the exam of my dog. But, the second visit was just bad. The vet never showed his/her face. Rather than come into the exam room with us, the staff took my dog into a second exam room to see the vet, then brought him back into my exam room and relayed the vet's findings to me. I never got to speak to the vet, and wondered if there really was a vet there at all. This second "vet's" exam contradicted the first vet's exam that I witnessed. Also, for routine diagnostic work, they wanted to charge me nearly $800 for a full workup on my 12 year old purebred beagle. When we went to a different vet for a second opinion, the work up cost $150. (not that the fees were different, just that the second-opinion vet found many of the other vet's diagnostics unneccesary). Left a bad taste in my mouth, we switched vets.

2
★★☆☆☆

Staff is nice, place is very clean. I had a good first visit, with the vet in the room with me during the exam of my dog. But, the second visit was just bad. The vet never showed his/her face. Rather than come into the exam room with us, the staff took my dog into a second exam room to see the vet, then brought him back into my exam room and relayed the vet's findings to me. I never got to speak to the vet, and wondered if there really was a vet there at all. This second "vet's" exam contradicted the first vet's exam that I witnessed. Also, for routine diagnostic work, they wanted to charge me nearly $800 for a full workup on my 12 year old purebred beagle. When we went to a different vet for a second opinion, the work up cost $150. (not that the fees were different, just that the second-opinion vet found many of the other vet's diagnostics unneccesary). Left a bad taste in my mouth, we switched vets.

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1 out of 1 people found this review helpful.

.

This business has terrible customer service. Only one vet who doesn't even seem to like the animals and the tech was very rude. They charged me $275 for my puppy's 2nd set of shots, because I wanted to cancel the yearly membership (after only 3 days!) Find a vet who cares!

PROS: In Petsmart
CONS: Rude Staff, Expensive

2
★★☆☆☆

This business has terrible customer service. Only one vet who doesn't even seem to like the animals and the tech was very rude. They charged me $275 for my puppy's 2nd set of shots, because I wanted to cancel the yearly membership (after only 3 days!) Find a vet who cares!

PROS: In Petsmart
CONS: Rude Staff, Expensive

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1 out of 1 people found this review helpful.

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