Anna William

★☆☆☆☆

About Anna William

Categories
  • Clothing Accessories Stores
Details
  • Handbags

Shopping

Shopping
More choices in Cambridge:
Resultset_next

Filene's Basement--CLOSED

426 Washington St Boston, GA

Resultset_next

DSW Designer Shoe Warehouse

385 Washington Street Boston, MA

1.0 1
Hi! Sign in to let us know how Anna William was?
Write a Review
.

I purchased a harvard tote bag/ diaper bag in late January and had nothing but problems. I recieved the bag with the wrong fabic and then when they had fixed it it took about 2 weeks because then they lost it and sent it to the wrong address. Then in November the bottom ripped on the corner because there is a hard piece of cardboard inside that didn't have enough padding around it to protect the sharp corner. Due to the holidays I returned the bag around christmas time and they had said they would fix it and it should be done around the 2 of January. I called first week on the 4 and they said that it was fixed and they couldn't find it, but then found it and would mail it out. I asked to speak with a owner who did not return my call until the 8 and they still had not sent out the bag. I told her I was very disappointed in the customer service and would not buy a bag there again she said they had a 6 month policy to recieve a full refund on a defected bag, but I looked on the website and my order form and there is nothing printed with that on it. I was offered a complimentary gift card, but said I would not use it. I am still not pleased with them and will never buy another abg there again because I do not want the same problems. I am sure this has happened to others, it can't happen to the same person twice! I will be buying my custom bags from Anna Street who I have bought bags from before and have had nothing but great customer service and no problems!!!

1
★☆☆☆☆

I purchased a harvard tote bag/ diaper bag in late January and had nothing but problems. I recieved the bag with the wrong fabic and then when they had fixed it it took about 2 weeks because then they lost it and sent it to the wrong address. Then in November the bottom ripped on the corner because there is a hard piece of cardboard inside that didn't have enough padding around it to protect the sharp corner. Due to the holidays I returned the bag around christmas time and they had said they would fix it and it should be done around the 2 of January. I called first week on the 4 and they said that it was fixed and they couldn't find it, but then found it and would mail it out. I asked to speak with a owner who did not return my call until the 8 and they still had not sent out the bag. I told her I was very disappointed in the customer service and would not buy a bag there again she said they had a 6 month policy to recieve a full refund on a defected bag, but I looked on the website and my order form and there is nothing printed with that on it. I was offered a complimentary gift card, but said I would not use it. I am still not pleased with them and will never buy another abg there again because I do not want the same problems. I am sure this has happened to others, it can't happen to the same person twice! I will be buying my custom bags from Anna Street who I have bought bags from before and have had nothing but great customer service and no problems!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Anna William, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review