Newton Centre Dental

★★★☆☆
  • 1400 Centre St 201 Ste 201

    Newton, MA 02459

    Map & Directions
  • 617-965-2440

About Newton Centre Dental

Categories
Hours
Mon 7am-4pm, Tue-Wed 7am-7pm, Thu 7am-6pm, Fri 7am-1pm, Sat 8am-2pm

Health & Medical

Health & Medical
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3.0 2
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Terrible customer service. Sent an appointment request through their website, called the office after a week went by, and no one called back. The receptionist, after taking my name and address said she would call back shortly. Did not hear back after almost an hour, called the office back. Was told they were really busy, and that they closed at 1pm (the website says they close at 2pm on Sat, by the way), and that she was going to call me before she left. After putting me on hold, got back on the line with me to finally schedule my appointment, we got disconnected almost immediately. I called back right away (which at this point, WAS after 2pm, it was 2:10pm, and the voicemail came on saying they would call back the next business day.) And, you guessed it...the receptionist I was speaking to when I got cut off did not call back. I was going to go there for a second opinion, and because I'm trying to find a dentist I like after the one I had for years moved. However, I'd hate to think what an actual visit there would be after this experience. How bad can you be at customer service? Pretty bad apparently. No thank you.

1
★☆☆☆☆

Terrible customer service. Sent an appointment request through their website, called the office after a week went by, and no one called back. The receptionist, after taking my name and address said she would call back shortly. Did not hear back after almost an hour, called the office back. Was told they were really busy, and that they closed at 1pm (the website says they close at 2pm on Sat, by the way), and that she was going to call me before she left. After putting me on hold, got back on the line with me to finally schedule my appointment, we got disconnected almost immediately. I called back right away (which at this point, WAS after 2pm, it was 2:10pm, and the voicemail came on saying they would call back the next business day.) And, you guessed it...the receptionist I was speaking to when I got cut off did not call back. I was going to go there for a second opinion, and because I'm trying to find a dentist I like after the one I had for years moved. However, I'd hate to think what an actual visit there would be after this experience. How bad can you be at customer service? Pretty bad apparently. No thank you.

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Dr Levitt cares deeply about his patients and goes above and beyond to get the best staff possible. Steve has a high energy level, always friendly, and uplifting. Not your typical dental experience. The moment you walk into the office, you feel comfortable and relaxed. They make you feel like family. Amy Portnoy is my hygienist and her service and knowlege, as well as her commitment to her patients world class. If you are new to the area, this office should be your first choice. If you are considering switching, you will be very happy.

5
★★★★★

Dr Levitt cares deeply about his patients and goes above and beyond to get the best staff possible. Steve has a high energy level, always friendly, and uplifting. Not your typical dental experience. The moment you walk into the office, you feel comfortable and relaxed. They make you feel like family. Amy Portnoy is my hygienist and her service and knowlege, as well as her commitment to her patients world class. If you are new to the area, this office should be your first choice. If you are considering switching, you will be very happy.

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