Germain Honda of Ann Arbor

★☆☆☆☆
  • 2601 S State St

    Ann Arbor, MI 48104

    Map & Directions
  • 734-761-3200

About Germain Honda of Ann Arbor

Categories
  • New Car Dealers
Details
  • Honda
Hours
Monday: 08:30 AM - 08:00 AM
Tuesday: 08:30 AM - 06:00 AM
Wednesday: 08:30 AM - 06:00 AM
Thursday: 08:30 AM - 08:00 AM
Friday: 08:30 AM - 06:00 AM
Saturday: 10:00 AM - 04:00 PM
Sunday: Closed

Automotive

Automotive
More choices in Ann Arbor:
Resultset_next

Varsity Ford Sales, Inc.

3480 Jackson Ave Ann Arbor, MI

Resultset_next

Prestige Chevrolet

770 James L Hart Pkwy Ypsilanti, ND

1.0 1
Hi! Sign in to let us know how Germain Honda of Ann Arbor was?
Write a Review
.

We had a very unpleasant and unprofessional experience with Howard Cooper Honda when trying to buy a new Accord. My partner had carefully negotiated a deal over a week based on the cash for clunker program. We called the evening before to make sure that Howard Cooper was still participating in the program. We were assured by the sales representative that they were. We arrived shortly after they opened the following day. Half way through reviewing the details of the agreed sale, the representative casually stated that they were no longer participating in the clunker program. I explained that we had already reached an agreement and were specifically assured the evening before that the deal was still valid. I practice contract law and know when an agent binds his principal. The rep repeatedly stated the manager would not budge regardless of what understanding we had made before. I asked to speak to the manager and was repeatedly refused. After insisting, we finally saw the manager who was curt, rude and unprofessional. He seemed entirely "put upon" to actually have to deal with a customer. After explaining our position for less than a few minutes, he simply stated that he did not care what his sales reps had said and that they had no authority to bind him or change dealer policy - a position that is questionable at best in general, and on these facts is simply wrong. After that he announced that "we could leave his office now." I was shocked. We were being polite but persistent and focusing on the specific statements of what we had been told over the past week. He stated again that "we could leave his office now." We did leave and we will not be going back. We had previously purchased an Accord from Howard Cooper and done all of our servicing there. We drove directly to Fischer Honda in Ypsilanti. They immediately honored the price quote and terms that we had negotiated at Howard Cooper. They processed our cash for clunker claim. Within 90 minutes we had bought our new car in a pleasant environment. The atmosphere could not have been more different. Fischer was relaxed and polite with a gender and ethnically mixed sales force. Howard Cooper was stiff, rude and pretentious. Their sale's force is predominately older white men who do not make any one feel at ease. Maybe they just had a bad day. Maybe they don't like deal ing with gay buyers or interracial couples. Whatever it is, they will not be getting any more of my business

0
★☆☆☆☆

We had a very unpleasant and unprofessional experience with Howard Cooper Honda when trying to buy a new Accord. My partner had carefully negotiated a deal over a week based on the cash for clunker program. We called the evening before to make sure that Howard Cooper was still participating in the program. We were assured by the sales representative that they were. We arrived shortly after they opened the following day. Half way through reviewing the details of the agreed sale, the representative casually stated that they were no longer participating in the clunker program. I explained that we had already reached an agreement and were specifically assured the evening before that the deal was still valid. I practice contract law and know when an agent binds his principal. The rep repeatedly stated the manager would not budge regardless of what understanding we had made before. I asked to speak to the manager and was repeatedly refused. After insisting, we finally saw the manager who was curt, rude and unprofessional. He seemed entirely "put upon" to actually have to deal with a customer. After explaining our position for less than a few minutes, he simply stated that he did not care what his sales reps had said and that they had no authority to bind him or change dealer policy - a position that is questionable at best in general, and on these facts is simply wrong. After that he announced that "we could leave his office now." I was shocked. We were being polite but persistent and focusing on the specific statements of what we had been told over the past week. He stated again that "we could leave his office now." We did leave and we will not be going back. We had previously purchased an Accord from Howard Cooper and done all of our servicing there. We drove directly to Fischer Honda in Ypsilanti. They immediately honored the price quote and terms that we had negotiated at Howard Cooper. They processed our cash for clunker claim. Within 90 minutes we had bought our new car in a pleasant environment. The atmosphere could not have been more different. Fischer was relaxed and polite with a gender and ethnically mixed sales force. Howard Cooper was stiff, rude and pretentious. Their sale's force is predominately older white men who do not make any one feel at ease. Maybe they just had a bad day. Maybe they don't like deal ing with gay buyers or interracial couples. Whatever it is, they will not be getting any more of my business

Cons: rude and pretentious

More about Germain Honda of Ann Arbor

We sell exciting new Honda models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. If you're looking for a Honda dealership in the Detroit, Ypsilanti or Farmington Hills area, come to Germain Honda of Ann Arbor.

 

Wait, you're the expert.

If you've been to or used Germain Honda of Ann Arbor, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review